SWANcom

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2952 discussions

*Resolved* Intermittent Web Services Outages on 1/22

by Steven Schlewitt

We believe the issue was caused by a recent change to the EBSCO Novelist service. After disabling the service, the outages and excess load on the Symphony server subsided. We will be leaving the EBSCO Novelist service disabled throughout the weekend to maintain server stability and follow-up with EBSCO to troubleshoot further on Monday. We've created a new Known Issue<https://support.swanlibraries.net/node/84820> to track the outage of EBSCO Novelist. Thank you for your patience as we worked through the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: Steven Schlewitt Sent: Friday, January 22, 2021 2:29 PM To: swancom(a)list.swanlibraries.net Subject: Intermittent Web Services Outages on 1/22 SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

Intermittent Web Services Outages on 1/22

by Steven Schlewitt

SWAN Member Library Staff: Beginning at 1:45 this afternoon, we've experienced several brief, intermittent outages of Symphony Web Services. We're currently investigating the issue and will provide more information via the Known Issue<https://support.swanlibraries.net/node/84819> as it becomes available. In the meantime, if you are unable to login to or use any of the services listed below, please wait a few minutes and try again. The following services are impacted during these outages: * Enterprise & Aspen catalog My Account * Enterprise & Aspen catalog hold placement * Enterprise & Aspen catalog item availability * Transit/Delivery Label tool * Online Patron Registration tool * BLUEcloud Mobile * BLUEcloud Mobile Staff * BLUEcloud Circulation/Cataloging/Acquisitions * OpenAthens authentication SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

Quarterly Billing is now available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The January, 2021 (2020, Q4) Quarterly Billing is complete and the invoices and checks will be mailed shortly. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/012021%20January%202021%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Please wait until you receive your statement before making a payment. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

4 years, 3 months

Planned Enterprise Server Maintenance/Downtime on Wed, Jan 27 2021 at 3:00 am

by webmaster＠swanlibraries.net

4 years, 3 months

*Resolved* SWAN Phone Notice Dialer (SVA) Outage on 1/14 & 1/15

by Steven Schlewitt

SWAN's Phone Notice Dialer service has been restored and is currently calling patrons regarding today's holds and overdue materials. If you encounter any further issues with the service, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you for your patience as we worked through this issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Friday, January 15, 2021 4:51 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] UPDATE: SWAN Phone Notice Dialer (SVA) Outage on 1/14 We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the Known Issue<https://support.swanlibraries.net/node/84695> for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Steven Schlewitt Sent: Thursday, January 14, 2021 5:45 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14 Importance: High SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

UPDATE: SWAN Phone Notice Dialer (SVA) Outage on 1/14

by Vickie Totton

We are still experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. Please review the Known Issue<https://support.swanlibraries.net/node/84695> for more information on how your PHONE-preference patrons can be contacted until the outage has been resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, January 14, 2021 5:45 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SWAN Phone Notice Dialer (SVA) Outage on 1/14 Importance: High SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

SWAN Phone Notice Dialer (SVA) Outage on 1/14

by Steven Schlewitt

SWAN Member Library Staff: We're currently experiencing an outage of the SWAN Phone Notice Dialer (SVA) server. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/84695>, and we'll continue to update the post as more information becomes available. This outage may have delayed patron phone notices in-queue. Any of those queued notices are expected to resume once the outage has been resolved. If you have any questions or concerns about the outage, please email us at help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 3 months

SWAN Committee of the Whole Meeting - EBSCO Year-2 meeting recording now available

by Aaron Skog

SWAN Library Directors & Administrators- The recording for this morning's membership meeting is now available for viewing, along with the questions from session attendees. https://support.swanlibraries.net/meeting/84220 The vote on the year-2 renewal is not quite ready yet, but we will make sure to alert everyone as to the next steps via SWANcom and the SWAN e-newsletter. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

February 9th Committee of the Whole Budget Meeting - Please Register

by Aaron Skog

SWAN Directors & Administrators- There will be a membership meeting on the budget and membership fees for fiscal year 2022 which starts July 1, 2021. This Tuesday, February 9th meeting will be held online from 10 - 12 noon and will include a presentation of the draft budget for approval at the March 4th SWAN Quarterly meeting. Please register for SWAN Committee of the Whole - SWAN Budget Meeting on Feb 9, 2021 10:00 AM CST at: https://attendee.gotowebinar.com/register/5535146455203225101 After registering, you will receive a confirmation email containing information about joining the webinar. We will have the meeting agenda and budget packet posted the week prior. Regards, Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 3 months

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