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Aspen/PayPal Configuration - Form & Session Recording
by SWAN Communications 19 Jan '22

19 Jan '22

Thanks to everyone who attended the PayPal & Aspen Fines Payment Information Session today. As a reminder please complete the configuration form <https://support.swanlibraries.net/training/87817> so we can set up your online fines payment in Aspen. SWAN will start configuring PayPal in Aspen on a rolling basis beginning February 1st. The session recording is also available <https://support.swanlibraries.net/training/90270> for you to review. If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Committee of the Whole meeting - budget, membership fees, & EBSCO year-3 renewal
by SWAN Communications 13 Jan '22

13 Jan '22

Hello Library Directors & Administrators, You are invited to a 10 a.m. meeting on February 1, 2022 to a meeting of the SWAN Board to review a draft of SWAN's upcoming budget, which includes the fiscal year 2023 membership fees. We will also review the EBSCO subscription database year-3 renewal process at the meeting. The agenda and budget packet for that meeting can be found on the following webpage: https://support.swanlibraries.net/meeting/90175 This meeting will be held virtually-there is no need to register in advance. See you a few weeks! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen 22.01 Release & Reminders
by SWAN Communications 12 Jan '22

12 Jan '22

The Aspen 22.01 release is live. You can read more about the release on the SWAN support site: https://support.swanlibraries.net/news/2022-01/90238 And a few reminders on important dates next week: * The PayPal & Aspen Fines Payment Information Session<https://support.swanlibraries.net/training/90153> is Wednesday January 19th - this is for all libraries. * Cohort 2 libraries, the first Aspen Admin training on Themes & Library Settings is Tuesday, January 18th<https://support.swanlibraries.net/training/87738> - be sure to register! If you haven't already, find the link to your Aspen catalog<https://support.swanlibraries.net/documentation/86614> and start getting to know your new catalog. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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*Resolved* BLUEcloud Services Outage 1/11/2022 (Affects BCA, BC Circ, Cat, Acq, CC Payments)
by SWAN Communications 12 Jan '22

12 Jan '22

SirsiDynix was able to resolve issues with the BLUEcloud services late last night. You should be able to access all services and receive your regularly scheduled BLUEcloud Analytics reports this morning. Please let us know if you continue to encounter any errors. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Tuesday, January 11, 2022 2:55 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Services Outage 1/11/2022 (Affects BCA, BC Circ, Cat, Acq, CC Payments) SirsiDynix is currently experiencing issues with BLUEcloud services. This is affecting BLUEcloud Analytics, BLUEcloud Central, BLUEcloud commerce (including credit card payments) and BLUEcloud Mobile. Please refer to the be following known issues for updates: https://support.swanlibraries.net/issue/90237 https://support.swanlibraries.net/issue/90236 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Services Outage 1/11/2022 (Affects BCA, BC Circ, Cat, Acq, CC Payments)
by SWAN Communications 11 Jan '22

11 Jan '22

SirsiDynix is currently experiencing issues with BLUEcloud services. This is affecting BLUEcloud Analytics, BLUEcloud Central, BLUEcloud commerce (including credit card payments) and BLUEcloud Mobile. Please refer to the be following known issues for updates: https://support.swanlibraries.net/issue/90237 https://support.swanlibraries.net/issue/90236 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen Kickoff Recording & Configuration Form (due Jan 31)
by SWAN Communications 10 Jan '22

10 Jan '22

All libraries that are not yet live on Aspen should complete the Aspen Configuration form by January 31st.<https://fs8.formsite.com/SWANServices/baq1tkc80q/index.html> The recording is posted for the Aspen Cohort 2 Kickoff Meeting, which includes details about the form and everything you need to know to prepare for the Aspen rollout and retirement of the Enterprise catalog. Learn more on the SWAN support site: https://support.swanlibraries.net/news/2022-01/90189 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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ILLINET Traffic Survey Questions
by SWAN Communications 10 Jan '22

10 Jan '22

We have received questions regarding the ILLINET Traffic Survey and reporting interlibrary loan numbers as part of your annual reporting. Please note that the ILLINET Traffic Survey is based on a fiscal year starting with July 1. NOTE: the filing deadline for FY21 (July 1, 2020 - June 30, 2021) is March 31, 2022. If you have not completed the FY21 ILLINET Traffic Survey please do so before this deadline. Instructions and data are updated annually and can be found on the SWAN Support Site - ILLINET Traffic Survey<https://support.swanlibraries.net/documentation/66632> page. The ILLINET Traffic Survey for FY22 will be posted sometime in July 2022, after end of FY22. For FY22 ILLINET reporting, we will be adjusting these reports to exclude transits between main and pseudo library locations. Look for an update to this data and instructions in July 2022. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Password Management Best Practices, 1/11/2022 at 11:00AM
by SWAN Communications 06 Jan '22

06 Jan '22

SWAN Member Library Staff: We hope you'll join us next Tuesday (1/11) at 11:00AM via GoToMeeting for Password Management Best Practices<https://librarylearning.org/event/2022-01-11/swan-password-management-best-…>. During this meeting, we'll discuss solutions for maintaining SWAN passwords, the importance of user access management, and how to avoid having your passwords compromised. If you're unable to attend, we plan on recording and sharing the session on the SWAN Support site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Monthly Patron Record Removal - Continue with 10 years inactivity
by SWAN Communications 06 Jan '22

06 Jan '22

As we juggle with an interesting start to 2022 and process the address changes supplied through the National Change of Address (NCOA) process, we are postponing the change to 7 years on inactivity on patron records as qualifying criteria. The monthly report you receive in your BLUEcloud Analytics History Log will reflect those patron records eligible for removal the following month, if no action is taken by the library to update the patrons Last Activity Date (LAD). See our documentation on the Monthly Patron Record Purge<https://support.swanlibraries.net/documentation/87627> as a reminder of how to access these reports. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Library Status Update Form
by SWAN Communications 06 Jan '22

06 Jan '22

SWAN Member Libraries: We'd like to remind you we can assist you if your library needs to close due to staff shortages during the pandemic. Please see the Library Status Update Form<https://support.swanlibraries.net/news/2022-01/90177> news article on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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