SWANcom

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3047 discussions

by SWAN Communications

Good afternoon member libraries, The issues with browse categories has been resolved. You may resume updating browse categories in Aspen. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

Do not update browse categories in Aspen

by SWAN Communications

Good afternoon member libraries, We are having an issue with browse category permissions. Please avoid making any updates to your browse categories at this time, as any changes you make may be lost. We'll send an all clear when the issue is resolved. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

Book Club Users Group Meeting 11/9/2022

by SWAN Communications

Please join us Wednesday, November 9th for the last meeting<https://support.swanlibraries.net/meeting/88625> of 2022 to discuss all things Book Club. A list of agenda topics is posted<https://forums.swanlibraries.net/t/book-clubs-users-meetings/644/5?u=swan-h…> on the forums but there's room for more. Drop in to listen or share as we gauge interest and explore the future of this group for 2023. Registrants will receive a link to the recorded meeting for those unable to attend the live event. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

End of Year Clean-up: Fiscal Year & NCOA Prep

by SWAN Communications

As we approach the end of 2022, we will be working on removal of fiscal year 2020 in Symphony Acquisitions<https://support.swanlibraries.net/news/2022-10/92177>. We are also preparing our annual National Change of Address run and will be working on clean-up of records identified in previous NCOA runs and inactive since before 1/1/2020. See the news post for a final review of these patrons<https://support.swanlibraries.net/news/2022-11/92217>. Maintenance is scheduled for November 17, 2022 for both of these activities. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

Unable to Log Into BLUEcloud Analytics (11/2/2022)

by SWAN Communications

Please refer to our Known Issue regarding library staff not being able to log into BLUEcloud Analytics today: https://support.swanlibraries.net/issue/92215 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

OTRS Ticketing System Not Accessible - Urgent matters call 844-SWANLIB

by SWAN Communications

SWAN Member Libraries, SWAN staff are not currently able to access newly created tickets or library staff replies to existing tickets. We will reply to any new tickets and replies already sent as soon as we are able to access them. If you have an urgent matter that needs our immediate attention please call us at 844-SWANLIB (844-792-6542) We will update the Known Issue<https://support.swanlibraries.net/issue/92127> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

Known Issue - Indexing Issues While Searching in WorkFlows

by SWAN Communications

SWAN Member Libraries, We have received reports of titles not appearing and Heading Keys error messages while searching for titles recently added or updated in WorkFlows. We are working with SirsiDynix to identify and resolve the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/92063> as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

Issue With Phone Hold Pickup Notices 10/19/2022

by SWAN Communications

Unique experienced an issue with phone pickup notices today (10/19/2022) that has been resolved. Please see our Known Issue for details: https://support.swanlibraries.net/issue/91988 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

Aspen 22.10 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.10 release is live. This release includes additional formats and theme enhancements. Read our news post<https://support.swanlibraries.net/news/2022-10/91951> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

October, 2022 Quarterly Billing is available

by SWAN Communications

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2022-10/91969> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years, 5 months

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