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OCLC Holdings and a Serials Collection Survey
by Scott Brandwein 17 Mar '21

17 Mar '21

Good morning SWAN Membership - The Bibliographic Services team would like to point out two recent news posts on our Support Site. Both are brief and informational, and one requires action from at least one member of staff. * OCLC Holdings Update<https://support.swanlibraries.net/news/2021-03/85499> - A statement about member OCLC holdings and SWAN100 reclamation. * Serials Collection Survey<https://support.swanlibraries.net/news/2021-03/85511> - **Action required.** Notice of a survey for planned data cleanup. Thank you! Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Office Hours & Special Training Added
by Dawne Tortorella 14 Mar '21

14 Mar '21

We've added more opportunities to connect and learn. See our Office Hours and Special Training Sessions new post<https://support.swanlibraries.net/news/2021-03/85471> for details. All SWAN meetings, office hours, and training are listed on L2<https://librarylearning.org/events?keyword=&location=&sponsor=SWAN+-+System…>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Book Club Users meeting - March 10, 2021 Agenda
by Helen Pinder 08 Mar '21

08 Mar '21

Book Club Users meeting - March 10, 2021 Agenda The agenda <https://support.swanlibraries.net/sites/default/files/meeting/21_03_10/8182…> for the meeting on March 10 is available. No registration is necessary. Wednesday, March 10, 2021 - 9:30am to 11:30am GoToMeeting This gathering of SWAN Book Club Users will discuss programming, collection development, circulation practice, holds management, cataloging and all things book club! Creative solutions and methods of meeting demands for book discussion groups will be shared. Member experts, Lizzie Matkowski, Downers Grove Public Library and Lauren Maxwell, Geneva Public Library co-chair and lead this group. Book Club Users Please join my meeting from your computer, tablet or smartphone. https://www.gotomeet.me/SWANLibs/book-club-users You can also dial in using your phone. United States: +1 (408) 650-3123 Access Code: 742-954-717 New to GoToMeeting? Get the app now and be ready when your first meeting starts: https://global.gotomeeting.com/install/742954717 Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN FY22 Budget e-Ballot reminder - deadline Friday, March 12th
by Aaron Skog 08 Mar '21

08 Mar '21

SWAN Library Directors & Administrators- I just sent out a reminder email from the MyDirectVote service that is hosting our e-ballot for the SWAN FY22 budget approval. This email went to the 59 representatives of 100 libraries that have not submitted an e-ballot yet. If you are not receiving the emails with your unique login ID and unique passcode, please click on the link below and look for the "Support" link. This will allow you to open a support request with MyDirectVote to gain access. SWAN does not have the passcodes to assist you. https://www.directvote.net/myDV15/Login.aspx?e=1430 The deadline to submit the e-ballot is Friday, March 12th at 11:59pm. Thank you to all that have participated thus far! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Dr. Seuss Enterprises Decision to No Longer Publish 6 Titles - strategies news post
by Aaron Skog 04 Mar '21

04 Mar '21

SWAN Libraries, The recent news of the Dr Seuss Enterprises decision to no longer publish 6 titles has created a surge of interest in these 6 titles held within SWAN member libraries. We are experiencing a number of inquiries from library staff on how to recall titles sent out on ILL, or on ways to manage these titles in the short term while library leadership decides on the best approach (change to local holds only, change to local reference collection, etc.). We have some recommendations on various approaches within our Symphony ILS for you to consider. Please refer to the SWAN news post below: https://support.swanlibraries.net/news/2021-03/85340 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Resolved* EBSCO remote access unavailable
by Robin Hofstetter 03 Mar '21

03 Mar '21

The issue with EBSCO and Shibboleth has been resolved. We've closed the known issue. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EBSCO remote access unavailable
by Robin Hofstetter 03 Mar '21

03 Mar '21

SWAN Member Library Staff: EBSCO has reported an issue with Shibboleth. Remote access to databases is temporarily unavailable. We've posted a Known Issue<https://support.swanlibraries.net/node/85339> to the SWAN support site and will provide updates as information becomes available. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SWAN Support Ticket System Issues 2/24 - 3/2
by Steven Schlewitt 02 Mar '21

02 Mar '21

SWAN Member Library Staff: Due to an issue relating to an upcoming ticketing server migration, some SWAN tickets and replies submitted by you and your staff over the last week did not arrive in the SWAN ticketing system. We've identified around 70 tickets and replies that did not process correctly and we are currently working to restore them in our ticket system and review them. We've also corrected the issue that caused these tickets to be delayed. If you have submitted a ticket anytime over the last week, you may see a delayed reply from the SWAN support team. We sincerely apologize for this oversight and are working to respond to these missed tickets as quickly as possible. Additionally, all tickets submitted after our fix this morning are processing correctly, so please continue to email your support issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> as usual. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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SWAN Quarterly Meeting March 4, 2021 Agenda & Packet Posted & Budget E-ballot Update
by Aaron Skog 01 Mar '21

01 Mar '21

SWAN Library Directors & Administrators, The agenda and packet for the SWAN Quarterly meeting being held on Thursday, March 4, 2021 at 10 a.m. is now posted. This page also includes the final EBSCO database group purchase pricing for the 85 participating public libraries. The deadline to opt-out of the group purchase has passed, so we will now move on to approving the SWAN budget, membership fees, and EBSCO pricing. https://support.swanlibraries.net/meeting/82146 Details on how to attend that meeting are available from the page above-SWAN will be using GoToMeeting to host the event. The vote to approve the budget will be held electronically using the e-ballot system SWAN is providing. Those emails will go out separately via myDirectVote which is an independent electronic voting system. These emails go to the library director/administrator and are unique to those individuals. The e-ballot will be open for SWAN budget approval through March 12, 2021 11:59 p.m. If you do not receive an e-ballot by tomorrow, please contact me directly and I will be able to provide you the login information to you directly. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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EBSCO Year-2 Renewal: preliminary pricing with 86 libraries participating
by Aaron Skog 26 Feb '21

26 Feb '21

SWAN Library Directors & Administrators, Attached is the preliminary EBSCO group purchase pricing with 86 public libraries participating, with 9 electing to opt-out. Should your library decide to opt-out of the group-purchase, you will need to notify SWAN using this form: https://support.swanlibraries.net/forms/80756 The deadline to opt-out is end of the day Sunday, February 28th. On Monday next week I will post the final EBSCO pricing along with SWAN's FY22 budget. That budget, membership fees, and EBSCO pricing will be approved via the electronic ballot system recently used for the EBSCO year-2 renewal decision. The details of the EBSCO year-2 renewal were shared at the membership meeting on January 12th. That meeting presentation and Q&A is archived on SWAN Support: https://support.swanlibraries.net/meeting/84220 If you have questions, please feel free to reach out to me directly, or to SWAN Electronic Resources Consultant Robin Hofstetter at robin at swalibraries.net or 630-326-7823. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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