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Planned eResource Central Maintenance/Downtime on Oct. 26th at 11 p.m.

by SWAN Communications

SWAN Member Library Staff: SirsiDynix will be performing planned maintenance of the eResource Central server on Tuesday, October 26th at 11:00 p.m., which will require downtime of eRC services throughout the process. The maintenance is expected to take no longer than one hour. During that time, the resources listed below will be unavailable via Enterprise and the SWAN BLUEcloud Mobile app. This issue does not affect the Aspen catalog. Additionally, Enterprise and the mobile app will remain UP and operational for all other services. Affected eRC services via Enterprise/Mobile App: * Hoopla * OverDrive * Axis 360 * Cloud Library Unless complications arise, no further communication will be issued for this outage. We'll add any updates to the news post<https://support.swanlibraries.net/news/2021-10/88382> on the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 1 month

Aspen Discovery: Volume-Level Holds Issues

by SWAN Communications

Good afternoon - Aspen Discovery users may have noticed that they are no longer able to place holds on specific volumes of periodicals and booksets through the Aspen interface. This is a bug we are working to resolve. In the meantime, please direct staff and patrons to place volume-level holds through Enterprise or Workflows. You can track this issue on our Known Issues page: https://support.swanlibraries.net/issue/88333 Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

SWAN Circulation Advisory Election

by SWAN Communications

The Circulation Advisory election is now open. The Circulation Manager should make the selections, and there should only one vote per library. Please follow the instructions on the form. The election will close on November 4th at 5:00 PM, so please make all selections by then. https://fs8.formsite.com/SWANServices/election-circadv-2021/index.html Thank you, Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

REMINDER SWAN directors' coffee hour - today 1-2pm

by SWAN Communications

Hi library directors & administrators- This is just a reminder that I am hosting a 1 hour drop-in session today, 10/15-2021, from 1:00 - 2:00 pm. This is a virtual meeting to drop in and ask questions you have about budgeting, our services, or want to chat about anything going on in library land. Access information is available on L2: https://librarylearning.org/event/2021-10-15/swan-directors-coffee-hour Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

REMINDER SWAN Circulation Advisory Group Self-Nominations Deadline

by SWAN Communications

The Circulation Advisory Group self-nomination form closes on Friday October 15th,2021. If you're interested, please follow the link below. Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2021/index.html If you have any questions about meetings and time commitment please send questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

Reminder: Cataloging Office Hours 10/13

by SWAN Communications

Hello SWAN member staff - We are hosting a Cataloging Office Hours session tomorrow, 10/13/2021, from 10:00-11:00. These sessions are a time to ask Bib Services staff any questions you may have about cataloging, call number and item maintenance, serials, etc. We can even talk about Aspen record grouping. Topics are member-driven, so there is no agenda. Access information is available on L2: https://librarylearning.org/event/2021-10-13/swan-cataloging-office-hours Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

Known Issue: SWAN Mobile App Outage 10/12

by SWAN Communications

SWAN Member Library Staff: We're currently experiencing intermittent outages and slowness of the SWAN BLUEcloud Mobile App. We've escalated the case to SirsiDynix support and hope to have additional details soon. Please check the Known Issue<https://support.swanlibraries.net/issue/88252> posting for the latest updates on this case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

Kanopy Invoicing Error

by SWAN Communications

Hello, Kanopy billed incorrectly for the first month of the %5 SWAN discount. Please see the news post for more information. https://support.swanlibraries.net/news/2021-10/88198 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

Known Issue: Transit Label Generator Producing Incomplete Labels 10/6/2021

by SWAN Communications

SWAN Member Library Staff: Following the Web Services 6.2.1 upgrade on 10/6/2021,the Transit Label Generator<https://support.swanlibraries.net/help/transit-label-generator> tool is producing incomplete labels, missing critical delivery information. We've escalated this issue to SirsiDynix support and hope to have more information soon. Please use hand-written delivery labels until we can resolve the issue. For the latest updates on the issue, please check our Known Issue<https://support.swanlibraries.net/issue/88169> post. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

*Concluded Successfully* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

The Web Services upgrade has concluded successfully and required less than one hour of downtime. If you encounter any issues with 3rd party tools integrated over Symphony Web Services, please let us know. Tools potentially impacted include the services noted in our original news post<https://support.swanlibraries.net/news/2021-09/88054>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, October 5, 2021 9:51 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. Just a quick reminder for tonight's planned downtime of Web Services. We've now posted banners to Enterprise and Aspen to alert patrons as well. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, September 28, 2021 11:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

4 years, 2 months

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