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by SWAN Communications

We have received questions regarding the ILLINET Traffic Survey and reporting interlibrary loan numbers as part of your annual reporting. Please note that the ILLINET Traffic Survey is based on a fiscal year starting with July 1. NOTE: the filing deadline for FY21 (July 1, 2020 - June 30, 2021) is March 31, 2022. If you have not completed the FY21 ILLINET Traffic Survey please do so before this deadline. Instructions and data are updated annually and can be found on the SWAN Support Site - ILLINET Traffic Survey<https://support.swanlibraries.net/documentation/66632> page. The ILLINET Traffic Survey for FY22 will be posted sometime in July 2022, after end of FY22. For FY22 ILLINET reporting, we will be adjusting these reports to exclude transits between main and pseudo library locations. Look for an update to this data and instructions in July 2022. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years

Password Management Best Practices, 1/11/2022 at 11:00AM

by SWAN Communications

SWAN Member Library Staff: We hope you'll join us next Tuesday (1/11) at 11:00AM via GoToMeeting for Password Management Best Practices<https://librarylearning.org/event/2022-01-11/swan-password-management-best-…>. During this meeting, we'll discuss solutions for maintaining SWAN passwords, the importance of user access management, and how to avoid having your passwords compromised. If you're unable to attend, we plan on recording and sharing the session on the SWAN Support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

Monthly Patron Record Removal - Continue with 10 years inactivity

by SWAN Communications

As we juggle with an interesting start to 2022 and process the address changes supplied through the National Change of Address (NCOA) process, we are postponing the change to 7 years on inactivity on patron records as qualifying criteria. The monthly report you receive in your BLUEcloud Analytics History Log will reflect those patron records eligible for removal the following month, if no action is taken by the library to update the patrons Last Activity Date (LAD). See our documentation on the Monthly Patron Record Purge<https://support.swanlibraries.net/documentation/87627> as a reminder of how to access these reports. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

Library Status Update Form

by SWAN Communications

SWAN Member Libraries: We'd like to remind you we can assist you if your library needs to close due to staff shortages during the pandemic. Please see the Library Status Update Form<https://support.swanlibraries.net/news/2022-01/90177> news article on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

National Change of Address (NCOA - December 2021 data)

by SWAN Communications

We have started the process to update records from the National Change of Address data received in December 2021. Please see our news post on the National Change of Address (NCOA) December 2021<https://support.swanlibraries.net/news/2022-01/90164> for details on this process. We will update the membership when this work is completed. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

Reminder: Do not override hold blocks

by SWAN Communications

Some libraries may need to temporarily adjust their hold policies to manage current conditions. Please remember to follow standard procedures when placing holds. Do not override any hold blocks as this will cause hold queue disruption. As libraries are facing challenges with staffing and potential closures, it is important to adhere to hold policies. Documentation on placing holds is available on the support site at https://support.swanlibraries.net/documentation/64692. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

PayPal & Aspen Fines Payment Information Session

by SWAN Communications

Good afternoon member libraries, Please register for our upcoming session on PayPal and Aspen Fines Payment. SWAN staff will share the configuration options available for your library and next steps to set up your Aspen catalog and PayPal account for online fines payment. Register on L2: https://librarylearning.org/event/2022-01-19/paypal-aspen-fines-payment-inf… If you have any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

OverDrive Checkout Changes in Aspen

by SWAN Communications

Good morning members, Aspen and Overdrive changed the checkout process in My Account. Patrons are now redirected to an OverDrive fulfillment screen to select a downloadable format or to read online. Please see the support site for more information: https://support.swanlibraries.net/news/2022-01/90151 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

Reminder! Aspen Cohort 2 Kickoff - Jan 10

by SWAN Communications

Good afternoon member libraries, As a reminder, the Aspen Cohort 2 kickoff meeting is Monday, January 10th at 10 a.m. We strongly encourage someone from your library to attend so you will be prepared for the Aspen rollout and retirement of the Enterprise catalog. This meeting will be held over Zoom, and if you are a Cohort 1 library you do not need to attend. We will cover everything you need to know and do for your library's new catalog rollout. The agenda is available on the SWAN support site: https://support.swanlibraries.net/sites/default/files/meeting/22_01_10/8773… Please register on L2: https://librarylearning.org/event/2022-01-10/swan-aspen-kickoff-meeting See you there! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

Ancestry Library Edition Remote Access Ends 12/31/2021

by SWAN Communications

ProQuest will end the temporary remote access for Ancestry Library Edition on December 31, 2021. The new access link for your library is http://ancestrylibrary.proquest.com/. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

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