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by SWAN Communications

Good morning member libraries, The Aspen 22.08 release is now live. It includes layout changes, performance improvements, and a "new" flag for saved searches. You can read the details in our news post: https://support.swanlibraries.net/news/2022-08/91381 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

Resolved: Brief Aspen Downtime

by SWAN Communications

Aspen is back up and performance has improved. Thanks for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

Brief Aspen downtime

by SWAN Communications

Hello member libraries, We're bringing Aspen down briefly, for about 1 minute, to address some slowness issues we are seeing. We'll post an all clear when that is done. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

July, 2022 Quarterly Billing is now available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2022-07/91330> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

UPDATE: BLUEcloud Analytics Planned Maintenance Starting July 22 – 23

by SWAN Communications

SirsiDynix will be performing maintenance starting at 5:00 p.m. CST on July 22nd, not on the 15th as previously reported. Maintenance is expected to last until 10:00 a.m. Saturday, July 23rd. BLUEcloud Analytics will be available during this time. However, changes will not be saved. New reports or schedules created during this time will not be saved. Scheduled extracts will not be interrupted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

BLUEcloud Analytics Planned Maintenance Starting July 15 – 16

by SWAN Communications

SirsiDynix will be performing maintenance starting at 5:00 p.m. CST on July 15th and is expected to last until 10:00 a.m. Saturday, July 16th. BLUEcloud Analytics will be available during this time. However, changes will not be saved. New reports or schedules created during this time will not be saved. Scheduled extracts will not be interrupted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

Aspen 22.07 Release

by SWAN Communications

Good morning member libraries, The Aspen 22.07 release is now live. You can read the full details on the SWAN support site: https://support.swanlibraries.net/news/2022-07/91272 Highlights include a new closed caption icon, which was a request from several of our member libraries, and a new Xbox Series X format and filter. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 6 months

WorldCat Discovery Authentication Error

by SWAN Communications

OCLC WorldCat Discovery is experiencing authentication issues. Please refer to the Known Issue<https://support.swanlibraries.net/issue/91282> on the support site for details and updates. https://support.swanlibraries.net/issue/91282 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

RESOLVED - Baker & Taylor EDI FTP Site

by SWAN Communications

All issues with the Baker & Taylor FTP site have been resolved. See the Known Issue<https://support.swanlibraries.net/issue/91180> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, June 29, 2022 11:20 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] UPDATE - Baker & Taylor EDI FTP Site Unavailable We have finished testing EDI ordering with Baker & Taylor, you may now resume your ordering. We will update the Known Issue<https://support.swanlibraries.net/issue/91180> later today with steps to resend any orders that failed while the Baker & Taylor FTP site was down Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Friday, June 24, 2022 5:27 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] UPDATE - Baker & Taylor EDI FTP Site Unavailable The issue with Baker & Taylor EDI FTP site connectivity has not been fully resolved. Please follow the Known Issue<https://support.swanlibraries.net/issue/91180> for updates as we continue to work with Baker & Taylor and our SWAN libraries. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, June 15, 2022 5:27 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Baker & Taylor EDI FTP Site Unavailable To all SWAN Library Acquisitions Staff: Baker & Taylor made some changes to their EDIFACT ftp site yesterday, this is now causing our EDI File Retrieval and EDI File Transmission reports to fail when attempting to retrieve or send files. We have reported this issue to Baker & Taylor and they are working on a fix. Please refrain from running any EDI File Retrieval or EDI File Transmission reports until further notice. We will update our Known Issue<https://support.swanlibraries.net/issue/91180> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

UPDATE - Baker & Taylor EDI FTP Site Unavailable

by SWAN Communications

The issue with Baker & Taylor EDI FTP site connectivity has not been fully resolved. Please follow the Known Issue<https://support.swanlibraries.net/issue/91180> for updates as we continue to work with Baker & Taylor and our SWAN libraries. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, June 15, 2022 5:27 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Baker & Taylor EDI FTP Site Unavailable To all SWAN Library Acquisitions Staff: Baker & Taylor made some changes to their EDIFACT ftp site yesterday, this is now causing our EDI File Retrieval and EDI File Transmission reports to fail when attempting to retrieve or send files. We have reported this issue to Baker & Taylor and they are working on a fix. Please refrain from running any EDI File Retrieval or EDI File Transmission reports until further notice. We will update our Known Issue<https://support.swanlibraries.net/issue/91180> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

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