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SWAN Support Site & Ticket System Planned Outage on April 28th from 7:00PM

by Steven Schlewitt

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-04/85827> regarding the upcoming planned outage of the SWAN Support Site and Ticket System. This outage will begin at 7:00PM on Wednesday, April 28th and is expected to conclude by the morning of the 29th. As this outage will affect our ticketing system, we ask that you submit urgent tickets during the outage period via the SWAN toll-free number, 844-SWAN-LIB (844-792-6542). We'll update the linked news post<https://support.swanlibraries.net/news/2021-04/85827> as the migration progresses. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

EBSCO email about password change

by Robin Hofstetter

Hello, If you receive an email from EBSCO about a password change to the EDS API, disregard it. Please don't make the change. If you did, don't worry; send an email to help@swanlibraries to let us know. The EDS API password is the unique password that we use at SWAN to integrate EDS with Enterprise. We will change them before the expiration date. Here's a sample of the email: The current password used to access your EBSCO account(s) listed below is about to expire. To ensure continued access, please reset your password before the expiration date by logging in to EBSCOadmin. Notifications are sent to all library administrators beginning 15 days before the password expires. Additional reminders occur seven days prior and then daily for five days before the final expiration. Once the password has been reset, the email reminders stop. Important Note: Even if you do not use the Username and Password to directly access your products, services using the EDS API Integration, like Curriculum Builder, may rely on the password. Customer ID User ID Expire Date (EST) S00000000 sample_api 5/5/2021 Thank you! Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

*RESOLVED* X12 Invoice Reports Suspended 4/17 & 4/18

by Vickie Totton

SWAN Member Library Cataloging and Acquisitions Staff: The X12 Invoice Report Issue has been resolved; we have updated the Known Issue<https://support.swanlibraries.net/node/85839> on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Saturday, April 17, 2021 7:25 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] X12 Invoice Reports Suspended 4/17 & 4/18 SWAN Member Library Cataloging and Acquisitions Staff: We are currently experiencing extremely long run times for the Book X12 Invoice reports. This began Friday after our 2:00 PM EDI Receive Report processed over 700 files, many more than usual. We have suspended all scheduled Book X12 Invoice reports to ensure all other regularly scheduled reports run without issue. We are working with SirsiDynix Support to identify the issue and will resume all Book X12 Invoice reports once the issue has been resolved. We'll post updates to the Known Issue<https://support.swanlibraries.net/node/85839> as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

SWAN Quarterly Billing Available

by Helen Pinder

----Please route to appropriate staff---- The April 2021 (January-March) Quarterly Billing is complete, and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/64665> is available to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/042021%20April%202021%20Quar…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

X12 Invoice Reports Suspended 4/17 & 4/18

by Steven Schlewitt

SWAN Member Library Cataloging and Acquisitions Staff: We are currently experiencing extremely long run times for the Book X12 Invoice reports. This began Friday after our 2:00 PM EDI Receive Report processed over 700 files, many more than usual. We have suspended all scheduled Book X12 Invoice reports to ensure all other regularly scheduled reports run without issue. We are working with SirsiDynix Support to identify the issue and will resume all Book X12 Invoice reports once the issue has been resolved. We'll post updates to the Known Issue<https://support.swanlibraries.net/node/85839> as more information becomes available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

BLUEcloud Analtyics Unavailable

by Michael Szarmach

We are currently experiencing an outage of BLUEcloud Analytics. Please refer to our Known Issue<https://support.swanlibraries.net/node/85803> for updates. Michael Szarmach Systems Administrator, Information Technology & Systems Support michael(a)swanlibraries.net<mailto:michael@swanlibraries.net> * 630-326-8929 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

What do you want to know about Aspen Discovery?

by webmaster＠swanlibraries.net

4 years, 8 months

SWAN Board Election - Self-nomination form open for interested candidates

by Aaron Skog

Hi SWAN Library Directors & Administrators- There will be two SWAN board seats open July 1, 2021 and the process to elect representatives begins with individuals self-nominating. Library directors and administrators should use the self-nomination form on the link below to submit your name and written statement of interest. https://support.swanlibraries.net/board-information/85634 The timetable for the election is provided on that webpage as well. The deadline to submit a self-nomination is Friday, April 30th. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

New Online Courses Launched

by Dawne Tortorella

We are happy to announce new courses added to our online self-paced training. See today's News post<https://support.swanlibraries.net/news/2021-04/85668> announcing Demystifying Serials and Circulation Basics. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 8 months

*Update* Enterprise Catalog Harvest Issues

by Steven Schlewitt

We continue to observe failed scheduled harvest tasks and are still working with SirsiDynix to determine the cause of the issue. In the meantime, we've been able to run the harvest manually to update affected records, so this issue is no longer noticeable when navigating records in Enterprise. Records should be current to changes made within the last day. We'll continue to provide updates to the Known Issue<https://support.swanlibraries.net/node/85565> as information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Thursday, March 25, 2021 8:59 AM To: swancom(a)list.swanlibraries.net Subject: *Update* Enterprise Catalog Harvest Issues 3/24, 3/25 Our nightly harvest failed again Thursday morning. We're working with SirsiDynix Support to investigate the issue and will provide further details when they become available. In the meantime, record changes are now two days behind on Enterprise, but hold placement, item availability, and patron interactions remain unaffected. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Steven Schlewitt Sent: Wednesday, March 24, 2021 8:51 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Enterprise Catalog Harvest Issues 3/24 SWAN Member Library & Cataloging Staff: Our nightly scheduled Enterprise record harvest failed overnight due to SaaS upgrades applied across SirsiDynix environments. The impact of this issue is catalog record adds/edits/deletes performed yesterday will not be reflected in the Enterprise catalog until our next harvest tomorrow morning. The catalog will continue to reference the most recent successful harvest performed Tuesday morning. Also worth noting that item availability and patron interactions with records will not be impacted by this issue. Additionally the Aspen Discovery harvest and normal overnight Symphony record processing are unaffected by this issue. If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 8 months

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