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Announcing MessageBee for all SWAN libraries
by SWAN Communications 15 Dec '22

15 Dec '22

Hello SWAN Libraries- I wanted to let everyone know officially that the proposal to move forward with MessageBee was approved at the December Quarterly membership meeting. The announcement can be found on the news post below on the SWAN Support site. https://support.swanlibraries.net/news/2022-12/93329 We are excited to get started with the service. Look for your first update at the Fireside Chat on Tuesday, January 31st. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen 22.12 release is live
by SWAN Communications 14 Dec '22

14 Dec '22

Good morning member libraries, The Aspen 22.12 release is live. This release includes new patron preferred name settings, updates to linked accounts, and changes to volume holds, OverDrive format labels, and facet counts. Read our news post<https://support.swanlibraries.net/news/2022-12/93211> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Spotlight error in Aspen
by SWAN Communications 13 Dec '22

13 Dec '22

Good afternoon member libraries, We've received reports of issues with Spotlights, the carousels of book covers you can embed in your website from Aspen. We've reported this issue to Aspen developers and are tracking this in the known issue here: https://support.swanlibraries.net/issue/93346 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Sunsetting BLUEcloud Analytics Personal Accounts
by SWAN Communications 13 Dec '22

13 Dec '22

SWAN Member Library Staff, SWAN created BLUEcloud Analytics accounts for each member library to help manage subscriptions, reports, and collaboration in your library. We asked library staff using a personal account to add saved reports and subscriptions to the shared library account. The deadline for this is December 31, 2022; all personal logins will be removed after that date. The Sunsetting BLUEcloud Analytics Personal Accounts<https://support.swanlibraries.net/news/2022-10/91885> news article on the SWAN support site includes instructions for saving accounts and subscriptions and a list of Office Hours to attend. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen Catalog Non-responsive
by SWAN Communications 07 Dec '22

07 Dec '22

SWAN Member Libraries, The Aspen Catalog is currently non-responsive, we are working with ByWater to resolve the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/93233> on the SWAN support site as we have more information. https://support.swanlibraries.net/issue/93233 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Analytics URL Change Complete
by SWAN Communications 07 Dec '22

07 Dec '22

SirsiDynix has completed the BLUEcloud Analytics URL changes for North American clusters (noam), which includes SWAN. The new URL to login to BLUEcloud Analytics is: https://noam-bca-2.bc.sirsidynix.net/bcanalytics/asp/Main.aspx If you are having any problems accessing BLUEcloud Analytics, please refer to the SWAN News Post<https://support.swanlibraries.net/news/2022-12/93224>. As always, submit a help ticket if you need assistance. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Analytics Unavailable
by SWAN Communications 02 Dec '22

02 Dec '22

SWAN Member Libraries: SirsiDynix is currently investigating a BCA outage. Attempting to access the BCA home page will result in either a 503 or 504 error. A Known Issue<https://support.swanlibraries.net/issue/93133> has been posted to our support site. We will provide updates to the Known Issue as they become available. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Axis360 restored in Aspen and BLUEcloud Mobile
by SWAN Communications 30 Nov '22

30 Nov '22

Access to Axis360 materials through the Aspen catalog and BLUEcloud Mobile are restored. We have closed the known issue for Baker & Taylor as all systems are operational at this time: https://support.swanlibraries.net/issue/92863 Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Quarterly 12/1/22 meeting agenda & packet posted
by SWAN Communications 28 Nov '22

28 Nov '22

Hello SWAN library directors & administrators- The agenda and packet for Thursday's SWAN Quarterly meeting is posted. This meeting will be held in person at Oak Brook Public Library at 10 a.m. https://support.swanlibraries.net/meeting/88737 The approval of the MessageBee service for all SWAN libraries will be completed through a vote to amend the SWAN budget. This vote will take place in person via roll call at the meeting, with 2/3 affirmative votes of those present at the meeting required for passage of the revised budget. The meeting will include a live streaming via Zoom, and access is provided on the meeting webpage above, as well as on the agenda. The Zoom will include chat for questions, but the meeting action items will be conducted by those in person. If you have any questions, please feel free to contact me. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Restoration of Baker & Taylor Services
by SWAN Communications 28 Nov '22

28 Nov '22

Baker & Taylor reported yesterday evening that services have been fully restored. This includes TitleSource360. We have followed up by restoring all SIP2, Z39.50, and EDI access to Baker & Taylor services. All operations related to Baker & Taylor can resume. Patrons are still unable to access Axis360 materials through Aspen and the BLUEcloud Mobile app. We are will send further updates as these services are restored. You may continue to monitor this situation on this Known Issue: https://support.swanlibraries.net/issue/92863 Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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