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SWAN Quarterly Billing Available

by SWAN Communications

3 years, 9 months

Available Now: BLUEcloud Mobile Checkout

by SWAN Communications

SWAN Member Libraries: As announced in the June Fireside Chat, BLUEcloud Mobile Checkout is now available by request. Mobile Checkout is an add-on to the SWAN Mobile App, which allows patrons to check material out by scanning item barcodes with the camera on their personal mobile devices. This add-on offers self-check functionality to libraries without dedicated self-check systems, or it can serve to compliment an existing system. For more information, please refer to the Documentation Page<https://support.swanlibraries.net/documentation/86964> on our support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 9 months

RAILS, L2 Server Outages on 7/22/2021

by SWAN Communications

SWAN Member Library Staff: Please be aware, RAILS is currently experiencing a server outage at their Burr Ridge datacenter. This outage affects the following services: * Logins to all RAILS websites and RAILS-specific services * Logins and access to L2 (Library Learning) events and directory website * Logins to the SWAN support as these authenticate via L2 * You can still access any content that does not require a login * Logins to the SWAN ticket website as these also authenticate via L2 * You can still email support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> No other SWAN services are impacted by this outage. We'll submit additional updates to the news post<https://support.swanlibraries.net/news/2021-07/87132> as they become available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 9 months

*Update* SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

SWAN Member Library Staff: We have further evaluated this consortium-wide console game limit and have decided to move forward with the Circulation Advisory Group recommendation to lower the limit to 5 checkouts. Starting tomorrow, patrons will be limited to 5 checkouts of each console game item type -5 CONSOLEGAM, 5 CONSOLENEW, etc. It is important to use the correct item type for these limits to apply. SWAN will be reaching out to any libraries cataloging console games with an item type other than CONSOLEGAM or CONSOLENEW so the system can work properly. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > SWAN-wide Checkout Limits for Console Game Item Types ________________________________ SWAN-wide Checkout Limits for Console Game Item Types SWAN has received multiple reports of patrons checking out many console games from various libraries across the consortium. While libraries have always had the ability to limit the number of checkouts allowed per item type at their checkout library, these limits vary across SWAN, and there has been no overarching limit in place that affects the entire consortium. In response to these recent reports, we have set an overarching checkout limit for the console game item types - CONSOLEGAM, CONSOLEMAT, CONSOLENEW, CONSOL_SP1. Starting tomorrow, patrons will be limited to 11 checkouts of any of those 4 console game item types regardless of checkout library. The limit of 11 applies to each type - 11 CONSOLEGAM, 11 CONSOLENEW, etc. If a patron attempts to check out more than 11 of any of these item types, staff will see a "User cannot checkout any more of this item type" message. This message can be overridden for unique circumstances, such as checking materials out to generic users like DISCARD. We have run reports and found that only 24 patrons in the entire consortium currently exceed the new checkout limit of 11. These active checkouts will not be impacted, but the patrons will be unable to check out additional console games starting tomorrow. We will continue to assess a reasonable limit on these item types to balance patron service with reduction of abuse. Please send any questions to help(a)swanlibraries.net<mailto:help@swanlibraries.net> [1]. ________________________________ Source URL (modified on 07/19/2021 - 13:13): https://support.swanlibraries.net/node/87088

3 years, 9 months

SWAN-wide Checkout Limits for Console Game Item Types

by SWAN Communications

3 years, 9 months

Your Action Required: Removal of 90-Days Expired Temporary Online Cards on 9/1/2021

by SWAN Communications

SWAN Member Library Circulation Staff: Please see our latest news post, Your Action Required: Removal of 90-Days Expired Temporary Online Cards<https://support.swanlibraries.net/news/2021-07/86963> and take a moment to review the expired ONLINE patrons associated with your library via the linked BLUEcloud Analytics report. We will begin removing these expired patron cards on September 1st, so please reach out to these patrons to verify and/or convert their cards if they are to be retained. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 9 months

Diversity, Equity, and Inclusion Subject Heading Updates

by SWAN Communications

3 years, 9 months

Kanopy Group Discount Information Session

by SWAN Communications

Good afternoon member libraries, Are you interested in purchasing the Kanopy streaming service<https://www.kanopy.com/> for your patrons? SWAN is working with Kanopy to offer a group discount for SWAN libraries. Please join Paula Roman, Senior Account Executive, for an overview of Kanopy's streaming video patron interface and a live Q&A session. This session will not be recorded. If you are interested, please register and plan to attend the live webinar. Register through L2 and Zoom<https://librarylearning.org/event/2021-07-21/kanopy-demonstration-swan-memb…> For questions, email help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 9 months

Cataloging Graphic Novels

by SWAN Communications

3 years, 9 months

*Correction* EBSCO URLs

by SWAN Communications

Please reference the EBSCO Subscription URLs 2021/2022<https://support.swanlibraries.net/news/2021-07/86846> news post for the noted attachment. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Thursday, July 1, 2021 9:10 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] EBSCO URLs Good morning, Today is the start of the second year of the EBSCO group subscription. If you made changes to your subscriptions, you'll want to update the URLs on your website. The attached sheet contains the links for every library. Scroll across the bottom to find yours. If you have any questions about the subscription, the links, or anything else, please send a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks so much.

3 years, 10 months

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