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Circulation Advisory Self-Nomination Reminder

by Crystal Vela

Reminder---- The Circulation Advisory Group self-nomination form opens today Monday, October 5th, 2020. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Self-nominations will close on Friday October 16th, 2020 at the end of the day . Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

Correcting Combo Pack records

by webmaster＠swanlibraries.net

4 years, 1 month

Network/VPN Outage 10/7

by Steven Schlewitt

SWAN Member Library Staff - We're currently investigating notices of a widespread network/VPN outage across our libraries. This appears to be part of a larger outage, either with the Microsoft Azure platform which hosts our server environment or with a major internet service provider. As of 12pm, the outage appears to have subsided, lasting only a few minutes. Most libraries have been able to reconnect. If your library is still down, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We'll post any updates or continued outages to the Known Issue<https://support.swanlibraries.net/node/81461> on our support site. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 1 month

SLUI 2020 - Monday October 12

by webmaster＠swanlibraries.net

4 years, 1 month

SWAN Circulation Advisory Group Self-nominations

by Crystal Vela

The Circulation Advisory Group self-nomination form opens today Monday, October 5th, 2020. Follow the link to enter your self-nomination. https://fs8.formsite.com/SWANServices/self-nom-circadv-2020/index.html Self-nominations will close on Friday October 16th, 2020 at the end of the day . Please send any questions to Crystal(a)SWANlibraries.net<mailto:Crystal@SWANlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 1 month

Known Issue: Unique Curbside Communicator - SMS errors

by Ian Nosek

SWAN Library Member Libraries, We have been made aware of an SMS delivery issue within Unique's Curbside Communicator. Please see the known issue<https://support.swanlibraries.net/node/81161> on our Support Site for details and updates. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 1 month

Cataloging Users meeting - October 1st, 2020

by webmaster＠swanlibraries.net

4 years, 1 month

Non SWAN Reciprocal Borrowers Resume Holds 9/17

by Dawne Tortorella

As outlined in Fireside/Poolside meetings through the summer, we are at the point where the vast majority of libraries have returned to resource sharing. For libraries that have enabled resource sharing, this will be extended to non-SWAN reciprocal borrowers starting Thursday, September 17th. See the News Post, Non SWAN Reciprocal Borrowers Resume Holds 09/17/2020<https://support.swanlibraries.net/news/2020-09/81059> for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

Grace Periods Extended - 7 Days (to accommodate quarantine period)

by Dawne Tortorella

Grace periods have been extended from 0 days to 7 days, and 3 days to 8 days. This change is in effect today, September 16th. Change in grace period fine accrual does not impact fine-free circulation rules. For a complete explanation of this grace period extension, see the news post, Grace Period Update - 7 days<https://support.swanlibraries.net/news/2020-09/81046>. Libraries who have delayed return to pre-COVID circulation rules, due to fine accrual while items are in quarantine, may now consider this grace period extension when determining circulation policies for your library. As always, if you wish to review or change any policies, submit a support ticket and we will walk through your policies and adjust as needed. Additional reminder: Restarting hold notifications are still an opt-in. If you have not yet restarted those notifications and wish to, review your Library Services Status<https://support.swanlibraries.net/members/library-services-status> (see Active Notices column). Update any information through the Status Update & Services Request Form<https://fs8.formsite.com/SWANServices/yzt7btkgmo/index.html?1595018812906>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

Nov 3rd Illinois Election Holiday

by Aaron Skog

SWAN Directors & Administrators- I would like to better understand your library's approach to the newly enacted Illinois election holiday on November 3rd. I created a topic in the SWAN Community Forums: https://forums.swanlibraries.net/t/nov-3rd-illinois-election-holiday/697 This is the directors-only portion of the forums, and we created director accounts earlier this year. If you need us to create your account or have questions, refer to the SWAN Support site page which can guide you: https://support.swanlibraries.net/node/71843 Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

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