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2910 discussions

Share your thoughts on material 7-day quarantine in the SWAN Community Forums

by Aaron Skog

Hi SWAN member library staff- I have a hot topic on a hot, humid August day in the SWAN community forums. Feel free to share your thoughts on today's RAILS recommendation to quarantine library material for 7-days. https://forums.swanlibraries.net/t/library-material-quarantine/615/2?u=swan… If you need to join the forums, we have a documentation page which explains how to join and how to set up notifications of new topics (or all updates). https://support.swanlibraries.net/node/71843 Stay cool! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

Update to Restick/Delivery Label Printer Hardware Recommendation

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: We're received news from our vendors and libraries that Epson has retired the TM-T88IV restick label printer. Please see our latest news post<https://support.swanlibraries.net/news/2020-08/79105> with recommendations for a replacement model. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

Request for Library Invoice & Payment Preferences

by Aaron Skog

SWAN Member Library Directors & Administrators- SWAN has transitioned to a new accounting system and we would like to gather some contact information from you about your office/business manager and to see if you would prefer to have invoices sent via email as PDF or to pay SWAN invoices via ACH transfers. Take a look at our online preferences submission form and let us know! https://support.swanlibraries.net/news/2020-08/78628 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

New Library Policies Added - All Clear

by Dawne Tortorella

The policy loading for our new libraries, Glenside (GSD), Roselle (ROD), and Warrenville (WVD) has completed. You may resume normal processing and log in as normal. While the data for our new libraries will not be loaded in production until November-December, you will notice policies associated with these agency codes. As always, if you notice any issues, please report immediately to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

Glenside, Roselle, and Warrenville - Migration Update/Policy Load

by webmaster＠swanlibraries.net

4 years, 3 months

Bibliographic Services Request Forms

by webmaster＠swanlibraries.net

4 years, 3 months

*Resolved* Error with Overnight Processing on 7/24 - Record Errors Possible

by Steven Schlewitt

SirsiDynix has resolved the issue and corrected 4,495 records that were in an error state. SWAN Bib Services staff have not encountered any further records in question, but we'll keep a watch throughout the day and report if any further significant issues occur via the Known Issue<https://support.swanlibraries.net/node/77751>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Friday, July 24, 2020 6:32 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Error with Overnight Processing on 7/24 - Record Errors Possible SWAN Member Library Staff, One of our critical overnight maintenance reports responsible for committing cataloged record changes to the database has terminated abnormally. We've submitted an urgent case with SirsiDynix support to investigate the issue further and determine what impact this may have on our daily processes. Please proceed to login and use WorkFlows normally, however cataloging functions and access to certain impacted records may result in "Heading not found" or "Keys need to be indexed" errors. Additionally, you may have trouble searching for certain records through WorkFlows. We'll update the Known Issue<https://support.swanlibraries.net/node/77751> on our support site as soon as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

Error with Overnight Processing on 7/24 - Record Errors Possible

by Steven Schlewitt

SWAN Member Library Staff, One of our critical overnight maintenance reports responsible for committing cataloged record changes to the database has terminated abnormally. We've submitted an urgent case with SirsiDynix support to investigate the issue further and determine what impact this may have on our daily processes. Please proceed to login and use WorkFlows normally, however cataloging functions and access to certain impacted records may result in "Heading not found" or "Keys need to be indexed" errors. Additionally, you may have trouble searching for certain records through WorkFlows. We'll update the Known Issue<https://support.swanlibraries.net/node/77751> on our support site as soon as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

SWAN Quarterly Billing Available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The July (2020, Q2) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/072020%20July%202020%20Quart…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

Email Issue with Symphony Server, 7/18-19

by Steven Schlewitt

SWAN Member Library Staff, Due to an unexpected system error, emails sent from the Symphony/WorkFlows server were not delivered to patrons or staff this Saturday or Sunday. This includes all emailed notices, reports, and receipts. We determined that the issue resulted from a misconfigured service following recent system updates. We have resolved the issue and the server has resumed sending all emails. However, we have been unable to resend emails that should have been delivered to patrons and staff throughout the weekend. We will continue to review options to capture these missed notices into Monday and will provide updates to the Known Issue<https://support.swanlibraries.net/node/77451> as they become available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

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