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2910 discussions

Planned Enterprise Server Maintenance/Downtime on June 30th at 3AM

by Steven Schlewitt

SWAN Member Library Staff, Please be aware, SirsiDynix will be performing planned maintenance of the Enterprise catalog server on Tuesday, June 30th at 3AM which will require downtime throughout the process. The maintenance is expected to take no longer than an hour, so the impact will be minimal. Should complications arise or any changes occur, we'll include updates on the news post<https://support.swanlibraries.net/news/2020-06/75664>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

EBSCO issues resolved

by Robin Hofstetter

Good morning, All issues with access to EBSCOhost research databases, EDS, and EBSCOadmin are now resolved. We apologize for the inconvenience. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

EBSCO outage for EBSCOhost, EDS, and EBSCOadmin

by Robin Hofstetter

Hello, I posted a Known Issue<https://support.swanlibraries.net/node/75585> on the SWAN Support Site. EBSCOhost research databases, EDS, and EBSCOadmin, are currently down. We are following the status updates and will notify you when it has been resolved. Thank you, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

Custom Longoverdue Report Will Resume

by Vickie Totton

The Custom Longoverdue Report will resume this Friday, June 26. Please see the Custom Longoverdue Report news article<https://support.swanlibraries.net/news/2020-06/75509> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

Onshelf Items with Holds wizard not populating

by Dave Pacin

SWAN Member Library Staff: Please see the latest known issue with the Onshelf Items with Holds wizard<https://support.swanlibraries.net/node/75278> on the SWAN support site. We are currently working with SirsiDynix on this issue and hope to have it resolved shortly. Please refer to the known issues post for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

Ancestry Remote Access Extended through July

by Robin Hofstetter

Hello, ProQuest has extended remote access to Ancestry.com for current subscribers through the end of July. Our existing authentication will continue until ProQuest revokes remote access. You can follow the updates on the SWAN Support Site for Covid-19 Online Resources<https://support.swanlibraries.net/node/68548> or the ProQuest Support Site<https://support.proquest.com/articledetail?id=kA13r0000003VNdCAM> for up to date information. Please join the E-Resources Forum<https://forums.swanlibraries.net/> to stay informed on discussion topics. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

EBSCO Group-Purchase Go Live July 8th

by Tara Wood

Good morning member libraries, The EBSCO Group Purchase is set to go live on July 8th. See the EBSCO update on the SWAN Support Site<https://support.swanlibraries.net/news/2020-06/75030> for information on promotional graphics, training resources, and updating your library websites with your new EBSCO database links: https://support.swanlibraries.net/news/2020-06/75030 We will also hold a member update on July 8th - register on L2: https://www.librarylearning.info/events/?eventID=31583 If you have any questions, email help(a)swanlibraries.net. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> help(a)swanlibraries.net

4 years, 5 months

Onshelf Items with Holds Wizard Not Populating

by Dave Pacin

SWAN Member Library Staff- Please see the latest known issue with the Onshelf Items with Holds wizard<https://support.swanlibraries.net/node/74979> on the SWAN support site. We are currently working with SirsiDynix on this issue and hope to have it resolved shortly. Please refer to the known issues post for the latest updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 5 months

IMPORTANT: RAILS Delivery - To Do and Clarification

by Dawne Tortorella

We've created a detailed news post to remind everyone to Be sure to notify RAILS re: Delivery<https://support.swanlibraries.net/news/2020-06/74789>. The post provides a checklist to follow. A return to delivery does not mean that SWAN's resource sharing has returned in full swing. We are still working on coordinating when and how to bring libraries back to full resource sharing capacity. But, in the meantime, delivery can and should resume if possible. This will faciliate the return of items to the owning library as material continues to be returned throughout the membership. RAILS must be notified to make your special deliveries June 17/18 & June 24/25, as well as resuming regular delivery. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

COVID-19 Director Survey: Resuming Resource Sharing

by Dawne Tortorella

During our Fireside/Poolside Chat<https://support.swanlibraries.net/covid-19/fireside-chats> on Tuesday we had a discussion on when libraries would be able to return to full resource sharing system configurations. RAILS delivery will resume regular schedules, starting June 29th. Initially as delivery resumes, items will be returned to owning libraries. We need to determine when it is feasible to return to full resource sharing of items between SWAN libraries and we ask for your input. Please see the COVID-19 Director Survey: Resuming Resource Sharing news post<https://support.swanlibraries.net/news/2020-06/74719> and complete a short 2-question survey by Monday, June 22nd<https://fs8.formsite.com/SWANServices/resource-sharing/index.html>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 5 months

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