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MessageBee Reports-only Portal Access
by SWAN Communications 19 Jul '23

19 Jul '23

We have set up a new tier of access to the MessageBee portal for member staff who only need to run reports and look up patrons. It does not provide access to the templates and customization options. Please see today's news post for more information: MessageBee Reports-only Access<https://support.swanlibraries.net/news/2023-07/94348>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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July Quarterly Billing is now available
by SWAN Communications 19 Jul '23

19 Jul '23

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-07/94347> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen 23.07 release is live
by SWAN Communications 18 Jul '23

18 Jul '23

The Aspen 23.07 release is now live. The release includes the ability to display public item notes, though we have not yet activated this feature. Read more on our news post: https://support.swanlibraries.net/news/2023-07/94346 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Mobile: Scheduled Maintenance Impacting Searching (7/5)
by SWAN Communications 03 Jul '23

03 Jul '23

SirsiDynix will be performing scheduled maintenance on the BLUEcloud Search Service this Wednesday at 10PM. They are anticipating the maintenance window lasting approximately one hour. During this time, BLUEcloud Cataloging and Circulation will be down and searching within the SWAN Mobile App will not work. Our Aspen Catalog will not be impacted by this outage. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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EBSCO Subscription URLs 2023/2024
by SWAN Communications 28 Jun '23

28 Jun '23

Good afternoon, The updated EBSCO subscription URLs for 2023/2024 are now available. Please update any new links on your library website by July 1st. The SWAN patron site has already been updated. Please see the news article, EBSCO Subscription URLs 2023/2024<https://support.swanlibraries.net/news/2023-06/94342>, for more information and a downloadable workbook with all SWAN access URLs. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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MessageBee E-mail Go-Live Tomorrow
by SWAN Communications 26 Jun '23

26 Jun '23

This is one final reminder that patron e-mail notifications will go live on the MessageBee platform starting tomorrow, June 27th. We will monitor the status of outgoing notifications throughout the day to ensure that the migration goes smoothly. We have structured the schedule to match our existing notification schedule as closely as possible. For more information, refer to last week's news post containing links to training and documentation: MessageBee E-mail Go-Live Tuesday, June 27th<https://support.swanlibraries.net/news/2023-06/94337>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Support Ticketing System Not Accepting Emails
by SWAN Communications 22 Jun '23

22 Jun '23

SWAN Member Libraries, Tickets are not currently being created by emails sent to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Tickets are being created when you login to the SWAN Help Desk<https://support.swanlibraries.net/help/using-help-desk> however the email reply function is not working. If you need to open a ticket, please login to the SWAN Help Desk<https://support.swanlibraries.net/help/using-help-desk> to create a ticket and check for replies. If you need immediate assistance, you can call us at 844-SWANLIB (844-792-6542). We will update the Known Issue<https://support.swanlibraries.net/issue/94339> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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*RESOLVED* Hoopla Outage
by SWAN Communications 22 Jun '23

22 Jun '23

SWAN Member Libraries with Hoopla Subscriptions, There was an expired security certificate that was blocking authentication for Hoopla. The certificate has been renewed to resolve the issue. Please open a ticket from the SWAN Help Desk<https://help.swanlibraries.net/otrs/customer.pl> if you have any further issues with Hoopla. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Community Forums Currently Down
by SWAN Communications 21 Jun '23

21 Jun '23

SWAN Member Library Staff SWAN Community Forums is currently down. We are investigating the problem and will update the Known Issue<https://support.swanlibraries.net/issue/94338> on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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MessageBee E-mail Go-Live Tuesday, June 27th
by SWAN Communications 19 Jun '23

19 Jun '23

This is a reminder that we will be going live on the MessageBee notification platform for e-mail on June 27th. Please see the following news post for more information: MessageBee E-mail Go-Live Tuesday, June 27th<https://support.swanlibraries.net/news/2023-06/94337> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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