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Removal of Bills 10+ years inactive and less than $100 in total - begins August 17

by SWAN Communications

Please see our News Post: Removal of Bills 10+ Years Old (less than $100 in total)<https://support.swanlibraries.net/news/2021-08/87313> for an update on our next steps in patron record management. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 4 months

by SWAN Communications

SWAN Member Libraries, Are you aware of how people with disabilities use the library catalog and library web apps? Please join SWAN and Deque<https://www.deque.com/> on September 21st via Zoom to learn about web accessibility. In this one-hour webinar, you will learn how web accessibility is defined, what inclusive design looks like, and how to ask vendors about the accessibility of the products you purchase for your library collections. The webinar is open to everyone, and we especially encourage anyone who is an administrator to the Aspen catalog, designing a library website, or making purchasing decisions for your electronic resources to join. Register on L2 for Web Accessibility Fundamentals for Libraries<https://librarylearning.org/event/2021-09-21/web-accessibility-fundamentals…> Deque will send a Zoom link for access closer to the webinar date. This webinar will not be recorded so please plan to attend in person. This webinar was funded by the RAILS Equity, Diversity, and Inclusion Grant. Please check out the support page dedicated to Accessibility for the Catalog and Databases<https://support.swanlibraries.net/documentation/66941> for more info about SWAN and web accessibility. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

BlueCloud Analytics log in issue

by SWAN Communications

Users are unable to log in to BlueCloud Analytics. Please see the known issue<https://support.swanlibraries.net/issue/87311> on our support site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

Deadline for SWAN Kanopy Discount Offer - Friday, August 6th

by SWAN Communications

Good morning, The deadline to sign up for the SWAN Kanopy Discount Offer is this Friday, August 6th. Details and the form to sign up are on the support site. https://support.swanlibraries.net/news/2021-07/87199 If you have questions, please contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

Reminder: Sign up for Aspen go-live and training

by SWAN Communications

Good afternoon member libraries, If you have not already, please indicate your preference for your Aspen go-live dates and training. SWAN is offering two cohorts: Cohort 1 will a go live in October 2021 and Cohort 2 will go live in March 2022. More information and a link to the cohort sign-up form are on the SWAN support site: https://support.swanlibraries.net/news/2021-07/86830 Registration is now available on L2 for the August 30th kickoff meeting (online through Zoom). If your library plans to participate in Cohort 1, your Aspen contact(s) should register to attend: https://librarylearning.org/event/2021-08-30/swan-aspen-kickoff-meeting SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 4 months

Aspen upgrade tonight 8/2/2021

by SWAN Communications

4 years, 4 months

*Concluded Successfully* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2021-06/86416> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Wednesday, July 28, 2021 5:53 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Update* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM We've completed the server upgrade, but regularly scheduled overnight maintenance reports are still running, so the server will remain offline for at least two more hours until they complete. For the latest updates and info, please check the news post<https://support.swanlibraries.net/news/2021-06/86416>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, July 27, 2021 4:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

*Update* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

We've completed the server upgrade, but regularly scheduled overnight maintenance reports are still running, so the server will remain offline for at least two more hours until they complete. For the latest updates and info, please check the news post<https://support.swanlibraries.net/news/2021-06/86416>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, July 27, 2021 4:15 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

*Reminder* Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416> are scheduled to begin tomorrow morning (July 28th) at 1:00AM. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client<https://support.swanlibraries.net/documentation/64760>, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/87026>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Thursday, June 17, 2021 4:56 PM To: swancom(a)list.swanlibraries.net Subject: Symphony 3.7.1 Upgrade & Scheduled Downtime on July 28th 2021 at 1:00AM SWAN Member Libraries & Information Technology Staff: Please see our latest news post regarding the Symphony 3.7.1 upgrade and associated downtime<https://support.swanlibraries.net/news/2021-06/86416>, scheduled for Wednesday, July 28th at 1:00AM. Note that we'll also be holding a GoToMeeting on July 14th<https://librarylearning.org/event/2021-07-14/swan-member-update-symphonywor…> to detail some new features included in the upgrade and review the WorkFlows client update process. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

4 years, 4 months

by SWAN Communications

The Aspen rollout begins August 30th - please sign up by Monday, August 23rd for your preferred training cohort and go-live dates. Sign up form and training schedule are on the SWAN support site: https://support.swanlibraries.net/news/2021-07/86830

4 years, 4 months

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