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SWAN Technology Update Meeting on 9/23/2021 at 10AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: We hope you'll join us next Thursday for a SWAN Technology Update meeting. This meeting is open to any interested library staff and covers a variety of technology-oriented projects and topics. Please see the posted meeting agenda<https://support.swanlibraries.net/sites/default/files/meeting/21_09_23/8210…> for more details. If you'll be in attendance, don't forget to register via L2<https://librarylearning.org/event/2021-09-23/swan-technology-users>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

SirsiDynix BLUEcloud Mobile Outage 9/15/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting an outage of the BLUEcloud Mobil App (patron-facing). We will update the Known Issue<https://support.swanlibraries.net/issue/87902> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

SirsiDynix BLUEcloud Outage on 9/14/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting intermittent outages of their BLUEcloud server host this morning, affecting access to many of SWAN's BLUEcloud products. The following services may be inaccessible while SirsiDynix investigates this issue: * Enterprise and WorkFlows credit card payment services * BLUEcloud Central * BLUEcloud Circulation * BLUEcloud Cataloging * BLUEcloud Acquisitions * BLUEcloud Analytics * Delivery of scheduled BLUEcloud Analytics reports * BLUEcloud Mobile App (patron-facing) * BLUEcloud Mobile Staff (aka BLUEcloud MobileCirc) This outage does not affect access to Enterprise, WorkFlows, or Aspen. We'll update the known issue<https://support.swanlibraries.net/issue/87889> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

Beanstack demo for SWAN Libraries

by SWAN Communications

This is a reminder of the Beanstack summer and year-round reading app on Tuesday, September 14th 10 AM or Wednesday, September 15th 1:30 PM. See the News Post for details<https://support.swanlibraries.net/news/2021-09/87805> and a link for registration. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

Undelivered Email and SMS Hold Pickup Notices 9/1/2021-9/7/2021

by SWAN Communications

SWAN Member Library Circulation Staff: Please be aware, some patrons may not have received hold pickup notices if their holds trapped after 2PM between 9/1 and 9/7. We have corrected the issue and ran a report to deliver these notes. Please refer to the Known Issue<https://support.swanlibraries.net/issue/87833> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 5 months

SWAN 9/2/21 Quarterly meeting recording, presentation, voting results now posted

by SWAN Communications

Hello everyone- You can catch up on the meeting of directors and administrators using the meeting archive link below. We have the meeting recording posted, along with the vote approving the use of funds for SWAN to perform an information security audit. https://support.swanlibraries.net/meeting/82153 If you have any questions, please feel free to reach out to me. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

Beanstack Demo and Discount Opportunity for SWAN Libraries

by SWAN Communications

Nearly half of our SWAN public libraries use Beanstack to track summer and year-round reading programs. See our Beanstack Demo - SWAN Discount Opportunity<https://support.swanlibraries.net/news/2021-09/87805> news post to register for a quick 30-minute demo and to find out more. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 5 months

Aspen Cohort 2 Kickoff Meeting & Training Dates

by SWAN Communications

Good afternoon member libraries, The kickoff meeting and training dates for libraries in the second cohort have been posted to the SWAN support site: https://support.swanlibraries.net/news/2021-09/87741 Please save the dates and register through L2. Note that the kickoff meeting for Cohort 2 will be Monday, January 10th at 10 a.m. We look forward to working with you in 2022! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 5 months

Re: SWAN Quarterly Meeting 9/2/21 agenda & packet now posted

by SWAN Communications

Hello SWAN library directors & administrators- The DirectVote emails were just sent out. Please look for the email subject "SWAN Quarterly Meeting login information below - Do Not Forward" for the information to vote at the Thursday, September 2nd meeting at 10 a.m. this week. If you are unable to attend and wish to have a voting designee, please contact me directly. I would be able to add the designee individually to the voting system. I am including the meeting information again to this email. The detailed explanation is below. https://support.swanlibraries.net/meeting/82153 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: Aaron Skog Sent: Friday, August 27, 2021 12:59 PM To: swancom(a)list.swanlibraries.net Subject: SWAN Quarterly Meeting 9/2/21 agenda & packet now posted Hello SWAN library directors & administrators- The agenda and packet for next week's meeting on Thursday, September 2nd is now available. This meeting will be held virtually. We originally did plan to meet in person but based on the pandemic in our region it makes sense to continue to utilize our ability to meet online. To that end, we will be using a new system for online voting. The meeting next week does include a presentation of a requested consulting expense as recommended by the SWAN Board, and we will bring a budget amendment forward for approval. The expense is outlined in the meeting packet and there will be a presentation and discussion. Here is the meeting link where the packet is posted on SWAN Support's Meetings & Documents page: https://support.swanlibraries.net/meeting/82153 Instructions on how the online voting process works is included in the packet. The vote will take place at the meeting, and it is interactive as well as secure. No one will be able to vote unless they have their individual login and URL. I will be sending out the individual voting logins on Monday next week. We will have an overview and practice vote at the start of the meeting. I hope everyone is doing well, and I look forward to seeing you online next week. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

Aspen Cohort 1 Kickoff Recording & Configuration Form

by SWAN Communications

Thanks to everyone who attended the Cohort 1 kickoff today. You can view the recording and slides through the SWAN Support Site: https://support.swanlibraries.net/training/87689 Cohort 1 libraries, please complete the Aspen Go-Live & Configuration Form by September 13th. https://fs8.formsite.com/SWANServices/baq1tkc80q/index.html We look forward to seeing you at the upcoming Aspen Admin trainings and the Aspen Office Hours. View the training calendar for upcoming office hours and admin trainings: https://support.swanlibraries.net/meetings-trainings/training-calendar View the pre-recorded Aspen All Staff trainings: https://support.swanlibraries.net/training/87274 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 5 months

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