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Some MessageBee Email Notifications Sent to Patrons Early
by SWAN Communications 26 Apr '23

26 Apr '23

We have encountered an issue with our MessageBee SMS rollout that is causing certain patrons to get some email notices via the MessageBee platform earlier than expected. This is an unfortunate byproduct of the logic that governs our notification reports. We have posted more information on our support site: Some MessageBee Email Notifications Sent to Patrons Early<https://support.swanlibraries.net/issue/94202>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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MessageBee Notifications - April 26th SMS Rollout and May Training
by SWAN Communications 24 Apr '23

24 Apr '23

On Wednesday, April 26th, SWAN will migrate SMS notifications to our new MessageBee platform. Notification wording will change, but patrons will continue to receive the same messages they are used to. We also scheduled comprehensive MessageBee platform training and invite all SWAN staff to attend. This training wil familiarize staff with the platform, reporting tools, and e-mail templates. These are scheduled for early May so staff will have time to examine and request changes to e-mail templates before we roll them out in late June. See the following news post for more information: MessageBee Rollout and Training<https://support.swanlibraries.net/news/2023-04/94199> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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EBSCO database selection form now open!
by SWAN Communications 24 Apr '23

24 Apr '23

Good morning member libraries, The selection form for your four optional EBSCO databases is now open to participating SWAN member libraries. Please see the article, EBSCO Database Selection Form<https://support.swanlibraries.net/news/2023-04/94198>, for additional details and access to the form. The form closes end of day, May 12, 2023. Any questions please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen 23.04 release is live
by SWAN Communications 19 Apr '23

19 Apr '23

The Aspen 23.04 release is live. This release includes enhancements to themes, events integration for Communico, and several minor enhancements and bug fixes. Read more on the support site: https://support.swanlibraries.net/news/2023-04/94195 For questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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April, 2023 Quarterly Billing is now available
by SWAN Communications 13 Apr '23

13 Apr '23

The Quarterly RB/ILL Billing has been published. Please visit the news post<https://support.swanlibraries.net/news/2023-04/94194> for full details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Aspen Catalog Security Certificate
by SWAN Communications 12 Apr '23

12 Apr '23

SWAN Member Library Staff: ByWater has acknowledged the security certificate for Aspen is expired; they are in the process of updating it. You will receive a privacy alert when attempting to go to the catalog. You can continue on to Aspen with the following steps: In Chrome: 1. Click on the Advanced link 2. Click on Accept the Risk and Continue In Firefox: 1. Click on Advanced 2. Click on Proceed to xyz(a)swanlibraries.net<mailto:xyz@swanlibraries.net> We will update the Aspen Security Certificate<https://support.swanlibraries.net/issue/94191> Known Issue on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Additional Item Types Blocked From Checkout to Chicago Patrons
by SWAN Communications 06 Apr '23

06 Apr '23

SWAN Member Library Staff, We will be updating the circulation rules that block Chicago patron from checking out items the Chicago Public Library does not circulate. This update will take place on Tuesday, April 25; please see the Additional Item Types Blocked From Checkout to Chicago Patrons<https://support.swanlibraries.net/news/2023-04/94189> news article. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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SWAN Board self-nomination open for interested candidates
by SWAN Communications 05 Apr '23

05 Apr '23

Hello SWAN library directors & administrators, There will be two seats open July 1, 2023 for the SWAN Board and the process to elect representatives begins with individuals self-nominating. Library directors and administrators should use the self-nomination form on the link below to submit your name and written statement of interest. The self-nomination form can be found on the Board Election page. https://support.swanlibraries.net/board-information/85634 The timetable for the election is provided on that webpage as well. The deadline to submit a self-nomination is Friday, April 28th 5 p.m. I have also posted to the SWAN Support site a news post with this information. Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Upcoming Demos - EBSCO and Comics Plus
by SWAN Communications 31 Mar '23

31 Mar '23

Good Morning member libraries, This is a reminder for the upcoming demos and where to register: * EBSCO Resource Options for RAILS Public Library Members * Wednesday, April 5 * 12:00 p.m. - 1:00 p.m. * Register on L2: https://librarylearning.org/event/2023-04-05/ebsco-resource-options-rails-p… * SWAN Comics Plus Demo * Thursday, April 6 * 12:00 p.m. - 1:00 p.m. * Register on L2: https://librarylearning.org/event/2023-04-06/swan-comics-plus-demo Please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net> with any questions! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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Intermittent Aspen Catalog Performance Issues
by SWAN Communications 24 Mar '23

24 Mar '23

SWAN Member Library Staff: Please be aware, we are currently experiencing issues with the Aspen Catalog, resulting in search error messages and page timeouts. We are investigating this issue with Bywater Solutions and will update the Known Issue<https://support.swanlibraries.net/issue/94178> on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

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