SWANcom

swancom@list.swanlibraries.net

1 participants
3035 discussions

Aspen Release Tonight 6/7 - Impact to Item Status

by SWAN Communications

Good afternoon, There is an Aspen release tonight that will impact item status and availability facets in the catalog throughout the day tomorrow, June 8th. We expect availability and status information will update as normal by June 9th. This release will not impact other services (e.g. BLUEcloud Mobile, WorkFlows, etc.). More information available on the SWAN support site: https://support.swanlibraries.net/news/2022-06/91147 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

SWAN Board 2022 Election Results

by SWAN Communications

The election concluded May 29th with the following election Results: 3-year term 2022-2025 * Jesse Blazek, Palos Heights Public Library * Colleen Waltman, Homewood Public Library * Anna Wassenaar, Blue Island Public Library Special thanks to Dorothy Koll, Acorn Public Library District & Lisa Knasiak, Chicago Heights Public Library. Next board meeting: June 17th 9:30am at Bloomingdale Public Library Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 8 months

Re: SWAN Quarterly 6/2/22 meeting update & interest survey in SWAN "passport" program

by SWAN Communications

Hi everyone- I hope you had a great holiday weekend. The packet for the Thursday, June 2nd SWAN Quarterly meeting is now posted and is available at the URL below: https://support.swanlibraries.net/meeting/88728 The live stream will take place using this URL to our GoToMeeting platform: https://www.gotomeet.me/SWANBoard/swan-quarterly-meeting You can refer to the meeting agenda for details on the live stream. I hope to see you on Thursday, 10am at: Oak Brook Public Library 600 Oak Brook Road Oak Brook, IL 60523-2202 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Friday, May 27, 2022 3:17 PM To: swancom(a)list.swanlibraries.net Subject: SWAN Quarterly 6/2/22 meeting update & interest survey in SWAN "passport" program Hello SWAN Library Directors & Administrators- The June 2nd meeting of library directors and administrators next week will be held in person at the Oak Brook Public Library. This is a return to our regular in-person meetings for these events, and we hope to see you there for the 10am meeting. As a reward for coming to the event in-person we will be providing an ice cream social. For those unable to attend, it will be live streamed as per the method we have been using with GoToMeeting to view the event and ask questions via the virtual meeting chat. The meeting agenda is posted with the virtual meeting link. We will have the full meeting packet published next week prior to the meeting, but the agenda is available on the event page below. SWAN Quarterly Meeting: agenda & virtual meeting information https://support.swanlibraries.net/meeting/88728 As preparation for Thursday's meeting, we have a news post to gauge interest in a SWAN-wide patron connection, or "passport" program idea that we were approached by a member library. Please take a moment to read about the SWAN-wide program idea and respond to the "provide feedback interest survey" link. Interest Survey - September SWAN-wide passport/connection program | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/news/2022-05/91099> Apologies for the late afternoon Friday email about the event! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 8 months

SWAN Quarterly 6/2/22 meeting update & interest survey in SWAN "passport" program

by SWAN Communications

Hello SWAN Library Directors & Administrators- The June 2nd meeting of library directors and administrators next week will be held in person at the Oak Brook Public Library. This is a return to our regular in-person meetings for these events, and we hope to see you there for the 10am meeting. As a reward for coming to the event in-person we will be providing an ice cream social. For those unable to attend, it will be live streamed as per the method we have been using with GoToMeeting to view the event and ask questions via the virtual meeting chat. The meeting agenda is posted with the virtual meeting link. We will have the full meeting packet published next week prior to the meeting, but the agenda is available on the event page below. SWAN Quarterly Meeting: agenda & virtual meeting information https://support.swanlibraries.net/meeting/88728 As preparation for Thursday's meeting, we have a news post to gauge interest in a SWAN-wide patron connection, or "passport" program idea that we were approached by a member library. Please take a moment to read about the SWAN-wide program idea and respond to the "provide feedback interest survey" link. Interest Survey - September SWAN-wide passport/connection program | SWAN Library Services (swanlibraries.net)<https://support.swanlibraries.net/news/2022-05/91099> Apologies for the late afternoon Friday email about the event! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 8 months

*RESOLVED* SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running

by SWAN Communications

SirsiDynix has restored access to all BLUEcloud services. If you encounter any issues accessing a BLUEcloud module, please submit a help ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Friday, May 27, 2022 9:10 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running BLUEcloud services including BLUEcloud Analytics and core BLUEcloud applications (Acq, Cat, Circ, Mobile App) are down. Please follow the Known Issues post: SirsiDynix BLUEcloud Outage on 5/27/2022<https://support.swanlibraries.net/issue/91095>. WorkFlows and Aspen are up and running for staff and patrons. WorkFlows credit card processing through BLUEcloud services is also down, but credit card payments through Aspen can be accepted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running

by SWAN Communications

BLUEcloud services including BLUEcloud Analytics and core BLUEcloud applications (Acq, Cat, Circ, Mobile App) are down. Please follow the Known Issues post: SirsiDynix BLUEcloud Outage on 5/27/2022<https://support.swanlibraries.net/issue/91095>. WorkFlows and Aspen are up and running for staff and patrons. WorkFlows credit card processing through BLUEcloud services is also down, but credit card payments through Aspen can be accepted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

**RESOLVED** SMS Notices Not Delivered

by SWAN Communications

SWAN Member Library Staff, SirsiDynix notified us they resolved the issue with the Twilio service, the Known Issue<https://support.swanlibraries.net/issue/91032> has been updated on the SWAN Support Site. SMS messages have been resumed following our individual testing at SWAN. Please let us know if you experience any additional issues with SMS messages. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, May 18, 2022 10:54 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Re: Manage Hold Shelf Wizard SWAN Member Library Staff, You may now process your Manage Hold Shelf Wizard, please review the SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> Known Issue for processing information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, May 18, 2022 9:48 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Manage Hold Shelf Wizard SWAN Library Member Staff, Please hold off on processing any holds that show as expired in your Manage Hold Shelf wizard. We are in the process of updating holds for patrons that receive their notices via SMS text message. We will update the SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> Known Issue on the SWAN Support Site when we have completed the process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

Manage Hold Shelf Wizard

by SWAN Communications

SWAN Library Member Staff, Please hold off on processing any holds that show as expired in your Manage Hold Shelf wizard. We are in the process of updating holds for patrons that receive their notices via SMS text message. We will update the SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> Known Issue on the SWAN Support Site when we have completed the process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

OverDrive IP Changes in October - SWAN is all set

by SWAN Communications

Thank you for forwarding OverDrive notifications to SWAN about their network changes in October. These changes have been made. No action is required by our libraries. See our News Post regarding the OverDrive IP update<https://support.swanlibraries.net/news/2022-05/91037>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

SMS Notice Known Issue

by SWAN Communications

SWAN Member Library Staff, We have suspended all SMS Notice reports due to an issue with wireless carrier blocking. Please see our SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> known issue for more information and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

Jump to page:

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom