The SWAN Support Site and OTRS migrations have concluded successfully. No further downtime is expected for the evening.
Please proceed to submit tickets and login to the SWAN Support Site as usual. Let us know if you encounter any issues by emailing
help@swanlibraries.net to open a ticket.
Thank you for your patience.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
From: Steven Schlewitt
Sent: Wednesday, April 28, 2021 2:46 PM
To: 'swancom@list.swanlibraries.net' <swancom@list.swanlibraries.net>
Subject: *Reminder* SWAN Support Site & Ticket System Planned Outage TONIGHT from 7:00PM
Just a quick reminder – the SWAN Support Site and Ticket System will be unavailable tonight beginning at 7:00PM during our server migration. Please see our
news post for full details and updates.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
From: Steven Schlewitt
Sent: Wednesday, April 21, 2021 4:18 PM
To: swancom@list.swanlibraries.net
Subject: SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM
SWAN Member Library Staff:
Please see our latest
news post regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect
our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542).
We’ll update the linked
news post as the migration progresses.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help@swanlibraries.net
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net