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*Resolved* SWAN Network Outage on Sunday 2/21

by Steven Schlewitt

SWAN Member Library Staff: This morning around 11:15AM, we experienced an outage of the SWAN VPN network. During this outage, WorkFlows was not accessible. As of 11:30AM, we have resolved the issue and all VPN tunnels are back online. If your library continues to experience issues accessing WorkFlows, please proceed in Offline Mode<https://support.swanlibraries.net/documentation/64828> and call our emergency support at 844-SWANLIB (844-792-6542). We'll continue to monitor the situation throughout the day and will post any additional information to the Known Issue<https://support.swanlibraries.net/node/85240>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 9 months

EBSCO year-2 renewal opt-out approved: opt-out form now open

by Aaron Skog

SWAN Library Directors & Administrators- The vote completed at the end of the day yesterday with an approval for allowing the year-2 EBSCO database group purchase with an option for libraries to op-out. We will now move forward with libraries officially opting out of the EBSCO database group purchase. The online form below is for libraries that wish to opt-out. This form will need to be completed by end of day February 28th. Those public libraries that do not op-out will be automatically included in the year-2 renewal. Opt-out form (Support site login required): https://support.swanlibraries.net/forms/80756 I will post revised EBSCO pricing on Monday, February 22nd and then again on Friday, February 26th. The final EBSCO pricing will be posted on Monday, March 1st. I will do my best to try to make the SWAN EBSCO pricing clear for those that need to see the amount for your library in order to make a decision. I have attached the vote reports to this email. Thanks for participating! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 9 months

BLUEcloud Analytics Outage on 2/17

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the BLUEcloud Analytics service, affecting logins to the service and possibly some scheduled email reports. We've added a Known Issue<https://support.swanlibraries.net/node/85195> for the outage and will provide updates as information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 9 months

Electronic Ballot for EBSCO Year-2 Renewal

by Aaron Skog

SWAN Library Directors & Administrators- Your electronic ballot is now ready and will be sent to your individual email accounts with unique logins and passwords contained in that email. SWAN is using myDirectVote which is a platform designed for secure online voting. Your votes will be collected and tabulated, and those individual votes will be publicly posted after the ballot is closed. This will ensure Illinois OMA compliance. For those that would like to review the information pertaining to the renewal, please refer to the Committee of the Whole meeting archive of January 12, 2021: https://support.swanlibraries.net/meeting/84220 This ballot will be open for 1 week, closing midnight Monday, February 15th. There will be one email ballot reminder from the myDirectVote. If you have questions about the ballot process and/or do not receive the email in the next 48 hours, please contact me directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 9 months

SWAN Committee of the Whole Meeting - Feb 9th Meeting Packet Posted

by Aaron Skog

SWAN Directors & Administrators - The agenda and packet for this Committee of the Whole (COW) meeting is posted. This online membership meeting is to review next year's SWAN budget, membership fees, and reserves. You can review the budget documents online and/or register for the online meeting via the link to SWAN Support below. You must register in advance. https://support.swanlibraries.net/meeting/84221 If you have any questions, please feel free to reach out to me directly! The COW meeting will be recorded and posted the following day. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 9 months

Lynda.com Migration to LinkedIn Learning

by Steven Schlewitt

Lynda.com/LinkedIn Learning Subscribers: Please see our latest news post<https://support.swanlibraries.net/news/2021-01/84892> regarding the upcoming Lynda.com migration to LinkedIn Learning. If you subscribe to the Lynda.com service, this news post provides details on how to obtain the SWAN credentials necessary to complete the migration process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 9 months

Cataloging Users meeting - Feb 4, 2021 Agenda

by webmaster＠swanlibraries.net

3 years, 9 months

*New Time* Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 11:00 p.m.

by Steven Schlewitt

SWAN Member Library Staff: Please note the new time. This outage has been rescheduled to 11:00 p.m. on Wed, Jan 27th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Wednesday, January 20, 2021 11:27 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 3:00 am Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Planned Enterprise Server Maintenance/Downtime on May 26th at 3AM ________________________________ Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 11:00 p.m. Added by Steven Schlewitt (05/14/2020 - 13:34) , last updated by Steven Schlewitt (05/14/2020 - 13:37) SirsiDynix will be performing planned maintenance on the Enterprise catalog server on Wednesday, January 27th at 11:00 p.m. This maintenance will require downtime throughout the process and is expected to take no longer than an hour, so the impact will be minimal. We'll be posting a banner to Enterprise one day prior to the outage to alert patrons. Unless complications arise, no further communication will be issued for this outage. ________________________________ Source URL (modified on 05/14/2020 - 13:37): https://support.swanlibraries.net/node/84785

3 years, 9 months

*Resolved* Intermittent Web Services Outages on 1/22

by Steven Schlewitt

We believe the issue was caused by a recent change to the EBSCO Novelist service. After disabling the service, the outages and excess load on the Symphony server subsided. We will be leaving the EBSCO Novelist service disabled throughout the weekend to maintain server stability and follow-up with EBSCO to troubleshoot further on Monday. We've created a new Known Issue<https://support.swanlibraries.net/node/84820> to track the outage of EBSCO Novelist. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, January 22, 2021 2:29 PM To: swancom(a)list.swanlibraries.net Subject: Intermittent Web Services Outages on 1/22 SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 10 months

Intermittent Web Services Outages on 1/22

by Steven Schlewitt

SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

3 years, 10 months

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