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National Change of Address (NCOA - December 2021 data)
by SWAN Communications 05 Jan '22

05 Jan '22

We have started the process to update records from the National Change of Address data received in December 2021. Please see our news post on the National Change of Address (NCOA) December 2021<https://support.swanlibraries.net/news/2022-01/90164> for details on this process. We will update the membership when this work is completed. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Reminder: Do not override hold blocks
by SWAN Communications 04 Jan '22

04 Jan '22

Some libraries may need to temporarily adjust their hold policies to manage current conditions. Please remember to follow standard procedures when placing holds. Do not override any hold blocks as this will cause hold queue disruption. As libraries are facing challenges with staffing and potential closures, it is important to adhere to hold policies. Documentation on placing holds is available on the support site at https://support.swanlibraries.net/documentation/64692. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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PayPal & Aspen Fines Payment Information Session
by SWAN Communications 04 Jan '22

04 Jan '22

Good afternoon member libraries, Please register for our upcoming session on PayPal and Aspen Fines Payment. SWAN staff will share the configuration options available for your library and next steps to set up your Aspen catalog and PayPal account for online fines payment. Register on L2: https://librarylearning.org/event/2022-01-19/paypal-aspen-fines-payment-inf… If you have any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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OverDrive Checkout Changes in Aspen
by SWAN Communications 04 Jan '22

04 Jan '22

Good morning members, Aspen and Overdrive changed the checkout process in My Account. Patrons are now redirected to an OverDrive fulfillment screen to select a downloadable format or to read online. Please see the support site for more information: https://support.swanlibraries.net/news/2022-01/90151 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Reminder! Aspen Cohort 2 Kickoff - Jan 10
by SWAN Communications 03 Jan '22

03 Jan '22

Good afternoon member libraries, As a reminder, the Aspen Cohort 2 kickoff meeting is Monday, January 10th at 10 a.m. We strongly encourage someone from your library to attend so you will be prepared for the Aspen rollout and retirement of the Enterprise catalog. This meeting will be held over Zoom, and if you are a Cohort 1 library you do not need to attend. We will cover everything you need to know and do for your library's new catalog rollout. The agenda is available on the SWAN support site: https://support.swanlibraries.net/sites/default/files/meeting/22_01_10/8773… Please register on L2: https://librarylearning.org/event/2022-01-10/swan-aspen-kickoff-meeting See you there! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Ancestry Library Edition Remote Access Ends 12/31/2021
by SWAN Communications 29 Dec '21

29 Dec '21

ProQuest will end the temporary remote access for Ancestry Library Edition on December 31, 2021. The new access link for your library is http://ancestrylibrary.proquest.com/. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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*Resolved* Overnight Processing Still Running
by SWAN Communications 27 Dec '21

27 Dec '21

SWAN Member Libraries: The steps put in place on Thursday have resolved the overnight processing issue, all processes over the weekend ran normally. We appreciate your patience during the investigation process, we know it was quite frustrating for everyone. If you encounter locked records, open a ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Thursday, December 23, 2021 1:43 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Overnight Processing Still Running SWAN Member Libraries: The overnight processing has concluded with the exception of overdue notices. The report schedule is still behind, please refrain from scheduling any unnecessary reports to allow the queue to get caught up. Circulation: Continue work as usual Acquisitions and Cataloging: You may resume work. Avoid scheduling new reports Continue to report any issues by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Thursday, December 23, 2021 10:55 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Re: *Update* Overnight Processing Still Running SWAN Member Libraries: SirsiDynix has identified some problematic files from the overnight processing. They have moved the files out of the processing and restarted the process. While this will delay the reports for the day, we have decided it is best to resolve the issue before the holiday. Continue to follow the guidelines outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Thursday, December 23, 2021 9:49 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Update* Overnight Processing Still Running SWAN Member Libraries: We are continuing to work with SirsiDynix on the long running nightly processing. You may work as outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>. We will continue to update the issue as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, December 22, 2021 4:16 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Update* Overnight Processing Still Running SWAN Member Libraries: The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record. We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, December 22, 2021 10:23 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Overnight Processing Still Running SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* Overnight Processing Still Running
by SWAN Communications 23 Dec '21

23 Dec '21

SWAN Member Libraries: We are continuing to work with SirsiDynix on the long running nightly processing. You may work as outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>. We will continue to update the issue as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, December 22, 2021 4:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Overnight Processing Still Running SWAN Member Libraries: The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record. We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, December 22, 2021 10:23 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Overnight Processing Still Running SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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*Update* Overnight Processing Still Running
by SWAN Communications 22 Dec '21

22 Dec '21

SWAN Member Libraries: The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record. We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, December 22, 2021 10:23 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Overnight Processing Still Running SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Overnight Processing Still Running
by SWAN Communications 22 Dec '21

22 Dec '21

SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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