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EBSCO 2022 Statistics
by SWAN Communications 12 Jan '23

12 Jan '23

Good afternoon, EBSCO has identified and fixed a series of defects that caused an issue with database usage counts. Please see the news post, EBSCO 2022 Statistics<https://support.swanlibraries.net/news/2023-01/94040>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Commerce Is Not Available
by SWAN Communications 11 Jan '23

11 Jan '23

SWAN Member Libraries, Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue. PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved. We will update the BLUEcloud Commerce Is Not Available<https://support.swanlibraries.net/issue/94039> known issue on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen Server Migration 1/15-1/16
by SWAN Communications 10 Jan '23

10 Jan '23

Good afternoon member libraries, Our Aspen catalog is migrating to a new server, and some catalog features will be unavailable from 7 p.m. Sunday, 1/15 until the migration is complete Monday, 1/15. Please view our news post for complete details: https://support.swanlibraries.net/news/2023-01/94031 For any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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National Change of Address Update Complete
by SWAN Communications 06 Jan '23

06 Jan '23

National Change of Address (NCOA) processing for 2022 is complete. All user profiles are updated, and regular Last Activity Date functionality will resume tomorrow. Please see this news post for more information, including documentation and reports to assist with our recommended follow-up tasks: National Change of Address (NCOA) 2022 Update Complete<https://support.swanlibraries.net/news/2023-01/94034>. Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Sue Stupar - sad news from SWAN
by SWAN Communications 04 Jan '23

04 Jan '23

Hello SWAN library colleagues- I am saddened to share this news with you. Our colleague Sue Stupar passed away today. Sue has worked at SWAN for 28 years working diligently to improve and enhance our shared bibliographic data. I know many of you know Sue and share our grief. She was dedicated to our libraries, her colleagues, and all of you. I will share details on a memorial service as soon as they are provided to me by Sue's family. Sadly, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Resolved: BLUEcloud Mobile app is up
by SWAN Communications 04 Jan '23

04 Jan '23

Good morning member libraries, SirsiDynix has reported that the database issues they encountered yesterday are resolved, and the BLUEcloud Mobile app is working. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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BLUEcloud Mobile app is down
by SWAN Communications 03 Jan '23

03 Jan '23

Good afternoon member libraries, The BLUEcloud Mobile app is currently down. SirsiDynix is working on a resolution to this issue. We are tracking updates on the support site: https://support.swanlibraries.net/issue/94029 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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National Change of Address (NCOA) processing to begin this week
by SWAN Communications 28 Dec '22

28 Dec '22

Preparations for National Change of Address processing will begin on Friday, December 30th and continue through the first week in January. During this processing window please be aware that address changes may be overridden for those patrons flagged by NCOA (approximately 38,000). While the NCOA process is underway, patron address changes will not update Last Activity Date. Upon completion, this address change setting will be set to once again update a patron's Last Activity Date with any address change. The following processing will begin on January 3, 2023. * Approximately 38,000 records will be updated with new addresses * The previous address will be saved in a patron note with "SWAN - NCOA 2022" * No patron status will change, so the ability to place holds and check out items is not impacted * Geocode data will be updated for all patrons active since the last NCOA processing SWAN will provide updates as this work progresses. For more detailed information, refer to this news post: National Change of Address (NCOA) - December 2022 Update<https://support.swanlibraries.net/news/2022-12/93956> Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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VPN Tunnel Issues Affecting WorkFlows and SIP2 Connectivity
by SWAN Communications 27 Dec '22

27 Dec '22

SWAN Member Libraries, We have been experiencing VPN tunnel issues today that are affecting WorkFlows and SIP2 connections. We will update the Known Issue<https://support.swanlibraries.net/issue/93414> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Weather Closings
by SWAN Communications 21 Dec '22

21 Dec '22

See our news post on Inclement Weather Closures<https://support.swanlibraries.net/news/2022-12/93482> in preparation for possible closures. Libraries can update System Message page banners in the Aspen Catalog<https://support.swanlibraries.net/documentation/85273>. SWAN does not need to be notified of temporary weather closures. You can view and report library closings on the RAILS website<https://www.railslibraries.info/membership/library-closings?date%5Bvalue%5D…>. If you need any special assistance, please submit a help ticket. Happy holidays and shoveling! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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