Some libraries may need to temporarily adjust their hold policies to manage current conditions. Please remember to follow standard procedures when placing holds. Do not override any hold blocks as this will cause hold queue disruption. As libraries are facing challenges with staffing and potential closures, it is important to adhere to hold policies.
Documentation on placing holds is available on the support site at https://support.swanlibraries.net/documentation/64692.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
SWAN Member Libraries:
The steps put in place on Thursday have resolved the overnight processing issue, all processes over the weekend ran normally. We appreciate your patience during the investigation process, we know it was quite frustrating for everyone. If you encounter locked records, open a ticket.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net>
Sent: Thursday, December 23, 2021 1:43 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] *Update* Overnight Processing Still Running
SWAN Member Libraries:
The overnight processing has concluded with the exception of overdue notices. The report schedule is still behind, please refrain from scheduling any unnecessary reports to allow the queue to get caught up.
Circulation: Continue work as usual
Acquisitions and Cataloging: You may resume work. Avoid scheduling new reports
Continue to report any issues by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>
Sent: Thursday, December 23, 2021 10:55 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Re: *Update* Overnight Processing Still Running
SWAN Member Libraries:
SirsiDynix has identified some problematic files from the overnight processing. They have moved the files out of the processing and restarted the process. While this will delay the reports for the day, we have decided it is best to resolve the issue before the holiday. Continue to follow the guidelines outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>
Sent: Thursday, December 23, 2021 9:49 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] *Update* Overnight Processing Still Running
SWAN Member Libraries:
We are continuing to work with SirsiDynix on the long running nightly processing. You may work as outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>.
We will continue to update the issue as we have more information.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>
Sent: Wednesday, December 22, 2021 4:16 PM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] *Update* Overnight Processing Still Running
SWAN Member Libraries:
The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record.
We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>
Sent: Wednesday, December 22, 2021 10:23 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Overnight Processing Still Running
SWAN Member Libraries:
Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors.
For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871
Vickie Totton
Consultant, Information Technology Systems & Support
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries:
We are continuing to work with SirsiDynix on the long running nightly processing. You may work as outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>.
We will continue to update the issue as we have more information.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net>
Sent: Wednesday, December 22, 2021 4:16 PM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] *Update* Overnight Processing Still Running
SWAN Member Libraries:
The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record.
We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>>
Sent: Wednesday, December 22, 2021 10:23 AM
To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>
Subject: [SWANcom] Overnight Processing Still Running
SWAN Member Libraries:
Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors.
For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871
Vickie Totton
Consultant, Information Technology Systems & Support
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries:
The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record.
We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
From: SWAN Communications <swancom(a)list.swanlibraries.net>
Sent: Wednesday, December 22, 2021 10:23 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Overnight Processing Still Running
SWAN Member Libraries:
Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors.
For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871
Vickie Totton
Consultant, Information Technology Systems & Support
vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
