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NCOA 2018 Note Clean-up & Fireside 11/30 Reminder
by SWAN Communications 29 Nov '21

29 Nov '21

Please review the remaining NCOA 2018 Notes requiring review as outlined in our News Post: Final NCOA 2018 Clean-up<https://support.swanlibraries.net/news/2021-11/89357>. Hope to see you tomorrow, Tuesday, November 30th at 11 AM for our monthly Fireside Chat. Register via GoToWebinar<https://register.gotowebinar.com/register/2259788184485501712>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen Browse Categories Office Hours
by SWAN Communications 24 Nov '21

24 Nov '21

Please join us for a special edition of Aspen office hours on Monday, November 29th at 10a.m. We will focus on all things browse categories. Bring your questions and examples to share with your colleagues! Office hours are open to all staff. https://librarylearning.org/event/2021-11-29/swan-aspen-office-hours-browse… Have a great holiday! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Overdrive Checkout Changes in Enterprise
by SWAN Communications 17 Nov '21

17 Nov '21

Good morning members, SirsiDynix and Overdrive have made changes to the checkout process in Enterprise for Overdrive downloads. Patrons are now redirected from Enterprise to an Overdrive screen to complete the checkout. Aspen is not affected. Please see the support site for more information: https://support.swanlibraries.net/news/2021-11/88946 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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We want your feedback on the Aspen rollout!
by SWAN Communications 16 Nov '21

16 Nov '21

If your library participated in Cohort 1 of the Aspen rollout, we'd like to hear how it went for you. Fill out the survey by December 7th: https:// fs8.formsite.com/SWANServices/r8sti1sjrf/index.html Your feedback will help SWAN staff prepare and improve the rollout for Cohort 2. Thank you in advance for your insights, they will help make the process even smoother for your colleagues. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen Record Grouping Office Hours
by SWAN Communications 09 Nov '21

09 Nov '21

Please join us for a special edition of Aspen office hours on Monday, November 15th at 10a.m. We will focus on all things record grouping. Bring your questions and examples to share with your colleagues! Office hours are open to all staff. We look forward to seeing you there. https://support.swanlibraries.net/training/87368 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Analytics Overnight Processing Failure This Weekend
by SWAN Communications 08 Nov '21

08 Nov '21

BLUEcloud Analytics harvesting failed this weekend. Please see the Known Issue<https://support.swanlibraries.net/issue/88710> for further information and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Analytics Password Changes, Nov 10 2021
by SWAN Communications 03 Nov '21

03 Nov '21

SWAN Member Library Circulation Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-11/88579> for complete details regarding an upcoming change to library-generic BLUEcloud Analytics logins. If you currently use a generic BLUEcloud Analytics login to access statistics and patron data, the password to this account will be changing on November 10th. The new password has provided on your library's designated logins page on the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Self-Nomination open for two co-chair positions to lead new Acquisitions/Cataloging Users group
by SWAN Communications 27 Oct '21

27 Oct '21

We are happy to announce that for 2022, the Acquisitions Users group and Cataloging Users group will become one group that meets 4 times a year: Feb 10th, May 12th, Sep 8th, and Dec 8th. This decision was based on different factors, such as topics that crossover both modules, fewer meetings for you to attend, and an opportunity to learn more about one area or the other. With this being said, we are looking for two people to co-chair this new group. SWAN staff will be there to support you along the way and to provide help with anything you need. We will continue to host and record the meetings. This is a great opportunity to fine-tune your acquisitions and cataloging skills and to network with your peers! If interested, please email Scott(a)swanlibraries.net<mailto:Scott@swanlibraries.net> by November 30th. Claudia Nickson Consultant, Bibliographic Services claudia(a)swanlibraries.net<mailto:claudia@swanlibraries.net> * 630-326-7303 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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October Quarterly Billing
by SWAN Communications 26 Oct '21

26 Oct '21

Please route to appropriate staff The October Quarterly Billing has been posted: https://support.swanlibraries.net/news/2021-10/88381 Please wait until you receive your statement before making payments or requesting a credit. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Planned eResource Central Maintenance/Downtime on Oct. 26th at 11 p.m.
by SWAN Communications 25 Oct '21

25 Oct '21

SWAN Member Library Staff: SirsiDynix will be performing planned maintenance of the eResource Central server on Tuesday, October 26th at 11:00 p.m., which will require downtime of eRC services throughout the process. The maintenance is expected to take no longer than one hour. During that time, the resources listed below will be unavailable via Enterprise and the SWAN BLUEcloud Mobile app. This issue does not affect the Aspen catalog. Additionally, Enterprise and the mobile app will remain UP and operational for all other services. Affected eRC services via Enterprise/Mobile App: * Hoopla * OverDrive * Axis 360 * Cloud Library Unless complications arise, no further communication will be issued for this outage. We'll add any updates to the news post<https://support.swanlibraries.net/news/2021-10/88382> on the SWAN support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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