Hello Library Directors & Administrators-
The electronic ballot to approve the addition of Addison Public Library is now open. This vote will utilize the Survey & Ballot System, which sends a unique login to each of the 100 library directors or designees. I have sent that email to the 100 library representatives a few moments ago.
If for some reason you have not received the email from Survey & Ballot Systems by this afternoon, please contact me directly and I will look into the administrative interface. It is possible to resend the login information or adjust the recipient.
The full details of Addison's request and the SWAN Board recommendation is available on SWAN Support under a news post. You can read the recommendation within the Impact Study presented.
https://support.swanlibraries.net/news/2023-01/94038
Regards,
Aaron Skog
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good afternoon member libraries,
The delta extracts from Symphony are now importing properly into Aspen, and the item statuses should be up to date.
It is possible that some status updates were missed, and those will be updated in the full nightly processing. If you notice status discrepancies tomorrow, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Good morning member libraries,
The Aspen server migration is now complete. You can now log into the catalog and perform account functions as usual.
We are aware of an issue migrating over uploaded cover images. These will be restored by this afternoon, so there is no need for any action on your part.
If you are not seeing the option to log in, you are still viewing the catalog on the old server. Try restarting your computer, and if you still cannot log in, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Thank you for your patience during the migration!
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Happy Friday!
As a reminder, our Aspen catalog is migrating to a new server on Sunday evening. Some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday 1/16. Patrons will see a catalog alert starting Sunday morning.
Please view our news post for complete details:
https://support.swanlibraries.net/news/2023-01/94031
For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
SWAN Member Libraries,
Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue.
PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. We will update the BLUEcloud Commerce Is Not Available<https://support.swanlibraries.net/issue/94039> known issue on the SWAN support site as we have more information.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
