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Overdrive/Hoopla TLS-SIP2
by SWAN Communications 20 Sep '22

20 Sep '22

SWAN Member Libraries, Beginning today, Overdrive will begin making required changes to their SIP2 configuration. This change will encrypt all traffic between Overdrive and SWAN. For more information, a news post<https://support.swanlibraries.net/news/2022-09/91634> has been added to the SWAN Support Site. No action is required from libraries. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Rescheduled: Kanopy & Kanopy PLUS webinar
by SWAN Communications 14 Sep '22

14 Sep '22

Good afternoon member libraries, Our Kanopy & Kanopy Plus webinar has been rescheduled for Wednesday, September 21st at 1pm. If you are interested in attending, please register in advance through Zoom: https://overdrive.zoom.us/webinar/register/WN_HZYQw422QMamUYwPcRya9A In this webinar, Paula Roman with Kanopy will demo Kanopy and Kanopy PLUS and answer your questions about the SWAN group discount. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen 22.09 release is live
by SWAN Communications 14 Sep '22

14 Sep '22

Good morning member libraries, The Aspen 22.09 release is live. This release includes a bug fix for spotlights and indexing improvements for Overdrive. Read our news post<https://support.swanlibraries.net/news/2022-09/91613> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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9/14 - Possible indexing issues due to abnormal overnight processing
by SWAN Communications 14 Sep '22

14 Sep '22

SWAN Member Library Staff: Please be aware, last night's ADUText report, which handles our daily record maintenance and processing, terminated abnormally. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. The known issue<https://support.swanlibraries.net/issue/91632> on our support site has been reopened and will be updated as new information becomes available. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Baker & Taylor Server Outage
by SWAN Communications 09 Sep '22

09 Sep '22

SWAN Member Libraries Symphony WorkFlows Acquisitions Staff: Baker & Taylor has reported they have a server outage that is affecting their TS 360 platform and phone service. Please see the posted Known Issue<https://support.swanlibraries.net/issue/91484> on the SWAN Support Site for important information. We will be updating the issue as more information becomes available. https://support.swanlibraries.net/issue/91484 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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9/7/2022 - Record indexing errors
by SWAN Communications 09 Sep '22

09 Sep '22

SWAN Member Library Staff: Please be aware, last night's ADUText report, which handles our daily record maintenance and processing, terminated abnormally. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. The known issue<https://support.swanlibraries.net/issue/91535> on our support site has been reopened and will be updated as new information becomes available. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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9/4/2022 *RESOLVED* Record indexing errors
by SWAN Communications 04 Sep '22

04 Sep '22

The overnight processing report that had caused "Heading keys need to be indexed first" errors has run successfully. You may return to all normal activity if you haven't done so already. Thank you again for your patience! Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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9/3/2022 - Record indexing errors
by SWAN Communications 03 Sep '22

03 Sep '22

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we encountered an abnormal ADUText report, which handles our daily record maintenance and processing. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. A known issue<https://support.swanlibraries.net/issue/91535> has been posted to our support site and will be updated as new information becomes available. Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SLUI event - SirsiDynix Library Users of Illinois
by SWAN Communications 02 Sep '22

02 Sep '22

Hello SWAN membership- The SirsiDynix Library Users of Illinois will hold its event on September 29, 2022. Please see the SWAN news post for details and registration about this event. https://support.swanlibraries.net/news/2022-09/91565 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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8/30/2022 -*RESOLVED* Record indexing errors due to overnight processing issues
by SWAN Communications 01 Sep '22

01 Sep '22

SWAN Member Libraries & Cataloging Staff: The overnight processing report that had caused "Heading keys need to be indexed first" errors has successfully run 2 nights in a row. You may return to all normal activity if you haven't done so already. Thank you for your patience! Dave Pacin Systems Administrator, Information Technology & Systems Support dave(a)swanlibraries.net<mailto:dave@swanlibraries.net> * 630-326-8360 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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