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*RESOLVED* SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running

by SWAN Communications

SirsiDynix has restored access to all BLUEcloud services. If you encounter any issues accessing a BLUEcloud module, please submit a help ticket. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Friday, May 27, 2022 9:10 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running BLUEcloud services including BLUEcloud Analytics and core BLUEcloud applications (Acq, Cat, Circ, Mobile App) are down. Please follow the Known Issues post: SirsiDynix BLUEcloud Outage on 5/27/2022<https://support.swanlibraries.net/issue/91095>. WorkFlows and Aspen are up and running for staff and patrons. WorkFlows credit card processing through BLUEcloud services is also down, but credit card payments through Aspen can be accepted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

SirsiDynix BLUEcloud Services down - WorkFlows/Aspen up and running

by SWAN Communications

BLUEcloud services including BLUEcloud Analytics and core BLUEcloud applications (Acq, Cat, Circ, Mobile App) are down. Please follow the Known Issues post: SirsiDynix BLUEcloud Outage on 5/27/2022<https://support.swanlibraries.net/issue/91095>. WorkFlows and Aspen are up and running for staff and patrons. WorkFlows credit card processing through BLUEcloud services is also down, but credit card payments through Aspen can be accepted. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

**RESOLVED** SMS Notices Not Delivered

by SWAN Communications

SWAN Member Library Staff, SirsiDynix notified us they resolved the issue with the Twilio service, the Known Issue<https://support.swanlibraries.net/issue/91032> has been updated on the SWAN Support Site. SMS messages have been resumed following our individual testing at SWAN. Please let us know if you experience any additional issues with SMS messages. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net> Sent: Wednesday, May 18, 2022 10:54 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Re: Manage Hold Shelf Wizard SWAN Member Library Staff, You may now process your Manage Hold Shelf Wizard, please review the SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> Known Issue for processing information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Wednesday, May 18, 2022 9:48 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Manage Hold Shelf Wizard SWAN Library Member Staff, Please hold off on processing any holds that show as expired in your Manage Hold Shelf wizard. We are in the process of updating holds for patrons that receive their notices via SMS text message. We will update the SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> Known Issue on the SWAN Support Site when we have completed the process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

Manage Hold Shelf Wizard

by SWAN Communications

SWAN Library Member Staff, Please hold off on processing any holds that show as expired in your Manage Hold Shelf wizard. We are in the process of updating holds for patrons that receive their notices via SMS text message. We will update the SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> Known Issue on the SWAN Support Site when we have completed the process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

OverDrive IP Changes in October - SWAN is all set

by SWAN Communications

Thank you for forwarding OverDrive notifications to SWAN about their network changes in October. These changes have been made. No action is required by our libraries. See our News Post regarding the OverDrive IP update<https://support.swanlibraries.net/news/2022-05/91037>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

SMS Notice Known Issue

by SWAN Communications

SWAN Member Library Staff, We have suspended all SMS Notice reports due to an issue with wireless carrier blocking. Please see our SMS Notices Not Delivered<https://support.swanlibraries.net/issue/91032> known issue for more information and updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

ILLINET OCLC FY2023 agreement - cover letter misstatement

by SWAN Communications

Hi everyone, There have been some inquiries about a misstatement on the cover letter of the annual FY2023 OCLC agreement from the Illinois State Library. You can disregard the incorrect sentence "[your library] will receive an invoice from PrairieCat that includes the FY2023 ILLINET/OCLC Group Services Membership Fee." Your library will not be invoiced for OCLC membership-it is included in your SWAN membership. Please complete the agreement and return it per the Illinois State Library instructions. I will be updating the SWAN news post with updates if I receive any additional information. https://support.swanlibraries.net/news/2022-05/90998 Regards, Aaron Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 11 months

SWAN Libraries Beanstack Launch & Webinar

by SWAN Communications

Join us for an introduction to the SWAN Libraries Beanstack on Thursday, May 19th from 1-2 P.M. Register on L2<https://librarylearning.org/event/2022-05-19/swan-libraries-track-reading-b…>. We encourage SWAN library staff interested in using the SWAN Beanstack instance, those with dedicated Beanstacks of your own, and those using other reading programs to attend. We hope to build a supportive network of colleagues across libraries and platforms. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

SWAN Board election ballot - email with login credentials sent

by SWAN Communications

Hello library directors & administrators, The SWAN board election ballot was emailed to the individuals designated to vote on behalf of your library. Those emails were sent individually and directly from the Survey & Ballot Systems platform called myDirectVote. If you require any assistance or need to have the login information sent to you directly, please contact me and I can work to resolve the issue with you. The ballot will remain open through Sunday, May 29th end of the day. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

2 years, 11 months

EBSCO Database Selection Form

by SWAN Communications

SWAN Member Libraries: Please use this form<https://fs8.formsite.com/SWANServices/wxhnqaalbd/index.html> to select the four optional databases for your library. The selection form is available until May 27, 2022. Refer to the SWAN EBSCO databases page<https://support.swanlibraries.net/documentation/70949> on the SWAN support site to find the pricing and additional information. If you have any questions or need assistance, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 12 months

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