Greetings, All!
As some of you have noticed, this week patrons sent to Unique Management for their "Gentle Nudge" process no longer appear with a user status of COLLECTION. Instead, they carry a status of REFERRED, as they have been referred to a third-party vendor for additional contact in an attempt to recover overdue materials or collect outstanding fees.
This is a small change in word choice to preserve patron goodwill and foster a more positive service environment.
Many thanks to our report testers, Acorn Public Library and Indian Prairie Public Library!
If there are any questions about this change or about Unique Management's services, please open a support ticket at help(a)swanlibraries.net
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Good afternoon member libraries,
This is a reminder that the EBSCO database selection form is going to close this Friday, May 12, at the end of the day. If you are interested in changing your four optional EBSCO databases, this is the time to do it! If you need assistance, or have additional questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. If we do not receive a form from your library, your current four optional databases will continue through the 23-24 year.
Please see the article EBSCO Database Selection Form<https://support.swanlibraries.net/news/2023-04/94281> to access the form.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Hello SWAN library directors/administrators-
Today, the electronic ballot has been sent to 100 library director contacts directly. Each login is unique to the individual at the library, with only one designee as voter.
Information about the 2023 SWAN Board election can be found on the Support page:
https://support.swanlibraries.net/board-information/85634
The statements for the four candidates are available on the electronic ballot. If you are unable to access the e-ballot or have not received it, please contact me directly and I will work to resolve the access for you. The email would arrive from myDirectVote (from Survey & Ballot Systems), which is the voting service SWAN is using for the election.
Thanks to everyone participating!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Good news, everyone!
Our new custom DebtCollect report is ready for deployment! This is the report that will write user statuses to REFERRED instead of COLLECTION, softening the language used to describe patron records who have been referred to Unique Management Services (UMS) for their material recovery service. It will be rolled out next week beginning with our two pilot volunteers, Acorn and Indian Prairie Public Libraries. Please be aware, if you are a UMS client, your placement report may be delayed by a day or two while we verify the report's performance in the real world.
The data team at UMS is aware of this project and will be working closely with us to verify accuracy of account selection.
Please open a support ticket if you have any questions or concerns about this project. An update will be posted later next week after we receive confirmation that the statuses are written and the files transmitted as-expected.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Hi everyone,
The SWAN Board election self-nomination process concluded last week Friday and the following names were submitted with interest statements for the two board seats.
Ridgeway Burns, Library Director Itasca Community Library
Jennifer Cottrill, Library Director, Midlothian Public Library
Samantha Johnson, Executive Director, Roselle Public Library
Zach Musil, Library Director, Tinley Park Public Library
The electronic ballot will be sent out next week, along with a SWANcom announcement. Information about the election can be found on the SWAN Support page below:
https://support.swanlibraries.net/board-information/85634
Thanks to all interested in participating on the SWAN Board!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
With our migration of SMS notifications to the MessageBee platform, SMS messaging through Symphony will be disabled today. It will no longer be possible to send manual SMS messages using the Send SMS Message wizard in WorkFlows.
If you have not done so already, please read our news post regarding this migration: MessageBee Rollout and Training<https://support.swanlibraries.net/news/2023-04/94199>. This news post has been updated since initially posted.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
Libraries are reporting they receive a "BLUEcloud Commerce is not available" message after patrons swipe their credit cards at the ProPay swipes at circulation desks. We have opened a case with SirsiDynix to have them investigate this issue. We will update the Known Issue<https://support.swanlibraries.net/issue/94201> on the SWAN Support Site as more information becomes available.
PayPal bill payment on Aspen is not affected by this issue; you can direct patrons there for bill payment until this issue is resolved.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net
<https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>
