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Introduction to the SWAN Notice Dialer, 5/13 at 11:00AM

by Steven Schlewitt

SWAN Member Library Staff: Please join us this Thursday (5/13) at 11:00AM via GoToMeeting for an Introduction to the SWAN Notice Dialer<https://librarylearning.org/event/2021-05-13/introduction-swan-notice-dialer>. This new notice dialer system will soon replace the SVA dialer that has been serving hold pickup and overdue notices to SWAN patrons with a PHONE notice preference. If you're unable to attend, we plan on recording and sharing the session on the SWAN Support site. We'll also be posting updated details and documentation for the dialer on the support site in the upcoming days. We hope to see you there! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

SWAN Board Election - E-ballot sent

by Aaron Skog

To SWAN library directors & administrators- The e-ballot for this year's SWAN Board election has been sent directly to those designated to vote in this year's election. The email will have a unique login and passcode for voting. Details on the board election can be found on SWAN Support-please refer to this page: https://support.swanlibraries.net/board-information/85634 The ballot will remain open until May 31st. We encourage you to review your email from the myDirectVote system and make sure you can access the ballot. SWAN does not have the login and passcode information, but I can help you get to the support team at the myDirectVote vendor. Thanks again to those running for the two open seats! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

*Update* 2021 Patron Record Purge

by Steven Schlewitt

SWAN Member Library Staff: Have questions about the upcoming patron record purge? Join us at one of the upcoming Q&A / office hour sessions via GoToMeeting to have your questions answered! You can find the registration and event information on L2: * Friday, 5/7 at 1:00PM - Patron Record Purge Q&A / Office Hours<https://librarylearning.org/event/2021-05-07/swan-patron-record-purge-qa-of…> * Tuesday, 5/11 at 10:00AM - Patron Record Purge Q&A / Office Hours<https://librarylearning.org/event/2021-05-11/swan-patron-record-purge-qa-of…> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Friday, April 30, 2021 1:50 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] 2021 Patron Record Purge SWAN Member Libraries, The 2021 Patron Record Purge was postponed due to COVID restrictions. We are happy to announce this project will take place in May. For details including criteria and timeline please see the Patron Record Review - Record Purge<https://support.swanlibraries.net/news/2021-04/85975> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

Return to pre-COVID Patron Notice Wording

by Vickie Totton

Please see our News Article<https://support.swanlibraries.net/news/2021-05/86020> regarding recent changes to patron notices. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

SWAN Board election update - candidate names & statements

by Aaron Skog

Hello SWAN Library Directors & Administrators- The SWAN Board will have 2 seats open for a 3-year term starting July 1, 2021. The self-nomination step is complete, and we have 7 candidates that have put their names forward! You can read the statements of the candidates below. https://support.swanlibraries.net/board-information/85634 The e-ballot for the election will be sent out next week on Monday, May 10th to current library directors/administrators. If you are a new library director, administrator, or holding an interim position through the end of May, please refer to the Library Learning (L2) site to update your library's staff listing. This e-ballot will go to your email address associated with the library. You can find out more about the new L2 system via its help section online: https://librarylearning.org/help A big thank you to the candidates for putting your names forward! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

EBSCO Database Selection

by Robin Hofstetter

Hello, The EBSCO database selection process begins today. You can find the information about the EBSCO databases on the SWAN support site<https://support.swanlibraries.net/documentation/70949>. Please use this form<https://fs8.formsite.com/SWANServices/wxhnqaalbd/index.html> to make your selections by the deadline, May 16, 2021. If you have any questions, please contact us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> Thank you! Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 2 months

2021 Patron Record Purge

by Vickie Totton

SWAN Member Libraries, The 2021 Patron Record Purge was postponed due to COVID restrictions. We are happy to announce this project will take place in May. For details including criteria and timeline please see the Patron Record Review - Record Purge<https://support.swanlibraries.net/news/2021-04/85975> news article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

*Concluded* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM

by Steven Schlewitt

The SWAN Support Site and OTRS migrations have concluded successfully. No further downtime is expected for the evening. Please proceed to submit tickets and login to the SWAN Support Site as usual. Let us know if you encounter any issues by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 28, 2021 2:46 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM Just a quick reminder - the SWAN Support Site and Ticket System will be unavailable tonight beginning at 7:00PM during our server migration. Please see our news post<https://support.swanlibraries.net/news/2021-04/85827> for full details and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 21, 2021 4:18 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 2 months

Removal of LOSTCARD duplicate records

by Crystal Vela

SWAN Member Library Staff: Please see our latest news post. The Removal of LOSTCARD duplicate records will begin on May 1, 2021. See the Lost Card Profile Cleanup<https://support.swanlibraries.net/news/2021-04/85862> News Post for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 3 months

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