SWANcom

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3035 discussions

by SWAN Communications

Good afternoon member libraries, The BLUEcloud Mobile app is currently down. SirsiDynix is working on a resolution to this issue. We are tracking updates on the support site: https://support.swanlibraries.net/issue/94029 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

National Change of Address (NCOA) processing to begin this week

by SWAN Communications

Preparations for National Change of Address processing will begin on Friday, December 30th and continue through the first week in January. During this processing window please be aware that address changes may be overridden for those patrons flagged by NCOA (approximately 38,000). While the NCOA process is underway, patron address changes will not update Last Activity Date. Upon completion, this address change setting will be set to once again update a patron's Last Activity Date with any address change. The following processing will begin on January 3, 2023. * Approximately 38,000 records will be updated with new addresses * The previous address will be saved in a patron note with "SWAN - NCOA 2022" * No patron status will change, so the ability to place holds and check out items is not impacted * Geocode data will be updated for all patrons active since the last NCOA processing SWAN will provide updates as this work progresses. For more detailed information, refer to this news post: National Change of Address (NCOA) - December 2022 Update<https://support.swanlibraries.net/news/2022-12/93956> Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 1 month

VPN Tunnel Issues Affecting WorkFlows and SIP2 Connectivity

by SWAN Communications

SWAN Member Libraries, We have been experiencing VPN tunnel issues today that are affecting WorkFlows and SIP2 connections. We will update the Known Issue<https://support.swanlibraries.net/issue/93414> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

Weather Closings

by SWAN Communications

See our news post on Inclement Weather Closures<https://support.swanlibraries.net/news/2022-12/93482> in preparation for possible closures. Libraries can update System Message page banners in the Aspen Catalog<https://support.swanlibraries.net/documentation/85273>. SWAN does not need to be notified of temporary weather closures. You can view and report library closings on the RAILS website<https://www.railslibraries.info/membership/library-closings?date%5Bvalue%5D…>. If you need any special assistance, please submit a help ticket. Happy holidays and shoveling! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

Announcing MessageBee for all SWAN libraries

by SWAN Communications

Hello SWAN Libraries- I wanted to let everyone know officially that the proposal to move forward with MessageBee was approved at the December Quarterly membership meeting. The announcement can be found on the news post below on the SWAN Support site. https://support.swanlibraries.net/news/2022-12/93329 We are excited to get started with the service. Look for your first update at the Fireside Chat on Tuesday, January 31st. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 1 month

Aspen 22.12 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.12 release is live. This release includes new patron preferred name settings, updates to linked accounts, and changes to volume holds, OverDrive format labels, and facet counts. Read our news post<https://support.swanlibraries.net/news/2022-12/93211> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

Spotlight error in Aspen

by SWAN Communications

Good afternoon member libraries, We've received reports of issues with Spotlights, the carousels of book covers you can embed in your website from Aspen. We've reported this issue to Aspen developers and are tracking this in the known issue here: https://support.swanlibraries.net/issue/93346 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 1 month

Sunsetting BLUEcloud Analytics Personal Accounts

by SWAN Communications

SWAN Member Library Staff, SWAN created BLUEcloud Analytics accounts for each member library to help manage subscriptions, reports, and collaboration in your library. We asked library staff using a personal account to add saved reports and subscriptions to the shared library account. The deadline for this is December 31, 2022; all personal logins will be removed after that date. The Sunsetting BLUEcloud Analytics Personal Accounts<https://support.swanlibraries.net/news/2022-10/91885> news article on the SWAN support site includes instructions for saving accounts and subscriptions and a list of Office Hours to attend. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 1 month

Aspen Catalog Non-responsive

by SWAN Communications

SWAN Member Libraries, The Aspen Catalog is currently non-responsive, we are working with ByWater to resolve the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/93233> on the SWAN support site as we have more information. https://support.swanlibraries.net/issue/93233 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 2 months

BLUEcloud Analytics URL Change Complete

by SWAN Communications

SirsiDynix has completed the BLUEcloud Analytics URL changes for North American clusters (noam), which includes SWAN. The new URL to login to BLUEcloud Analytics is: https://noam-bca-2.bc.sirsidynix.net/bcanalytics/asp/Main.aspx If you are having any problems accessing BLUEcloud Analytics, please refer to the SWAN News Post<https://support.swanlibraries.net/news/2022-12/93224>. As always, submit a help ticket if you need assistance. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 2 months

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