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SWAN Quarterly Meeting 3/3/22 agenda & packet now posted

by SWAN Communications

Hello SWAN library directors & administrators, The agenda and packet for next week's meeting, March 3rd is now available. This meeting will be held virtually-you can find the link to join on the agenda. https://support.swanlibraries.net/meeting/88722 The March Quarterly meeting is when the budget and fees for the upcoming fiscal year is brought to a vote for approval per SWAN's ByLaws. We will make use of the live online voting system for the approval of action items on the agenda. I will be sending out the login information via the DirectVote Live platform on Monday, February 28th. I will send an email out via SWANcom after the unique login information has been sent directly to your work email address. If you do not see the email from the voting system, I suggest you check your spam/junk email folder. Please contact me directly if you have any questions or require the email resent to you or will require a substitute to attend the meeting and vote on your behalf. I am looking forward to seeing you online! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 8 months

Aspen Go-Live March 8th

by SWAN Communications

Good morning member libraries, We've rounded up everything you need to know about the March 8th Aspen go-live. Please see the news post here: https://support.swanlibraries.net/news/2022-02/90563 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 8 months

Library Closures 2/17/2022

by SWAN Communications

We expect several library closures today. We will update the Library Closures - Thursday, Feb. 17, 2022 News Post<https://support.swanlibraries.net/news/2022-02/90487> as we receive updates from the membership. Please notify RAILS Delivery of your closure as soon as possible and follow the recommendations on the news post. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

*Resolved* Symphony WorkFlows Is Down 2/14/2022

by SWAN Communications

WorkFlows is back online and the issue has been resolved. Please sign in at your earliest convenience. We determined that the issue was caused by a malfunctioning system monitor and an over-capacity storage volume on the Symphony server. We do not expect any further outages this evening. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Monday, February 14, 2022 7:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Symphony WorkFlows Is Down SWAN Member Library Staff, Please be aware we are currently experiencing issues with Symphony WorkFlows. Library Staff should use Offline Circulation until the issues are resolved. We will update the Known Issue<https://support.swanlibraries.net/issue/90461> as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

Symphony WorkFlows Is Down

by SWAN Communications

SWAN Member Library Staff, Please be aware we are currently experiencing issues with Symphony WorkFlows. Library Staff should use Offline Circulation until the issues are resolved. We will update the Known Issue<https://support.swanlibraries.net/issue/90461> as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

EBSCO year-3 renewal - update

by SWAN Communications

Hello SWAN member libraries- Just a quick update on the EBSCO year-3 renewal. There have not been any additional opt-out requests from the deal over the past week, so the pricing posted has not changed. For details, you can read the year-3 renewal news post on SWAN Support. The deadline to opt-out of the deal is Friday, February 18th end of the day. https://support.swanlibraries.net/news/2022-02/90430 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 9 months

BLUEcloud Cataloging Pilot Project - Spring 2022

by SWAN Communications

SWAN is happy to announce plans to move forward with the BLUEcloud Cataloging pilot project in late Spring 2022. For more information: BLUEcloud Cataloging Pilot Project<https://support.swanlibraries.net/news/2022-02/90459> Claudia Nickson Consultant, Bibliographic Services claudia(a)swanlibraries.net<mailto:claudia@swanlibraries.net> * 630-326-7303 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

*UPDATE* Record Index Errors due to Overnight Maintenance Issues - 2/13/22

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Please be aware that the indexing issues that first occurred Sunday morning have persisted. You may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated over the weekend and are typically in the form of "heading keys need to be indexed" errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. If you encounter any record errors, please open a ticket (help(a)swanlibraries.net<mailto:help@swanlibraries.net>) with the pertinent information. SirsiDynix is currently investigating the root cause of this indexing issue. Please see the Known Issue<https://support.swanlibraries.net/issue/90453> posted to our support site for updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Sunday, February 13, 2022 7:42 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Record Index Errors due to Overnight Maintenance Issues - 2/13/22 SWAN Member Libraries & Cataloging Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, you may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of "heading keys need to be indexed" errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. We've reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight's regularly scheduled maintenance. A Known Issue<https://support.swanlibraries.net/issue/90453> has been posted to our support site and will be updated as new information becomes available. Ian Nosek Systems Administrator, Information Technology & Systems Support ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

Record Index Errors due to Overnight Maintenance Issues - 2/13/22

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, you may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of "heading keys need to be indexed" errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. We've reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight's regularly scheduled maintenance. A Known Issue<https://support.swanlibraries.net/issue/90453> has been posted to our support site and will be updated as new information becomes available. Ian Nosek Systems Administrator, Information Technology & Systems Support ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

EBSCO year-3 pricing & option to opt-out

by SWAN Communications

Hello everyone, The pricing for the SWAN group-purchase of EBSCO subscription database package was presented at the Committee of the Whole membership meeting last week on February 1st. That pricing is included in the meeting packet, and I have pulled out that pricing which is linked directly to the PDF below. https://support.swanlibraries.net/system/files/Public/EBSCO/EBSCO%20FY23%20… This group purchase is going into its 3rd year renewal, which starts July 1, 2022. If you would like to learn more about this subscription database package, you can read about it on the SWAN Support page: https://support.swanlibraries.net/documentation/70949 This renewal will move forward with the current 84 participating libraries. Negotiations continue with EBSCO and RAILS to arrive at the final price for SWAN. The year-3 pricing we have shared with you already factors in a 3% increase, which we believe will be the worst-case scenario. One of the demands from EBSCO is that if a library withdraws from the SWAN group-purchase, it would not be able to rejoin at the discounted price. If your library is one of the 11 not participating in the deal, please let me know if you would like to be added back in, as we are still under negotiations. Those 11 libraries do not need to opt-out again if you wish to remain out of the deal. Any public library participating currently will automatically be included in the year-3 renewal. If you would like your library to withdraw from the group purchase arrangement, you can do that by submitting your library's opt-out using the SWAN Support site using the web-form below. The deadline to opt-out is February 18th, end of the day. Opt-out form (Support site login required): https://support.swanlibraries.net/forms/80756 If you have questions about this, you can reach out to Robin Hofstetter via robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> or directly with me, Aaron Skog via aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> This information is posted under News on SWAN Support: https://support.swanlibraries.net/news/2022-02/90430 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 9 months

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