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Kanopy Group Discount Information Session

by SWAN Communications

Good afternoon member libraries, Are you interested in purchasing the Kanopy streaming service<https://www.kanopy.com/> for your patrons? SWAN is working with Kanopy to offer a group discount for SWAN libraries. Please join Paula Roman, Senior Account Executive, for an overview of Kanopy's streaming video patron interface and a live Q&A session. This session will not be recorded. If you are interested, please register and plan to attend the live webinar. Register through L2 and Zoom<https://librarylearning.org/event/2021-07-21/kanopy-demonstration-swan-memb…> For questions, email help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 6 months

Cataloging Graphic Novels

by SWAN Communications

4 years, 6 months

*Correction* EBSCO URLs

by SWAN Communications

Please reference the EBSCO Subscription URLs 2021/2022<https://support.swanlibraries.net/news/2021-07/86846> news post for the noted attachment. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Thursday, July 1, 2021 9:10 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] EBSCO URLs Good morning, Today is the start of the second year of the EBSCO group subscription. If you made changes to your subscriptions, you'll want to update the URLs on your website. The attached sheet contains the links for every library. Scroll across the bottom to find yours. If you have any questions about the subscription, the links, or anything else, please send a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks so much.

4 years, 7 months

EBSCO URLs

by SWAN Communications

Good morning, Today is the start of the second year of the EBSCO group subscription. If you made changes to your subscriptions, you'll want to update the URLs on your website. The attached sheet contains the links for every library. Scroll across the bottom to find yours. If you have any questions about the subscription, the links, or anything else, please send a help ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thanks so much.

4 years, 7 months

Record Index Errors due to Overnight Maintenance Issues 6/29/2021

by SWAN Communications

SWAN Member Libraries & Cataloging Staff: Please be aware, last night we countered another abnormal ADUText report, which handles our daily record maintenance and processing. This previously occurred last Wednesday, 6/23/2021. We may encounter record issues throughout the day until SirsiDynix is able to repair the affected records. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of "heading keys need to be indexed" errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. You also may not be able to search certain records via WorkFlows. A workaround for the record searching issue is posted in the Known Issue<https://support.swanlibraries.net/node/86815>. We've escalated this issue to SirsiDynix Support. If you come across affected records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. We'll post additional updates to the Known Issue<https://support.swanlibraries.net/node/86815> as new information becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 7 months

**RESOLVED** - Indexing errors due to abnormal overnight processing

by SWAN Communications

SWAN Member Library Staff: It appears that the indexing issues that have been persistent throughout the week are now resolved. Our overnight maintenance reports concluded successfully, and the example records that were previously returning errors are now fully searchable. If any search errors occur today, please open a support ticket with examples so we can follow up ASAP. For more information, please refer to the known issue<https://support.swanlibraries.net/node/86732> posted on our support site. Thank you for your continued patience this week! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Ian Nosek Sent: Wednesday, June 23, 2021 7:43 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] 6/23/211 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: One of our overnight reports that handles our record indexing terminated abnormally. Please be advised that you may encounter record errors or "Heading keys need to be indexed" messages on records that were added/deleted/updated in the past day. We have reached out to SirsiDynix and they are currently investigating. Please refer to the known issue posted on our support site<https://support.swanlibraries.net/node/86732> for more details and updates. Ian Nosek System Administrator, Information Technology & Systems Support ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

Indexing Error Update: A Workaround

by SWAN Communications

We are still working closely with SirsiDynix to investigate the indexing errors that are preventing retrieval of certain bibliographic records. Meanwhile, we have come up with a workaround that may help you access some of the affected records. Please see the Known Issue page for further details: Known Issue: Indexing errors due to abnormal overnight processing<https://support.swanlibraries.net/node/86732> Thank you for your patience as we continue to work on this. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

*Update* SWANcom Email Server Migration on 6/23 - Your Action Needed

by SWAN Communications

If you're seeing this message, you've successfully received a SWANcom from the new server! The migration is now complete. You can update your subscription settings and view the message archive via SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, June 23, 2021 8:08 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] SWANcom Email Server Migration on 6/23 - Your Action Needed SWAN Member Libraries & Information Technology Staff: This evening, SWAN is migrating the SWANcom mail service to a new server. This migration will only disrupt the SWANcom service for a brief period as the server is migrated. No other SWAN services will be impacted. ACTION NEEDED: If you have not already, please whitelist the @list.swanlibraries.net domain and/or swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> in your email client. This will ensure emails from the new server are not routed to spam/junk folders. If you're using Microsoft Outlook, you can do this by right-clicking any SWANcom email message (including this one) and selecting Junk > Never Block Sender's Domain. If you have any questions or suspect you are not receiving SWANcoms following the migration, please let us know by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Further updates on the migration can be tracked via the support news post<https://support.swanlibraries.net/news/2021-06/86735>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 7 months

Test 2

by SWAN Communications

Test - please disregard Steven Schlewitt Information Technology & Systems Support Manager steven(a)swanlibraries.net<mailto:steven@swanlibraries.net> * 630-326-5993 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 7 months

Test email

by For SWAN communication

4 years, 7 months

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