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Record Index Errors due to Overnight Maintenance Issues 6/29/2021

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we countered another abnormal ADUText report, which handles our daily record maintenance and processing. This previously occurred last Wednesday, 6/23/2021. We may encounter record issues throughout the day until SirsiDynix is able to repair the affected records. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of "heading keys need to be indexed" errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. You also may not be able to search certain records via WorkFlows. A workaround for the record searching issue is posted in the Known Issue<https://support.swanlibraries.net/node/86815>. We've escalated this issue to SirsiDynix Support. If you come across affected records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. We'll post additional updates to the Known Issue<https://support.swanlibraries.net/node/86815> as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 11 months

**RESOLVED** - Indexing errors due to abnormal overnight processing

by SWAN Communications

SWAN Member Library Staff: It appears that the indexing issues that have been persistent throughout the week are now resolved. Our overnight maintenance reports concluded successfully, and the example records that were previously returning errors are now fully searchable. If any search errors occur today, please open a support ticket with examples so we can follow up ASAP. For more information, please refer to the known issue<https://support.swanlibraries.net/node/86732> posted on our support site. Thank you for your continued patience this week! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Ian Nosek Sent: Wednesday, June 23, 2021 7:43 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] 6/23/211 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: One of our overnight reports that handles our record indexing terminated abnormally. Please be advised that you may encounter record errors or "Heading keys need to be indexed" messages on records that were added/deleted/updated in the past day. We have reached out to SirsiDynix and they are currently investigating. Please refer to the known issue posted on our support site<https://support.swanlibraries.net/node/86732> for more details and updates. Ian Nosek System Administrator, Information Technology & Systems Support ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

Indexing Error Update: A Workaround

by SWAN Communications

We are still working closely with SirsiDynix to investigate the indexing errors that are preventing retrieval of certain bibliographic records. Meanwhile, we have come up with a workaround that may help you access some of the affected records. Please see the Known Issue page for further details: Known Issue: Indexing errors due to abnormal overnight processing<https://support.swanlibraries.net/node/86732> Thank you for your patience as we continue to work on this. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

*Update* SWANcom Email Server Migration on 6/23 - Your Action Needed

by SWAN Communications

If you're seeing this message, you've successfully received a SWANcom from the new server! The migration is now complete. You can update your subscription settings and view the message archive via SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, June 23, 2021 8:08 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] SWANcom Email Server Migration on 6/23 - Your Action Needed SWAN Member Libraries & Information Technology Staff: This evening, SWAN is migrating the SWANcom mail service to a new server. This migration will only disrupt the SWANcom service for a brief period as the server is migrated. No other SWAN services will be impacted. ACTION NEEDED: If you have not already, please whitelist the @list.swanlibraries.net domain and/or swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> in your email client. This will ensure emails from the new server are not routed to spam/junk folders. If you're using Microsoft Outlook, you can do this by right-clicking any SWANcom email message (including this one) and selecting Junk > Never Block Sender's Domain. If you have any questions or suspect you are not receiving SWANcoms following the migration, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Further updates on the migration can be tracked via the support news post<https://support.swanlibraries.net/news/2021-06/86735>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 11 months

Test 2

by SWAN Communications

Test - please disregard Steven Schlewitt Information Technology & Systems Support Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 11 months

Test email

by For SWAN communication

4 years, 11 months

SWAN Board 2021 election results

by Aaron Skog

The election concluded on Monday and after connecting with all of the candidates, we have the final results announced on SWAN Support as a news item. https://support.swanlibraries.net/news/2021-06/86390 I would like to thank those that volunteered to run and special thanks to Stacy Wittmann and Julie Milavec for their time as board members! We are arranging a likely return to in-person board meetings for June 18th or the July 23rd meeting. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

OCLC fiscal year 2022 renewal agreement

by Aaron Skog

To Library Directors & Administrators- The FY22 Illinois State Library/OCLC group services agreements are being sent via email this year. We have learned there is a delay in emailing the agreements. Expect to see your renewal agreements within the next week. As in the past, individual libraries sign the agreement with OCLC and return it to the specified address. SWAN receives the combined invoice for payment. OCLC membership is included in your SWAN membership fees. If you receive an invoice from OCLC, please submit a help ticket with SWAN and attach that invoice. Do not pay the invoice directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

SWAN Quarterly Meeting 6/3/21 agenda & packet now posted

by Aaron Skog

Hello SWAN library directors & administrators- The agenda and packet for Thursday's meeting is now available. We have some updates for you on our Aspen Discovery project, our plans for a user record purge, and some of the diversity, equity, and inclusion work underway within our shared catalog. We will also have Diane Foote from ILA join us to provide an update on the ARPA funding as it is shaping up for Illinois. https://support.swanlibraries.net/sites/default/files/meeting/21_06_03/8215… Details on how to attend are listed on the agenda. I will have an email announcement about the SWAN Board election tomorrow. Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

Final reminder to vote in the SWAN Board election

by Aaron Skog

Hello Library Directors & Administrators- This is a friendly and final reminder to cast your vote in the SWAN Board election that ends on Monday, May 31st at 11:59pm. The login and passcode access were emailed out to all designated voting representatives at SWAN libraries. For those of you that wish to vote and did not get that email, you can click on the myDirectVote link below and chose the "Forgo you login information." https://www.directvote.net/myDV15/Login.aspx?e=1431 Or you can click on the support form to submit a request or start a chat session. https://www.directvote.net/myDV15/support.aspx myDirectVote support will not be available on Monday for the holiday. Thanks to everyone that has a cast a vote so far! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

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