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10/26/23 - Record indexing errors due to overnight processing issues
by SWAN Communications 26 Oct '23

26 Oct '23

Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A Known Issue<https://support.swanlibraries.net/issue/94483> has been posted to our support site and will be updated as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen release 23.10 is live
by SWAN Communications 18 Oct '23

18 Oct '23

The Aspen 23.10 release is live. This release includes the ability to add custom images for the Explore More section of search results. Read more on our support site: https://support.swanlibraries.net/news/2023-10/94386 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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October Quarterly Billing is now available
by SWAN Communications 17 Oct '23

17 Oct '23

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-10/94384> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Circulation Advisory Group Election
by SWAN Communications 16 Oct '23

16 Oct '23

The Circulation Advisory election is now open. The Circulation Manager should make the selections, and there should only be one vote per library. Please follow the instructions on the form and vote for 5 people. The election will close on November 3rd at 5:00 PM, so please make all selections by then. Election Form<https://fs8.formsite.com/SWANServices/CircAdvElection2023/index> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Circulation Advisory Self Nomination
by SWAN Communications 02 Oct '23

02 Oct '23

Hello Everyone, Circulation Advisory Self-nominations are now open! If you are interested, please consider nominating yourself. Circulation Advisory meets 4 times a year, you can read more about the group by visiting our support site<https://support.swanlibraries.net/meetings-trainings/user-groups>. Here is the link for the Self-nomination form: https://fs8.formsite.com/SWANServices/self-nomination2023/index. We look forward to your nominations! Please send any questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Non-SWAN ILL record cleanup
by SWAN Communications 25 Sep '23

25 Sep '23

In an effort to further maintain the integrity of our bibliographic database, we are excited to announce an automated non-SWAN Interlibrary Loan brief record cleanup process. This is a report that will remove long-unused item and bibliographic records created as part of the ILL borrowing process. Please see the following news post for more information: Non-SWAN ILL Record Cleanup<https://support.swanlibraries.net/news/2023-09/94377> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Reminder: Transition to Boundless
by SWAN Communications 20 Sep '23

20 Sep '23

Hello, This is just a reminder that the transition from Axis 360 to Boundless is set to happen September 26 or September 27 for all participating eRead Illinois members. Please visit the Boundless Resource Center<https://www.baker-taylor.com/public/boundless-resources?utm_source=eRead+Il…> for additional information. Please see our News post<https://support.swanlibraries.net/news/2023-09/94375> for details. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Support Site Down
by SWAN Communications 14 Sep '23

14 Sep '23

SWAN Member Library Staff: The SWAN support site is currently unavailable due to an infrastructure issue with our host. They have identified the issue and are working on a fix. We will let you know when the issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Transit Label Generator Tool Down
by SWAN Communications 08 Sep '23

08 Sep '23

SWAN Member Library Staff: The Transit Label Generator Tool is currently down. We are investigating the cause of the issue and will resolve it as soon as possible. If you regularly use the tool to print your transit labels, please hold your material on the side to scan when the issue has been resolved. We will update the Known Issue<https://support.swanlibraries.net/issue/94369> on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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*RESOLVED* SWAN intermittent DNS issues impacting service
by SWAN Communications 07 Sep '23

07 Sep '23

SWAN Member Library Staff: The issue was caused by a disruption with our domain registrar. We have resolved the issue and do not anticipate further disruption. We appreciate your patience as we worked on a resolution. If you experience any further issues please send an email to help(a)swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN — System Wide Automated Network <aaron(a)swanlibraries.net> Sent: Thursday, September 7, 2023 3:36 PM To: Vickie Totton <vickie(a)swanlibraries.net> Subject: SWAN intermittent DNS issues impacting service Catch up on the latest news from SWAN, as well as upcoming events. View this email in your browser<https://mailchi.mp/swanlibraries.net/thecurrent-2019-05-15377678?e=a7d4ce21…> [https://gallery.mailchimp.com/3614d2bf2973ce67a82620017/images/760f5695-f0d…] Special Announcement DNS issues impacting library connections We are currently experiencing some intermittent issues with logging into Aspen and WorkFlows. You may also have issues logging into the SWAN support site. We are investigating the issue now and will have it resolved as quickly as possible. If you are unable to login to WorkFlows please use Offline. The SWAN Support site has a known issue posted. We are notifying library staff via the e-newsletter list due to the SWANcom email being impacted by the DNS issue. Go To Known Issue<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> How to Get in Touch with SWAN [Phone Icon] When to Call 844-792-6542 (844-SWAN-LIB) * A service is down * Circulation is impacted * Unable to perform key job functions When to Open a Ticket * Questions and troubleshooting * Report request * Enterprise changes * Integrating new services Known Issues * Track Known Issues<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> on the SWAN Support Site SWAN Staff Contact Details<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> Copyright © 2017 SWAN - System Wide Automated Network, All rights reserved. We're located at 800 Quail Ridge Westmont, IL 60559 Our staff support website is http://support.swanlibraries.net<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…> Want to change how you receive these emails? You can update your preferences<https://swanlibraries.us12.list-manage.com/profile?u=3614d2bf2973ce67a82620…> or unsubscribe from this list<https://swanlibraries.us12.list-manage.com/unsubscribe?u=3614d2bf2973ce67a8…> This email is edited and published by SWAN staff. Call SWAN at (630)326-7122 with questions or for more information. [https://mcusercontent.com/3614d2bf2973ce67a82620017/images/b915eb7a-ca82-48…]

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