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Baker & Taylor outage -Library & SWAN services impacted
by SWAN Communications 22 Nov '22

22 Nov '22

Libraries using Baker & Taylor services are experiencing an outage that appears to be similar to the one in August. We have a news post about this issue, and we will update the Known Issues on SWAN Support. This outage impacts Axis360, TitleSource, EDI ordering, as well as their entire support infrastructure. News post detailing the impacted services: https://support.swanlibraries.net/news/2022-11/92888 Known Issues where ongoing updates will be posted for libraries: https://support.swanlibraries.net/issue/92863 We will send out a SWANcom once the Baker & Taylor services have been reinstated. There is no announcement yet from Baker & Taylor about restoration of their services. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Possible indexing issues due to abnormal report processing
by SWAN Communications 17 Nov '22

17 Nov '22

SWAN Member Library Staff: Please be aware, last night's ADUText report, which handles our daily record maintenance and processing, terminated abnormally. You may encounter record issues throughout the day until the next successful run of the ADUText report. We've reached out to SirsiDynix with hopes to mitigate some of the record issues as soon as possible. If you come across errors with specific records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we'll forward them to SirsiDynix for further investigation and temporary correction. The known issue<https://support.swanlibraries.net/issue/92679> on our support site has been reopened and will be updated as new information becomes available. Thank you for your patience. Ian Nosek Information Technology & Systems Support Manager ian(a)swanlibraries.net<mailto:ian@swanlibraries.net> * 630-326-5886 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Aspen 22.11 release is live
by SWAN Communications 16 Nov '22

16 Nov '22

Good morning member libraries, The Aspen 22.11 release is live. This release includes export to Excel improvements for lists, search results, and purchase suggestions. Read our news post<https://support.swanlibraries.net/news/2022-11/92613> for more information. Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Kanopy PLUS End-of-Year Sale
by SWAN Communications 15 Nov '22

15 Nov '22

Good afternoon member libraries, There is an end-of-year sale for Kanopy PLUS subscriptions. This is for both current and new subscribers. Please see the news post, Kanopy PLUS End-of-Year Sale<https://support.swanlibraries.net/news/2022-11/92646>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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All Clear: Aspen browse categories
by SWAN Communications 09 Nov '22

09 Nov '22

Good afternoon member libraries, The issues with browse categories has been resolved. You may resume updating browse categories in Aspen. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Do not update browse categories in Aspen
by SWAN Communications 09 Nov '22

09 Nov '22

Good afternoon member libraries, We are having an issue with browse category permissions. Please avoid making any updates to your browse categories at this time, as any changes you make may be lost. We'll send an all clear when the issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Book Club Users Group Meeting 11/9/2022
by SWAN Communications 04 Nov '22

04 Nov '22

Please join us Wednesday, November 9th for the last meeting<https://support.swanlibraries.net/meeting/88625> of 2022 to discuss all things Book Club. A list of agenda topics is posted<https://forums.swanlibraries.net/t/book-clubs-users-meetings/644/5?u=swan-h…> on the forums but there's room for more. Drop in to listen or share as we gauge interest and explore the future of this group for 2023. Registrants will receive a link to the recorded meeting for those unable to attend the live event. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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End of Year Clean-up: Fiscal Year & NCOA Prep
by SWAN Communications 04 Nov '22

04 Nov '22

As we approach the end of 2022, we will be working on removal of fiscal year 2020 in Symphony Acquisitions<https://support.swanlibraries.net/news/2022-10/92177>. We are also preparing our annual National Change of Address run and will be working on clean-up of records identified in previous NCOA runs and inactive since before 1/1/2020. See the news post for a final review of these patrons<https://support.swanlibraries.net/news/2022-11/92217>. Maintenance is scheduled for November 17, 2022 for both of these activities. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Unable to Log Into BLUEcloud Analytics (11/2/2022)
by SWAN Communications 02 Nov '22

02 Nov '22

Please refer to our Known Issue regarding library staff not being able to log into BLUEcloud Analytics today: https://support.swanlibraries.net/issue/92215 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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OTRS Ticketing System Not Accessible - Urgent matters call 844-SWANLIB
by SWAN Communications 28 Oct '22

28 Oct '22

SWAN Member Libraries, SWAN staff are not currently able to access newly created tickets or library staff replies to existing tickets. We will reply to any new tickets and replies already sent as soon as we are able to access them. If you have an urgent matter that needs our immediate attention please call us at 844-SWANLIB (844-792-6542) We will update the Known Issue<https://support.swanlibraries.net/issue/92127> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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