SWANcom

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2910 discussions

by SWAN Communications

Some libraries may need to temporarily adjust their hold policies to manage current conditions. Please remember to follow standard procedures when placing holds. Do not override any hold blocks as this will cause hold queue disruption. As libraries are facing challenges with staffing and potential closures, it is important to adhere to hold policies. Documentation on placing holds is available on the support site at https://support.swanlibraries.net/documentation/64692. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

PayPal & Aspen Fines Payment Information Session

by SWAN Communications

Good afternoon member libraries, Please register for our upcoming session on PayPal and Aspen Fines Payment. SWAN staff will share the configuration options available for your library and next steps to set up your Aspen catalog and PayPal account for online fines payment. Register on L2: https://librarylearning.org/event/2022-01-19/paypal-aspen-fines-payment-inf… If you have any questions, contact help(a)swanlibraries.net<mailto:help@swanlibraries.net> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

OverDrive Checkout Changes in Aspen

by SWAN Communications

Good morning members, Aspen and Overdrive changed the checkout process in My Account. Patrons are now redirected to an OverDrive fulfillment screen to select a downloadable format or to read online. Please see the support site for more information: https://support.swanlibraries.net/news/2022-01/90151 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

Reminder! Aspen Cohort 2 Kickoff - Jan 10

by SWAN Communications

Good afternoon member libraries, As a reminder, the Aspen Cohort 2 kickoff meeting is Monday, January 10th at 10 a.m. We strongly encourage someone from your library to attend so you will be prepared for the Aspen rollout and retirement of the Enterprise catalog. This meeting will be held over Zoom, and if you are a Cohort 1 library you do not need to attend. We will cover everything you need to know and do for your library's new catalog rollout. The agenda is available on the SWAN support site: https://support.swanlibraries.net/sites/default/files/meeting/22_01_10/8773… Please register on L2: https://librarylearning.org/event/2022-01-10/swan-aspen-kickoff-meeting See you there! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

Ancestry Library Edition Remote Access Ends 12/31/2021

by SWAN Communications

ProQuest will end the temporary remote access for Ancestry Library Edition on December 31, 2021. The new access link for your library is http://ancestrylibrary.proquest.com/. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 10 months

*Resolved* Overnight Processing Still Running

by SWAN Communications

SWAN Member Libraries: The steps put in place on Thursday have resolved the overnight processing issue, all processes over the weekend ran normally. We appreciate your patience during the investigation process, we know it was quite frustrating for everyone. If you encounter locked records, open a ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Thursday, December 23, 2021 1:43 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Overnight Processing Still Running SWAN Member Libraries: The overnight processing has concluded with the exception of overdue notices. The report schedule is still behind, please refrain from scheduling any unnecessary reports to allow the queue to get caught up. Circulation: Continue work as usual Acquisitions and Cataloging: You may resume work. Avoid scheduling new reports Continue to report any issues by sending an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Thursday, December 23, 2021 10:55 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Re: *Update* Overnight Processing Still Running SWAN Member Libraries: SirsiDynix has identified some problematic files from the overnight processing. They have moved the files out of the processing and restarted the process. While this will delay the reports for the day, we have decided it is best to resolve the issue before the holiday. Continue to follow the guidelines outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Thursday, December 23, 2021 9:49 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Update* Overnight Processing Still Running SWAN Member Libraries: We are continuing to work with SirsiDynix on the long running nightly processing. You may work as outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>. We will continue to update the issue as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, December 22, 2021 4:16 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] *Update* Overnight Processing Still Running SWAN Member Libraries: The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record. We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, December 22, 2021 10:23 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Overnight Processing Still Running SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 10 months

*Update* Overnight Processing Still Running

by SWAN Communications

SWAN Member Libraries: We are continuing to work with SirsiDynix on the long running nightly processing. You may work as outlined in the 7:06 AM update to the Updated Known Issue<https://support.swanlibraries.net/issue/89871>. We will continue to update the issue as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, December 22, 2021 4:16 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] *Update* Overnight Processing Still Running SWAN Member Libraries: The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record. We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, December 22, 2021 10:23 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Overnight Processing Still Running SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 11 months

*Update* Overnight Processing Still Running

by SWAN Communications

SWAN Member Libraries: The overnight processing issue has resulted in multiple locked records. Please see the Updated Known Issue<https://support.swanlibraries.net/issue/89871> for what to do if you experience a locked record. We will be updating the issue as we have more information, you may want to bookmark the page and revisit in the morning before starting your workday. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, December 22, 2021 10:23 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Overnight Processing Still Running SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 11 months

Overnight Processing Still Running

by SWAN Communications

SWAN Member Libraries: Please be aware, we're currently experiencing issues with the overnight processing. Reports are currently running and may result in some indexing errors. For further details on the issue and updates, please refer to the Known Issues posting on our support site: https://support.swanlibraries.net/issue/89871 Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 11 months

Nightly Processing Delay - Please Suspend All Activities Except Checkout/Checkin Until Further Notice

by SWAN Communications

SWAN Member Library Staff, We are experiencing a delay in our nightly processing. Until the long-running overnight processing concludes and SWAN has sent an “all clear” update, please refrain from all WorkFlows activities except Checkout and Checkin. SirsiDynix is currently investigating the reason for these long-running overnight maintenance reports. Throughout the morning, you are likely to encounter errors until these reports have concluded including “Hatwrapper Exception” and “Records in Use.” Additionally, many records may be unsearchable in WorkFlows by name, as this maintenance impacts our record indexing process. Should you encounter records with errors, please make note of the records and submit a ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. It’s likely these errors will clear once the reports conclude, but we’ll double-check to ensure that’s the case later today. We sincerely apologize for the delays in this processing and appreciate your patience as the reports conclude. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

2 years, 11 months

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