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by SWAN Communications

SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 11 months

Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by SWAN Communications

SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an “all clear” update, please refrain from all WorkFlows activities except Checkout and Checkin. SirsiDynix is currently investigating the reason for these long-running overnight maintenance reports. Throughout the morning, you are likely to encounter errors until these reports have concluded including “Hatwrapper Exception” and “Records in Use.” Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It’s likely these errors will clear once the reports conclude, but we’ll double-check to ensure that’s the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 11 months

New Aspen Training: Lists

by SWAN Communications

Good afternoon member libraries, We have added a new Aspen all-staff training on working with lists. https://support.swanlibraries.net/training/89578 We recommend that any Cohort 2 library staff that plan to attend the February 1st training on Browse Categories, Spotlights, and Adding Covers<https://support.swanlibraries.net/training/87739> to view the lists training beforehand. You can view all Aspen all-staff trainings on the SWAN support site: https://support.swanlibraries.net/training/87274 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

Aspen Search Strategies Office Hours

by SWAN Communications

Please join us for a special edition of Aspen office hours today at 10am. We will focus on search strategies. Bring your questions and examples to share with your colleagues! Office hours are open to all staff. We look forward to seeing you there. https://support.swanlibraries.net/training/87370 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

Importing of A/V materials

by SWAN Communications

There has been some recent discussion regarding the import of A/V materials not available in the United States. Please take a look at a new documentation page on our Support Site regarding this practice: https://support.swanlibraries.net/documentation/89579 We are also interested in garnering more feedback on this topic. We've started a thread in the SWAN forums if you would like to weigh in: https://forums.swanlibraries.net/t/importing-a-v-materials/1016 Finally, we are interested in collecting examples of library collection policy on imports to share with the membership. If you are interested in submitting your policy, please send a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

SWAN 12/2/21 Quarterly meeting recording, presentation now posted

by SWAN Communications

Hello everyone, You can catch up on the meeting of directors and administrators using the meeting archive link below. We have the meeting recording posted, along with the presentation in two formats. https://support.swanlibraries.net/meeting/82154 If you have any questions, please feel free to reach out to me, Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

Correction: Aspen Release 21.15

by SWAN Communications

Good morning member libraries, The 21.15 Aspen release will be tonight, Tuesday 12/7, not this morning as previously stated. You will see the new features tomorrow morning, 12/8. Apologies for the confusion! Read the release highlights on the SWAN support site: https://support.swanlibraries.net/news/2021-12/89412 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

Aspen Release 21.15 tomorrow

by SWAN Communications

Good afternoon member libraries, A new release of Aspen will go live tomorrow morning, Tuesday 12/7 This release has several SWAN member-requested enhancements, as well as some changes to browse categories that your library should review if you have made any customized browse categories. Read the highlights on the SWAN support site: https://support.swanlibraries.net/news/2021-12/89412 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

Aspen Administration Logins Available for Cohort 2

by SWAN Communications

As noted in the Fireside Chat today, Aspen Administration logins are available for Cohort 2 libraries on the SWAN support site. Directors should be sure they can access these in advance of the January 10th kickoff meeting. More information on the SWAN support site: https://support.swanlibraries.net/news/2021-11/89233 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

SWAN Quarterly Meeting 12/2/21 agenda & packet now posted

by SWAN Communications

Hello SWAN library directors & administrators, The agenda and packet for Thursday's meeting, December 2nd is now available. This meeting will be held virtually-you can find the link to join the meeting on the agenda. https://support.swanlibraries.net/sites/default/files/meeting/21_12_02/8215… We will make use of the live online voting system to approve the prior meeting minutes. SWAN will continue to use the live voting platform for the membership meetings, so make sure you get familiar with the email and login codes sent out earlier this morning. If you do not see the email from the voting system, I suggest you check your spam/junk email folder. Please contact me directly if you have any questions or require the email resent to you. I hope you all are doing well, and I look forward to seeing you online! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years

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