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3071 discussions

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Last night, our ADUText report, which handles our daily record maintenance and processing, terminated abnormally. Due to this, you may encounter record issues throughout the day until the next successful run of the ADUText report. We're working to mitigate any record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A known issue<https://support.swanlibraries.net/issue/94068> has been posted to our support site and will be updated as new information becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

Nightly Processing Delay

by SWAN Communications

SWAN Member Libraries, Our overnight processing is still running, leaving the rest of the processing behind schedule. That process includes: * Updating patron blocking for Fine Free libraries * Expiring holds * Auto-renewals Acquisitions and Cataloging: please wait until an all clear from us before resuming work. Circulation: you may continue work as usual, be aware some new item and patron records may not be searchable until the processing has finished. We will continue to update the Known Issue<https://support.swanlibraries.net/issue/94068> as we have more information. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 4 months

Re: Electronic ballot for Addison Public Library now open

by SWAN Communications

Hello everyone- The approval to admit Addison Public Library crossed the required threshold of 2/3 of the membership with 71 "yes" votes. The ballot will remain open until February 22nd or if all 100 electronic ballots have been cast. I would encourage those of you that have not used the ballot system to participate! Thanks again to those of you who have participated and brought this process to a swift conclusion. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Monday, January 23, 2023 12:06 PM To: swancom(a)list.swanlibraries.net Subject: Electronic ballot for Addison Public Library now open Hello Library Directors & Administrators- The electronic ballot to approve the addition of Addison Public Library is now open. This vote will utilize the Survey & Ballot System, which sends a unique login to each of the 100 library directors or designees. I have sent that email to the 100 library representatives a few moments ago. If for some reason you have not received the email from Survey & Ballot Systems by this afternoon, please contact me directly and I will look into the administrative interface. It is possible to resend the login information or adjust the recipient. The full details of Addison's request and the SWAN Board recommendation is available on SWAN Support under a news post. You can read the recommendation within the Impact Study presented. https://support.swanlibraries.net/news/2023-01/94038 Regards, Aaron Skog Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 4 months

Electronic ballot for Addison Public Library now open

by SWAN Communications

Hello Library Directors & Administrators- The electronic ballot to approve the addition of Addison Public Library is now open. This vote will utilize the Survey & Ballot System, which sends a unique login to each of the 100 library directors or designees. I have sent that email to the 100 library representatives a few moments ago. If for some reason you have not received the email from Survey & Ballot Systems by this afternoon, please contact me directly and I will look into the administrative interface. It is possible to resend the login information or adjust the recipient. The full details of Addison's request and the SWAN Board recommendation is available on SWAN Support under a news post. You can read the recommendation within the Impact Study presented. https://support.swanlibraries.net/news/2023-01/94038 Regards, Aaron Skog Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 4 months

January, 2023 Quarterly Billing is available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-01/94052> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

Aspen 23.01 release is live

by SWAN Communications

Good morning member libraries, The Aspen 23.01 release is live. This release includes improvements for Aspen administration and an enhancement to update the charge history rule settings in Symphony based on a patron's settings in Aspen. Read more about the release: https://support.swanlibraries.net/news/2023-01/94036 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

Resolved: Issue with item statuses in Aspen

by SWAN Communications

Good afternoon member libraries, The delta extracts from Symphony are now importing properly into Aspen, and the item statuses should be up to date. It is possible that some status updates were missed, and those will be updated in the full nightly processing. If you notice status discrepancies tomorrow, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

Issue with item statuses in Aspen

by SWAN Communications

Good afternoon member libraries, There is an issue with our Symphony delta extracts updating in Aspen, which affects item availability statuses in Aspen. We are tracking this issue on the support site and expect to resolve it soon: https://support.swanlibraries.net/issue/94049 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

Aspen server migration complete

by SWAN Communications

Good morning member libraries, The Aspen server migration is now complete. You can now log into the catalog and perform account functions as usual. We are aware of an issue migrating over uploaded cover images. These will be restored by this afternoon, so there is no need for any action on your part. If you are not seeing the option to log in, you are still viewing the catalog on the old server. Try restarting your computer, and if you still cannot log in, open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you for your patience during the migration! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

Reminder: Aspen Server Migration 1/15-1/16

by SWAN Communications

Happy Friday! As a reminder, our Aspen catalog is migrating to a new server on Sunday evening. Some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday 1/16. Patrons will see a catalog alert starting Sunday morning. Please view our news post for complete details: https://support.swanlibraries.net/news/2023-01/94031 For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 4 months

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