SWANcom

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2910 discussions

by Tara Wood

Good morning member libraries, We have posted a known issue to the SWAN Support Site regarding authentication issues with Article Search. These issues do not affect direct links to your databases from your library websites. You can follow the progress of this issue on the support site, and we will send out a notification when the issue is resolved. https://support.swanlibraries.net/node/76651 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

*Resolved* Symphony/WorkFlows Brief Outage 7/8

by Steven Schlewitt

The circ map policy issues have been resolved and the Symphony/WorkFlows server is again available. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, July 8, 2020 8:51 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] Symphony/WorkFlows Brief Outage 7/8 SWAN Member Library Staff: Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in. We sincerely apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

Symphony/WorkFlows Brief Outage 7/8

by Steven Schlewitt

SWAN Member Library Staff: Due to an issue with circ map policies, we need to restart Symphony services immediately. This will cause a brief outage of WorkFlows, but we expect the process should take no longer than 10 minutes. Following the restart, we'll verify the issue is corrected and give an "all clear" SWANcom to log back in. We sincerely apologize for the inconvenience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

Enterprise intermittent issues

by Rudy Host

SWAN Member Library Staff, SirsiDynix is experiencing some issues with the server that SWAN's Enterprise instance is running on. They are working on identifying the cause of the issue and we may have brief disruptions in service as they work on troubleshooting. Thank you for your patience as SirsiDynix works to resolve the issue. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

Brief WorkFlows Outage on 7/2

by Steven Schlewitt

SWAN Member Libraries and Information Technology Staff: We had a brief outage of our VPN service around 3pm causing all library tunnels to reconnect. Most reestablished their connections quickly, but you likely lost your connection to WorkFlows. If that's the case, please restart your WorkFlows client and attempt to log back in. The VPN may take up to 10 minutes to reestablish completely. If it seems to take much longer than 10 minutes, please send us a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. We apologize for the inconvenience and thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

Resolved: BLUEcloud Analytics Outage on 7/1

by Helen Pinder

Update, the BLUEcloud Analytics deployment issue has been resolved and customers should be able to access the environments as normal. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, July 1, 2020 8:42 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Analytics Outage on 7/1 SWAN Member Library Staff: Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers. We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

BLUEcloud Analytics Outage on 7/1

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, SirsiDynix is reporting an outage of the BLUEcloud Analytics platform. SirsiDynix is currently investigating the issue and has noted that it impacts all customers. We've posted a Known Issue<https://support.swanlibraries.net/node/76186> to the SWAN Support Site and will update the article as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

UPDATE: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Rudy Host

SWAN Member Library Staff, Our long-running overnight processing has concluded successfully. You may now resume normal operations in WorkFlows. Please note that we are behind in our normal report schedule, so it may take some time for any new reports to run. We do not expect that you will see any errors, but please continue to report any that you encounter by submitting a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience and understanding. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Rudy Host Sent: Tuesday, June 30, 2020 7:21 AM To: swancom(a)list.swanlibraries.net Subject: Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by Rudy Host

SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an "all clear" update, please refrain from all WorkFlows activities except Checkout and Checkin. We're investigating the reason for these long-running overnight maintenance reports, but suspect the issue is relating to an unusually high number of records processing through the update. Throughout the morning, you are likely to encounter errors until these reports have concluded including "Hatwrapper Exception" and "Records in Use." Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net. It's likely these errors will clear once the reports conclude, but we'll double-check to ensure that's the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

Phase 4 Reopening Updates

by Dawne Tortorella

Libraries are preparing to resume delivery, some will be restarting resource sharing, and others will be opening doors to the public in the upcoming weeks. In order for us to be prepared to help you, we ask that you review the following: 1. Visit the COVID-19 Home Page<https://support.swanlibraries.net/covid-19> and review the new information posted on 6/25/20 * Verify reopening details<https://support.swanlibraries.net/node/75665> - submit a support ticket for changes * Opt-in for the date you would like to resume pick-up notices<https://support.swanlibraries.net/forms/75250> 2. Review today's news post on Holds Management - Return to Service<https://support.swanlibraries.net/news/2020-06/75723> - we want to make sure we are supporting each other in local timelines for return to service We will work with you through our ticketing system on your plans for reopening to the public. When you open your doors, the system is ready to checkout material to patrons. There may be configurations to reset and review, collections to unshadow, and other actions you wish to take. We will work with you to facilitate those changes both before and after your doors open. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

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SWANcom