SWANcom

swancom@list.swanlibraries.net

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3023 discussions

by SWAN Communications

SWAN Member Library Staff: The Transit Label Generator Tool is currently down. We are investigating the cause of the issue and will resolve it as soon as possible. If you regularly use the tool to print your transit labels, please hold your material on the side to scan when the issue has been resolved. We will update the Known Issue<https://support.swanlibraries.net/issue/94369> on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

*RESOLVED* SWAN intermittent DNS issues impacting service

by SWAN Communications

SWAN Member Library Staff: The issue was caused by a disruption with our domain registrar. We have resolved the issue and do not anticipate further disruption. We appreciate your patience as we worked on a resolution. If you experience any further issues please send an email to help(a)swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN — System Wide Automated Network <aaron(a)swanlibraries.net> Sent: Thursday, September 7, 2023 3:36 PM To: Vickie Totton <vickie(a)swanlibraries.net> Subject: SWAN intermittent DNS issues impacting service Catch up on the latest news from SWAN, as well as upcoming events. View this email in your browser<https://mailchi.mp/swanlibraries.net/thecurrent-2019-05-15377678?e=a7d4ce21…> [https://gallery.mailchimp.com/3614d2bf2973ce67a82620017/images/760f5695-f0d…] Special Announcement DNS issues impacting library connections We are currently experiencing some intermittent issues with logging into Aspen and WorkFlows. You may also have issues logging into the SWAN support site. We are investigating the issue now and will have it resolved as quickly as possible. If you are unable to login to WorkFlows please use Offline. The SWAN Support site has a known issue posted. We are notifying library staff via the e-newsletter list due to the SWANcom email being impacted by the DNS issue. Go To Known Issue<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> How to Get in Touch with SWAN [Phone Icon] When to Call 844-792-6542 (844-SWAN-LIB) * A service is down * Circulation is impacted * Unable to perform key job functions When to Open a Ticket * Questions and troubleshooting * Report request * Enterprise changes * Integrating new services Known Issues * Track Known Issues<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> on the SWAN Support Site SWAN Staff Contact Details<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> Copyright © 2017 SWAN - System Wide Automated Network, All rights reserved. We're located at 800 Quail Ridge Westmont, IL 60559 Our staff support website is http://support.swanlibraries.net<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> Want to change how you receive these emails? You can update your preferences<https://swanlibraries.us12.list-manage.com/profile?u=3614d2bf2973ce67a82620…> or unsubscribe from this list<https://swanlibraries.us12.list-manage.com/unsubscribe?u=3614d2bf2973ce67a8…> This email is edited and published by SWAN staff. Call SWAN at (630)326-7122 with questions or for more information. [https://mcusercontent.com/3614d2bf2973ce67a82620017/images/b915eb7a-ca82-48…]

2 years, 3 months

Scheduled Maintenance -- Rebuild Authority & Thesauri Indexes Sunday, 9/3

by SWAN Communications

Good afternoon SWAN Member Library Staff: SWAN will be running the Rebuild Authority Index and Rebuild Authority Thesauri Index jobs this Sunday, September 3rd, after all libraries are closed. These reports do take several hours to run so there may be a delay in the start of the standard reports for Labor Day Monday, September 4th. The Aspen online catalog will still be available for patrons. Have a great day! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

Changes coming to Morningstar

by SWAN Communications

Hello, If you are a Morningstar subscribing library, please review the following News Post: https://support.swanlibraries.net/news/2023-08/94364 The News Post contains information on the change coming to Morningstar and new URLs that will need to be posted to your library website in the coming days. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

MessageBee Phone Reports Migrated

by SWAN Communications

We are pleased to announce that your MessageBee portal now provides access to phone notification reports and statistics. These used to be accessibile only to SWAN member staff. Please see today's news post for more information: MessageBee Phone Reports Migrated<https://support.swanlibraries.net/news/2023-08/94363> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 3 months

SWAN Quarterly meeting 9/7/23 agenda & packet

by SWAN Communications

Hello library directors & administrators- The SWAN Quarterly meeting agenda and packet are posted for next week's meeting on Thursday, September 7th. This meeting will be held in person at Oak Brook Public Library but will also be live streamed via Zoom for those unable to attend. Meeting information with Oak Brook location, agenda, and packet: https://support.swanlibraries.net/meeting/92380 Or join the live stream of the meeting via Zoom at 10:00 a.m. on September 7th. https://swanlibraries-net.zoom.us/j/82234082998?pwd=a3ROSUx4dG9mbHhmNituSG1… Meeting ID: 822 3408 2998 Passcode: 806823 Have a great holiday weekend and I hope to see you next week! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 3 months

New MessageBee Documentation: 2-Way SMS Communication

by SWAN Communications

We'd like to draw your attention to a new page in our MessageBee Documentation portal regarding 2-Way SMS communications. Please see our news post for more information or navigate directly to the documentation. News Post: MessageBee 2-Way SMS Messaging Documentation<https://support.swanlibraries.net/news/2023-08/94360> Documentation: 2-Way SMS Communication<https://support.swanlibraries.net/documentation/94359> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

Aspen 23.08 release is live

by SWAN Communications

The Aspen 23.08 release is now live. The release includes the ability to create custom search facets and an update to last month's public item notes feature. Read more on our news post: https://support.swanlibraries.net/news/2023-08/94358 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

SWAN Expo Registration Deadline Tomorrow

by SWAN Communications

We'd like to remind everyone that tomorrow is the last day to register for SWAN Expo 2023 is tomorrow, August 10th. The registration form will no longer be available after that. If you are planning to attend, please register as soon as possible: SWAN Expo Registration<https://support.swanlibraries.net/meetings-trainings/annual-conference/regi…> If you need to make any adjustments to registrations after the form is closed, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Finally, our SWAN Expo Round Table Topics Survey<https://fs8.formsite.com/SWANServices/nvrhhjc0bo/index> is still live. If you haven't already done so, we'd appreciate your feedback in preparation for these sessions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

RESOLVED - Delays in overnight processing reports 8/8/23

by SWAN Communications

SWAN Member Library Staff: Our report schedule has caught up. You may continue to schedule reports as needed. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Ian Nosek Sent: Tuesday, August 8, 2023 7:10 AM To: swancom(a)list.swanlibraries.net Subject: Delays in overnight processing reports SWAN Member Library Staff: One of our overnight processing reports ran longer than normal. This has delayed our normal overnight and our remaining processing and our reports are behind schedule. That processing includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Resetting of Onshelf Items wizard We have confirmed that the long-running report has concluded and the report schedule is moving again. While our report schedule is catching up, please refrain from scheduling any non-critical reports until we send notice that reports have caught up. If you encounter any error messages during this time, please open a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. For more information, please see the Known Issue<https://support.swanlibraries.net/issue/94357> on our support site. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 4 months

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