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*Resolved* SWAN Phone Notice Dialer (SVA) Outage on 1/14 & 1/15

by Steven Schlewitt

SWAN's Phone Notice Dialer service has been restored and is currently calling patrons regarding today's holds and overdue materials. If you encounter any further issues with the service, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience as we worked through this issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Friday, January 15, 2021 4:51 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] UPDATE: SWAN Phone Notice Dialer (SVA) Outage on 1/14 We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the Known Issue<https://support.swanlibraries.net/node/84695> for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Steven Schlewitt Sent: Thursday, January 14, 2021 5:45 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14 Importance: High SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 6 months

UPDATE: SWAN Phone Notice Dialer (SVA) Outage on 1/14

by Vickie Totton

We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the Known Issue<https://support.swanlibraries.net/node/84695> for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, January 14, 2021 5:45 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14 Importance: High SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 6 months

SWAN Phone Notice Dialer (SVA) Outage on 1/14

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 6 months

SWAN Committee of the Whole Meeting - EBSCO Year-2 meeting recording now available

by Aaron Skog

SWAN Library Directors & Administrators- The recording for this morning's membership meeting is now available for viewing, along with the questions from session attendees. https://support.swanlibraries.net/meeting/84220 The vote on the year-2 renewal is not quite ready yet, but we will make sure to alert everyone as to the next steps via SWANcom and the SWAN e-newsletter. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

February 9th Committee of the Whole Budget Meeting - Please Register

by Aaron Skog

SWAN Directors & Administrators- There will be a membership meeting on the budget and membership fees for fiscal year 2022 which starts July 1, 2021. This Tuesday, February 9th meeting will be held online from 10 - 12 noon and will include a presentation of the draft budget for approval at the March 4th SWAN Quarterly meeting. Please register for SWAN Committee of the Whole - SWAN Budget Meeting on Feb 9, 2021 10:00 AM CST at: https://attendee.gotowebinar.com/register/5535146455203225101 After registering, you will receive a confirmation email containing information about joining the webinar. We will have the meeting agenda and budget packet posted the week prior. Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

Committee of the Whole Meeting Tues 1/12 Agenda and Packet Posted - Please Register

by Aaron Skog

SWAN Directors & Administrators- The meeting agenda and packet for the January 12 10am - 12 noon is now posted. This meeting will review the upcoming renewal of the EBSCO database group-purchase. The packet contains two documents outlining the renewal options, and a second document showing the database usage overall for the 92 public libraries. https://support.swanlibraries.net/sites/default/files/meeting/21_01_12/8422… The SWAN Board decided to hold this meeting to review the EBSCO year-2 renewal. We announced the date of the Committee of the Whole Meeting after its regular December meeting via the December 22nd SWAN newsletter. As noted at the December 3rd Quarterly meeting and within the SWAN Community Directors Forum, some library directors have expressed a year-2 renewal of the EBSCO group purchase with the option for libraries to opt-out. The meeting packet documents outline what that option means for the shared group purchase cost. This will be a membership decision with a vote, as it was last year in March. For those that wish to attend, this meeting will be hosted online via the SWAN GoToWebinar platform. You will need to register in advance: https://attendee.gotowebinar.com/register/5407912069148381453 This meeting will be recorded and posted for those unable to attend. I would also encourage use of the Directors Forum under the topic started about EBSCO Group Purchase: https://forums.swanlibraries.net/ Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

Resolved: BLUEcloud Mobile indexing issues

by Tara Wood

A reindex appears to have resolved the BLUEcloud Mobile and BLUEcloud staff indexing issues. If you notice any further issues, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

BLUEcloud Mobile indexing issues

by Tara Wood

The BLUEcloud Mobile app is not returning results for many items. We're working with SirsiDynix to investigate. We will send another swancom when the issues is resolved, and we will continue to update the known issue here: https://support.swanlibraries.net/node/84380 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

Brief Enterprise Outage 12/26 3:15 PM

by Dawne Tortorella

We received notification from 2 libraries that they experienced a brief Enterprise outage on 12/26 at approximately 3:15 PM. The catalog is back up and we will be monitoring the situation. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

Incorrect use of the |z analytic causing hold problems

by webmaster＠swanlibraries.net

4 years, 7 months

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