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EBSCO Subscription URLs 2022/2023

by SWAN Communications

Good morning member libraries, We have received early access to the new URLs for year 3 of the SWAN EBSCO group subscription. If you made changes to your subscriptions, update the URLs on your website by July 1st. Please see our news post for more information and database links: https://support.swanlibraries.net/news/2022-06/91214 Contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

Oak Brook Public Library computer network offline, but library remains open

by SWAN Communications

Hello everyone, The Village of Oak Brook has issued a statement that its computer network was taken offline after being a target of a cybersecurity attack<http://www.oak-brook-il.gov/CivicAlerts.aspx?AID=633>. The Village as a precaution has disabled the library's network and computers. SWAN is assisting the library with an offer to utilize some equipment at our headquarters to be used by Oak Brook Public Library employees at our offices for the purposes of checking out material the library has been manually tracking, and processing delivery bins received. SWAN and its computer network was not impacted by the cyber-attack. The library does not know when the Village will resolve the issue as it pertains to the library, but we wanted to alert SWAN libraries as to the situation. SWAN is happy to serve as a communication relay to the library at the moment, but the library can be contacted directly at 630-368-7706 if you would like to reach Jacob Post, Library Manager. We have created a news post about this situation, and if there are significant updates, we will note those on the web post link that follows: https://support.swanlibraries.net/news/2022-06/91203 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 7 months

Niche Academy Demo - Wed, June 22 11-11:30

by SWAN Communications

This is a reminder that Niche Academy will be providing SWAN libraries with a demo of their learning content and platform on Wednesday, June 22nd from 11-11:30. Register on L2<https://librarylearning.org/event/2022-06-22/swan-libraries-niche-academy-d…> and see the SWAN News Post<https://support.swanlibraries.net/news/2022-06/91143> which highlights our SWAN libraries currently providing Niche Academy to patrons and staff. Featured embedded links are also referenced for our SWAN libraries to illustrate how this resource can be incorporated into your reference and research resources. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

BLUEcloud Central Maintenance-June 16 2022-CONCLUDED

by SWAN Communications

Hello Member Libraries, The scheduled maintenance SirsiDynix planned today has concluded. All disrupted services have resumed, and SWAN has resumed SMS message notices. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Thursday, June 16, 2022 9:07 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Reminder-BLUEcloud Central Maintenance-June 16 2022 Hello Member Libraries, This is a reminder that SirsiDynix has planned maintenance for BLUEcloud Central that is taking place today beginning at 9 a.m. and should conclude around noon. We will send out another SWANcom when the services are back up. For a list of services that will be disrupted, please see the Known Issue.<https://support.swanlibraries.net/issue/91185> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 7 months

Reminder-BLUEcloud Central Maintenance-June 16 2022

by SWAN Communications

Hello Member Libraries, This is a reminder that SirsiDynix has planned maintenance for BLUEcloud Central that is taking place today beginning at 9 a.m. and should conclude around noon. We will send out another SWANcom when the services are back up. For a list of services that will be disrupted, please see the Known Issue.<https://support.swanlibraries.net/issue/91185> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years, 7 months

Baker & Taylor EDI FTP Site Unavailable

by SWAN Communications

To all SWAN Library Acquisitions Staff: Baker & Taylor made some changes to their EDIFACT ftp site yesterday, this is now causing our EDI File Retrieval and EDI File Transmission reports to fail when attempting to retrieve or send files. We have reported this issue to Baker & Taylor and they are working on a fix. Please refrain from running any EDI File Retrieval or EDI File Transmission reports until further notice. We will update our Known Issue<https://support.swanlibraries.net/issue/91180> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 7 months

BLUEcloud Central Maintenance - June 16, 2022

by SWAN Communications

Good morning member libraries, Sirsi Dynix has a planned maintenance for BLUEcloud Central products on June 16, 2022, from approximately 9 a.m. until Noon. You can read more about the release in our news post: https://support.swanlibraries.net/news/2022-06/91161 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>

3 years, 7 months

Comics Plus deadline June 15th

by SWAN Communications

Hello, The deadline for signing up for Comics Plus is next week, June 15th. You can find all the information about Comics Plus, including pricing, on the SWAN support site<https://support.swanlibraries.net/documentation/90261>. If you are interested, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

Resolved: Holds and formats unavailable in Aspen

by SWAN Communications

Good morning member libraries, The Aspen indexing has concluded following the 22.06 release. You and your patrons will be able to place holds and view item location and status information. Thank you for your patience yesterday! We know it was a challenging day. You can read more about the release in our news post: https://support.swanlibraries.net/news/2022-06/91127 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

Known Issue: Holds and formats unavailable in Aspen

by SWAN Communications

Following last night's Aspen release, holds and formats for some grouped works in the catalog are unavailable. We are tracking this in a known issue and are working with Aspen developers to resolve as quickly as possible. See the known issue for more information: https://support.swanlibraries.net/issue/91151 And our news post on the release: https://support.swanlibraries.net/news/2022-06/91147 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 8 months

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