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Hold Pickup Dates Extended
by SWAN Communications 12 Jan '24

12 Jan '24

SWAN Member Library Staff, A majority of SWAN libraries closed due to inclement weather today, some through tomorrow as well. As a courtesy, we have extended holds that would have expired today through this weekend. Holds with "Pickup by" dates of January 12th-15th will now expire Tuesday, January 16th to avoid patrons receiving Hold Cancelation Notices for items they were not able to retrieve due to closure or weather. We will update the News Article<https://support.swanlibraries.net/news/2024-01/94537> on the SWAN support site if there are any updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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WorkFlows Currently Down
by SWAN Communications 05 Jan '24

05 Jan '24

SWAN Member Library Staff, We are currently experiencing an outage of the Symphony server; please use WorkFlows Offline Circulation<https://support.swanlibraries.net/documentation/64828> while the server is down. We encountered an error with an important database on the server this morning. We are in the process of repairing and hope to be up and running soon. We will be updating the Known Issue<https://support.swanlibraries.net/issue/94534> on the support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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NCOA Processing Complete
by SWAN Communications 03 Jan '24

03 Jan '24

National Change of Address processing was completed yesterday, January 2nd, and BLUEcloud Analytics reports for follow-up are available. We have also updated our documentation on this topic. Please see the following news post for more information: NCOA 2023 Processing Complete<https://support.swanlibraries.net/news/2024-01/94533>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Monthly Patron Record Purge
by SWAN Communications 03 Jan '24

03 Jan '24

SWAN Member Library Staff, The selection criteria have been updated to reflect a seven year inactive time period as reflected on the Monthly Patron Record Purge page of the SWAN support site. You will see an increase of patron records reflected in the Review Inactive Patrons history list subscription you received yesterday. The records in yesterday's list will be removed on February 15, 2024. For more information, please visit the Monthly Patron Record Purge<https://support.swanlibraries.net/documentation/87627> page of the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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OpenAthens Links Available
by SWAN Communications 29 Dec '23

29 Dec '23

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Groups 4 are now available. To download the current links and to see which group your library is in, please see our News article<https://support.swanlibraries.net/news/2023-10/94487>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> Olivia Montolin Consultant, Electronic Resources olivia(a)swanlibraries.net<mailto:olivia@swanlibraries.net> * 630-326-7104 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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National Change of Address processing is underway
by SWAN Communications 26 Dec '23

26 Dec '23

Preparations for National Change of Address processing have begun and will continue through the first week in January. During this processing window please be aware that address changes may be overridden for those patrons flagged by NCOA (approximately 33,000). While the NCOA process is underway, patron address changes will not update Last Activity Date. Upon completion, this address change setting will be set to once again update a patron's Last Activity Date with any address change. The following processing will begin today: * Approximately 33,000 records will be updated with new addresses * The previous address will be saved in a patron note with "SWAN - NCOA 2023" * No patron status will change, so the ability to place holds and check out items is not impacted * Geocode data will be updated for all patrons active since the last NCOA processing SWAN will provide updates as this work progresses. For more detailed information, refer to this news post: National Change of Address (NCOA) - December 2023 Update<https://support.swanlibraries.net/news/2023-12/94531> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Resolved: Fines payment issues in Aspen
by SWAN Communications 22 Dec '23

22 Dec '23

The fines payment issues in Aspen have been resolved, and fines payment has been re-enabled in the catalog. Thank you for your patience, and happy holidays! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Fines payment issues in Aspen
by SWAN Communications 22 Dec '23

22 Dec '23

Good morning member libraries, We are seeing errors with fines payments in Aspen and have disabled fines payment through the catalog until the issue is resolved. For more details and updates, see the known issue on our support site: https://support.swanlibraries.net/issue/94530 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen 23.12 release & new app icon
by SWAN Communications 20 Dec '23

20 Dec '23

Good morning member libraries, The Aspen 23.12 release is now live. It includes relevancy updates in Aspen, as well as a logo change for the SWAN Libraries + app. You can read more on the SWAN support site: https://support.swanlibraries.net/news/2023-12/94527 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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App Demo recording posted
by SWAN Communications 19 Dec '23

19 Dec '23

Good afternoon member libraries, The recording for this morning's demo and Q&A for the SWAN Libraries + app<https://support.swanlibraries.net/training/94523> is posted to the SWAN support site. In addition, we've started tracking reported issues with the app<https://support.swanlibraries.net/help/known-issues?combine=&field_platform…>. If you have any issues with the app, please submit a ticket to help(a)swanlibraries.net and include your operating system (iOS, Android) and version number. You can find more information about the app, including links to graphics, on the support site: https://support.swanlibraries.net/aspenlida Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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