SWAN Member Library Staff:
We're currently experiencing an outage of the SWAN Support Site<support.swanlibraries.net>, which is hosted alongside RAILS servers. We're working with RAILS to investigate the issue and hope to have more information soon. No other SWAN servers have been impacted by this outage.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
Just a quick reminder - our database rebuild will begin this upcoming Saturday, December 5th at 6AM and will continue through the day on Sunday, December 6th. This rebuild will require the use of Offline and many services will be unavailable throughout the process. For libraries offering curbside service, we recommend prepping and checking out materials to patrons prior to the 5th to reduce the need for offline processing.
For additional details on the services impacted and how to use WorkFlows in Offline mode on the 5th and 6th, please see the SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708> news posting.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: Steven Schlewitt
Sent: Thursday, November 19, 2020 11:14 AM
To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net>
Subject: *Important* SWAN100 Scheduled Downtime, Dec. 5th and 6th
SWAN Member Libraries:
Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th.
On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries.
If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
Critical overnight reports have concluded. Please resume cataloging and processing materials as usual.
The WorkFlows report queue will be further delayed as morning reports catch up, so you should anticipate some delays. Additionally, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net> should you encounter any items displaying errors such as "hatwrapper exception" or "locked record".
Thank you for your patience.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Dawne Tortorella
Sent: Tuesday, December 1, 2020 8:05 AM
To: swancom(a)list.swanlibraries.net
Subject: [SWANcom] Overnight processing delayed
The overnight indexing has not yet completed. You will not be able to perform cataloging functions until this is completed. You can track progress through the Known Issues log<https://support.swanlibraries.net/node/83527>. We will post an update when cataloging functions can resume.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hi Library Directors & Administrators-
The meeting packet for Thursday's SWAN Administrators' and Directors' Quarterly meeting is now posted. The meeting packet is 12 pages and includes a written report on the libraries joining SWAN (the "SWAN100" project), the completed financial audit, and the planning for next year's budget. We will also provide an update on our library's COVID-19 response, Aspen Discovery, the SWAN100 project, and the EBSCO group-purchase renewal. This meeting will be recorded and posted for later viewing.
Meeting packet:
https://support.swanlibraries.net/meeting/82139
Please register in advance for the online GoToWebinar meeting with this link:
https://attendee.gotowebinar.com/register/7229845713217922061
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries:
Please see our latest news post regarding the upcoming SWAN100 database rebuild and downtime<https://support.swanlibraries.net/news/2020-11/82708>, scheduled for Saturday, Dec. 5th through Sunday, Dec. 6th.
On the 5th and 6th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild and downtime is needed to accommodate incoming records from the SWAN100 project<https://support.swanlibraries.net/swan100> to add three libraries.
If you have any questions or concerns about the SWAN100 project or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Thank you,
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
We are monitoring tickets as they come in this weekend. Many libraries are moving to a curbside model starting Monday. Rest assured that if your library is moving to curbside only service, the system is set to support that now - no immediate changes are required in the system. We will respond to tickets requesting change to curbside only service on Monday.
If your library is closing all physical access, including curbside service, we will respond this weekend as tickets are reviewed.
Please update SWAN on any change in status. We will update the Library Services Status<https://support.swanlibraries.net/members/library-services-status> page, based on your submission of the Library Status Update & Services Request Form<https://fs8.formsite.com/SWANServices/yzt7btkgmo/index.html?1595018812906>.
