SWANcom

swancom@list.swanlibraries.net

1 participants
3035 discussions

*Concluded* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM

by Steven Schlewitt

The SWAN Support Site and OTRS migrations have concluded successfully. No further downtime is expected for the evening. Please proceed to submit tickets and login to the SWAN Support Site as usual. Let us know if you encounter any issues by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 28, 2021 2:46 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM Just a quick reminder - the SWAN Support Site and Ticket System will be unavailable tonight beginning at 7:00PM during our server migration. Please see our news post<https://support.swanlibraries.net/news/2021-04/85827> for full details and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 21, 2021 4:18 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 9 months

Removal of LOSTCARD duplicate records

by Crystal Vela

SWAN Member Library Staff: Please see our latest news post. The Removal of LOSTCARD duplicate records will begin on May 1, 2021. See the Lost Card Profile Cleanup<https://support.swanlibraries.net/news/2021-04/85862> News Post for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 9 months

SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 9 months

EBSCO email about password change

by Robin Hofstetter

Hello, If you receive an email from EBSCO about a password change to the EDS API, disregard it. Please don't make the change. If you did, don't worry; send an email to help@swanlibraries to let us know. The EDS API password is the unique password that we use at SWAN to integrate EDS with Enterprise. We will change them before the expiration date. Here's a sample of the email: The current password used to access your EBSCO account(s) listed below is about to expire. To ensure continued access, please reset your password before the expiration date by logging in to EBSCOadmin. Notifications are sent to all library administrators beginning 15 days before the password expires. Additional reminders occur seven days prior and then daily for five days before the final expiration. Once the password has been reset, the email reminders stop. Important Note: Even if you do not use the Username and Password to directly access your products, services using the EDS API Integration, like Curriculum Builder, may rely on the password. Customer ID User ID Expire Date (EST) S00000000 sample_api 5/5/2021 Thank you! Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

*RESOLVED* X12 Invoice Reports Suspended 4/17 & 4/18

by Vickie Totton

SWAN Member Library Cataloging and Acquisitions Staff: The X12 Invoice Report Issue has been resolved; we have updated the Known Issue<https://support.swanlibraries.net/node/85839> on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Saturday, April 17, 2021 7:25 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] X12 Invoice Reports Suspended 4/17 & 4/18 SWAN Member Library Cataloging and Acquisitions Staff: We are currently experiencing extremely long run times for the Book X12 Invoice reports. This began Friday after our 2:00 PM EDI Receive Report processed over 700 files, many more than usual. We have suspended all scheduled Book X12 Invoice reports to ensure all other regularly scheduled reports run without issue. We are working with SirsiDynix Support to identify the issue and will resume all Book X12 Invoice reports once the issue has been resolved. We'll post updates to the Known Issue<https://support.swanlibraries.net/node/85839> as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 9 months

SWAN Quarterly Billing Available

by Helen Pinder

----Please route to appropriate staff---- The April 2021 (January-March) Quarterly Billing is complete, and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/64665> is available to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/042021%20April%202021%20Quar…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

X12 Invoice Reports Suspended 4/17 & 4/18

by Steven Schlewitt

SWAN Member Library Cataloging and Acquisitions Staff: We are currently experiencing extremely long run times for the Book X12 Invoice reports. This began Friday after our 2:00 PM EDI Receive Report processed over 700 files, many more than usual. We have suspended all scheduled Book X12 Invoice reports to ensure all other regularly scheduled reports run without issue. We are working with SirsiDynix Support to identify the issue and will resume all Book X12 Invoice reports once the issue has been resolved. We'll post updates to the Known Issue<https://support.swanlibraries.net/node/85839> as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 9 months

BLUEcloud Analtyics Unavailable

by Michael Szarmach

We are currently experiencing an outage of BLUEcloud Analytics. Please refer to our Known Issue<https://support.swanlibraries.net/node/85803> for updates. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 9 months

What do you want to know about Aspen Discovery?

by webmaster＠swanlibraries.net

4 years, 10 months

SWAN Board Election - Self-nomination form open for interested candidates

by Aaron Skog

Hi SWAN Library Directors & Administrators- There will be two SWAN board seats open July 1, 2021 and the process to elect representatives begins with individuals self-nominating. Library directors and administrators should use the self-nomination form on the link below to submit your name and written statement of interest. https://support.swanlibraries.net/board-information/85634 The timetable for the election is provided on that webpage as well. The deadline to submit a self-nomination is Friday, April 30th. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 10 months

Jump to page:

2026

2025

2024

2023

2022

2021

2020

2019

2018

2017

2016

2015

2014

2013

SWANcom