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SWAN Phone Notice Dialer (SVA) Outage on 1/14

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years

SWAN Committee of the Whole Meeting - EBSCO Year-2 meeting recording now available

by Aaron Skog

SWAN Library Directors & Administrators- The recording for this morning's membership meeting is now available for viewing, along with the questions from session attendees. https://support.swanlibraries.net/meeting/84220 The vote on the year-2 renewal is not quite ready yet, but we will make sure to alert everyone as to the next steps via SWANcom and the SWAN e-newsletter. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years

February 9th Committee of the Whole Budget Meeting - Please Register

by Aaron Skog

SWAN Directors & Administrators- There will be a membership meeting on the budget and membership fees for fiscal year 2022 which starts July 1, 2021. This Tuesday, February 9th meeting will be held online from 10 - 12 noon and will include a presentation of the draft budget for approval at the March 4th SWAN Quarterly meeting. Please register for SWAN Committee of the Whole - SWAN Budget Meeting on Feb 9, 2021 10:00 AM CST at: https://attendee.gotowebinar.com/register/5535146455203225101 After registering, you will receive a confirmation email containing information about joining the webinar. We will have the meeting agenda and budget packet posted the week prior. Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

Committee of the Whole Meeting Tues 1/12 Agenda and Packet Posted - Please Register

by Aaron Skog

SWAN Directors & Administrators- The meeting agenda and packet for the January 12 10am - 12 noon is now posted. This meeting will review the upcoming renewal of the EBSCO database group-purchase. The packet contains two documents outlining the renewal options, and a second document showing the database usage overall for the 92 public libraries. https://support.swanlibraries.net/sites/default/files/meeting/21_01_12/8422… The SWAN Board decided to hold this meeting to review the EBSCO year-2 renewal. We announced the date of the Committee of the Whole Meeting after its regular December meeting via the December 22nd SWAN newsletter. As noted at the December 3rd Quarterly meeting and within the SWAN Community Directors Forum, some library directors have expressed a year-2 renewal of the EBSCO group purchase with the option for libraries to opt-out. The meeting packet documents outline what that option means for the shared group purchase cost. This will be a membership decision with a vote, as it was last year in March. For those that wish to attend, this meeting will be hosted online via the SWAN GoToWebinar platform. You will need to register in advance: https://attendee.gotowebinar.com/register/5407912069148381453 This meeting will be recorded and posted for those unable to attend. I would also encourage use of the Directors Forum under the topic started about EBSCO Group Purchase: https://forums.swanlibraries.net/ Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

Resolved: BLUEcloud Mobile indexing issues

by Tara Wood

A reindex appears to have resolved the BLUEcloud Mobile and BLUEcloud staff indexing issues. If you notice any further issues, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

BLUEcloud Mobile indexing issues

by Tara Wood

The BLUEcloud Mobile app is not returning results for many items. We're working with SirsiDynix to investigate. We will send another swancom when the issues is resolved, and we will continue to update the known issue here: https://support.swanlibraries.net/node/84380 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

Brief Enterprise Outage 12/26 3:15 PM

by Dawne Tortorella

We received notification from 2 libraries that they experienced a brief Enterprise outage on 12/26 at approximately 3:15 PM. The catalog is back up and we will be monitoring the situation. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 1 month

Incorrect use of the |z analytic causing hold problems

by webmaster＠swanlibraries.net

5 years, 1 month

Annual Patron Record Purge - Delayed (until libraries are fully open)

by webmaster＠swanlibraries.net

5 years, 1 month

*Resolved 12/16* Google outage leading to bounced emails

by Steven Schlewitt

SWAN Member Library Staff: GMAIL service outages affected email bounces from Monday, 12/14 through Wednesday, 12/16. Those bounces should be ignored and have been resolved in our email system, so they will not repeat and patrons with those addresses will continue to receive notices as expected. Bounces from Thursday, 12/17 and on should be considered legitimate bounces and should be handled normally. Should there be any news on this matter, we will update the Known Issue<https://support.swanlibraries.net/node/84182> accordingly. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dave Pacin Sent: Tuesday, December 15, 2020 8:30 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Google outage leading to bounced emails SWAN Member Library Staff: Google experienced a global outage yesterday during the time that email notifications were being sent by SWAN. Due to this, you may see an unusual number of bounces from gmail addresses. This does not mean the patron's email addresses are invalid, you should leave them in place in the patron's record. You may want to suggest that your patron check their accounts in Enterprise or the SWAN mobile app for the status if their items. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 1 month

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