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SMS Overdues Sent for Material Due within 7 Days
by SWAN Communications 15 May '23

15 May '23

Overdue SMS notices were inadvertently sent to patrons who have material coming within 7 days from today. Please see our Known Issue<https://support.swanlibraries.net/issue/94317> for more information. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Unique Management Weekly Reports
by SWAN Communications 11 May '23

11 May '23

Greetings, All! As some of you have noticed, this week patrons sent to Unique Management for their "Gentle Nudge" process no longer appear with a user status of COLLECTION. Instead, they carry a status of REFERRED, as they have been referred to a third-party vendor for additional contact in an attempt to recover overdue materials or collect outstanding fees. This is a small change in word choice to preserve patron goodwill and foster a more positive service environment. Many thanks to our report testers, Acorn Public Library and Indian Prairie Public Library! If there are any questions about this change or about Unique Management's services, please open a support ticket at help(a)swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Reminder - EBSCO database selection form
by SWAN Communications 09 May '23

09 May '23

Good afternoon member libraries, This is a reminder that the EBSCO database selection form is going to close this Friday, May 12, at the end of the day. If you are interested in changing your four optional EBSCO databases, this is the time to do it! If you need assistance, or have additional questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. If we do not receive a form from your library, your current four optional databases will continue through the 23-24 year. Please see the article EBSCO Database Selection Form<https://support.swanlibraries.net/news/2023-04/94281> to access the form. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Board election ballot open through 5/26/23
by SWAN Communications 08 May '23

08 May '23

Hello SWAN library directors/administrators- Today, the electronic ballot has been sent to 100 library director contacts directly. Each login is unique to the individual at the library, with only one designee as voter. Information about the 2023 SWAN Board election can be found on the Support page: https://support.swanlibraries.net/board-information/85634 The statements for the four candidates are available on the electronic ballot. If you are unable to access the e-ballot or have not received it, please contact me directly and I will work to resolve the access for you. The email would arrive from myDirectVote (from Survey & Ballot Systems), which is the voting service SWAN is using for the election. Thanks to everyone participating! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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COLLECTION User statuses are going away
by SWAN Communications 04 May '23

04 May '23

Good news, everyone! Our new custom DebtCollect report is ready for deployment! This is the report that will write user statuses to REFERRED instead of COLLECTION, softening the language used to describe patron records who have been referred to Unique Management Services (UMS) for their material recovery service. It will be rolled out next week beginning with our two pilot volunteers, Acorn and Indian Prairie Public Libraries. Please be aware, if you are a UMS client, your placement report may be delayed by a day or two while we verify the report's performance in the real world. The data team at UMS is aware of this project and will be working closely with us to verify accuracy of account selection. Please open a support ticket if you have any questions or concerns about this project. An update will be posted later next week after we receive confirmation that the statuses are written and the files transmitted as-expected. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN support site update complete
by SWAN Communications 03 May '23

03 May '23

Good morning member libraries, The SWAN support site update is live at https://support.swanlibraries.net<https://support.swanlibraries.net/>. If you have any issues, please open a ticket at help(a)swanlibraries.net. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Niche Academy Demo - Thursday 5/4 at 11:00
by SWAN Communications 02 May '23

02 May '23

This is a reminder that Niche Academy will be providing SWAN libraries with a demo of their learning content and platform on Thursday, May 4th from 11-11:45. Register on L2<https://librarylearning.org/event/2023-05-04/swan-libraries-niche-academy-d…> and see the SWAN News Post<https://support.swanlibraries.net/news/2023-04/94190> which highlights our SWAN libraries currently providing Niche Academy to patrons and staff. Featured embedded links are also referenced for our SWAN libraries to illustrate how this resource can be incorporated into your reference and research resources. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Slate for SWAN Board 2023 election announcement
by SWAN Communications 01 May '23

01 May '23

Hi everyone, The SWAN Board election self-nomination process concluded last week Friday and the following names were submitted with interest statements for the two board seats. Ridgeway Burns, Library Director Itasca Community Library Jennifer Cottrill, Library Director, Midlothian Public Library Samantha Johnson, Executive Director, Roselle Public Library Zach Musil, Library Director, Tinley Park Public Library The electronic ballot will be sent out next week, along with a SWANcom announcement. Information about the election can be found on the SWAN Support page below: https://support.swanlibraries.net/board-information/85634 Thanks to all interested in participating on the SWAN Board! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SirsiDynix SMS Messaging Disabled
by SWAN Communications 01 May '23

01 May '23

With our migration of SMS notifications to the MessageBee platform, SMS messaging through Symphony will be disabled today. It will no longer be possible to send manual SMS messages using the Send SMS Message wizard in WorkFlows. If you have not done so already, please read our news post regarding this migration: MessageBee Rollout and Training<https://support.swanlibraries.net/news/2023-04/94199>. This news post has been updated since initially posted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Commerce Is Not Available
by SWAN Communications 27 Apr '23

27 Apr '23

Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue. We will update the Known Issue<https://support.swanlibraries.net/issue/94201> on the SWAN Support Site as more information becomes available. PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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