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by SWAN Communications

Please see the SWAN support site for a status update on fines payment capabilities in Aspen: https://support.swanlibraries.net/news/2021-10/88152 For any questions or concerns, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

*Reminder* *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

Just a quick reminder for tonight's planned downtime of Web Services. We've now posted banners to Enterprise and Aspen to alert patrons as well. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Steven Schlewitt Sent: Tuesday, September 28, 2021 11:59 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m. SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

4 years, 2 months

Aspen Go-Live Starts October 18th

by SWAN Communications

Get ready! The first cohort of libraries will go live on Aspen starting October 18th. Cohort 1 libraries, see the SWAN support site for more information about what to expect with your go-live and to confirm your go-live dates. https://support.swanlibraries.net/news/2021-10/88139 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

SWAN Circulation Advisory Self-nominations

by SWAN Communications

The Circulation Advisory Group self-nomination form opens today Monday October 4th, 2021. Follow the link to enter your self-nomination. Self-nominations will close on Friday October 15th,2021. Self-nomination form: https://fs8.formsite.com/SWANServices/self-nom-circadv-2021/index.html Please send any questions to Crystal(a)swanlibraries.net<mailto:Crystal@swanlibraries.net> Crystal Vela Consultant, User Experience crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * 630-326-8059 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

4 years, 2 months

*Planned Downtime* Web Services 6.2.1 Upgrade on Wed, Oct. 6th at 2 a.m.

by SWAN Communications

SWAN Member Library Staff: Please see our latest news post<https://support.swanlibraries.net/news/2021-09/88054> for details regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services on October 6th at 2 a.m., but WorkFlows will not be impacted. We'll submit additional updates to the news post as the upgrade progresses. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

4 years, 2 months

Monthly Patron Record Purge - starts October 15th

by SWAN Communications

The monthly process to remove inactive patrons for more than 10 years will begin in October. Please see the News Post Monthly Patron Record Purge - starts October 15th<https://support.swanlibraries.net/news/2021-09/87914> for details and additional documentation<https://support.swanlibraries.net/documentation/87627>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 2 months

Beanstack Pricing

by SWAN Communications

SWAN libraries will receive a 15% discount though September 30th on Beanstack. Thanks to those who joined the demos, see the news post Beanstack Reading Challenge Software & Mobile App (SWAN Discount)<https://support.swanlibraries.net/news/2021-09/87915> for information, pricing, and contact information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 3 months

SWAN Technology Update Meeting on 9/23/2021 at 10AM

by SWAN Communications

SWAN Member Libraries & Information Technology Staff: We hope you'll join us next Thursday for a SWAN Technology Update meeting. This meeting is open to any interested library staff and covers a variety of technology-oriented projects and topics. Please see the posted meeting agenda<https://support.swanlibraries.net/sites/default/files/meeting/21_09_23/8210…> for more details. If you'll be in attendance, don't forget to register via L2<https://librarylearning.org/event/2021-09-23/swan-technology-users>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 3 months

SirsiDynix BLUEcloud Mobile Outage 9/15/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting an outage of the BLUEcloud Mobil App (patron-facing). We will update the Known Issue<https://support.swanlibraries.net/issue/87902> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 3 months

SirsiDynix BLUEcloud Outage on 9/14/2021

by SWAN Communications

SWAN Member Library Staff: SirsiDynix is reporting intermittent outages of their BLUEcloud server host this morning, affecting access to many of SWAN's BLUEcloud products. The following services may be inaccessible while SirsiDynix investigates this issue: * Enterprise and WorkFlows credit card payment services * BLUEcloud Central * BLUEcloud Circulation * BLUEcloud Cataloging * BLUEcloud Acquisitions * BLUEcloud Analytics * Delivery of scheduled BLUEcloud Analytics reports * BLUEcloud Mobile App (patron-facing) * BLUEcloud Mobile Staff (aka BLUEcloud MobileCirc) This outage does not affect access to Enterprise, WorkFlows, or Aspen. We'll update the known issue<https://support.swanlibraries.net/issue/87889> posting with any additional information as it becomes available. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

4 years, 3 months

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