The SWAN Support Site and OTRS migrations have concluded successfully. No further downtime is expected for the evening. Please proceed to submit tickets and login to the SWAN Support Site as usual. Let us know if you encounter any issues by emailing help@swanlibraries.net<mailto:help@swanlibraries.net> to open a ticket. Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 28, 2021 2:46 PM To: 'swancom@list.swanlibraries.net' <swancom@list.swanlibraries.net> Subject: *Reminder* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM Just a quick reminder - the SWAN Support Site and Ticket System will be unavailable tonight beginning at 7:00PM during our server migration. Please see our news post<https://support.swanlibraries.net/news/2021-04/85827> for full details and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Wednesday, April 21, 2021 4:18 PM To: swancom@list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>