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3023 discussions

VPN Tunnel Issues Affecting WorkFlows and SIP2 Connectivity

by SWAN Communications

SWAN Member Libraries, We have been experiencing VPN tunnel issues today that are affecting WorkFlows and SIP2 connections. We will update the Known Issue<https://support.swanlibraries.net/issue/93414> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 11 months

Weather Closings

by SWAN Communications

See our news post on Inclement Weather Closures<https://support.swanlibraries.net/news/2022-12/93482> in preparation for possible closures. Libraries can update System Message page banners in the Aspen Catalog<https://support.swanlibraries.net/documentation/85273>. SWAN does not need to be notified of temporary weather closures. You can view and report library closings on the RAILS website<https://www.railslibraries.info/membership/library-closings?date%5Bvalue%5D…>. If you need any special assistance, please submit a help ticket. Happy holidays and shoveling! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

2 years, 12 months

Announcing MessageBee for all SWAN libraries

by SWAN Communications

Hello SWAN Libraries- I wanted to let everyone know officially that the proposal to move forward with MessageBee was approved at the December Quarterly membership meeting. The announcement can be found on the news post below on the SWAN Support site. https://support.swanlibraries.net/news/2022-12/93329 We are excited to get started with the service. Look for your first update at the Fireside Chat on Tuesday, January 31st. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years

Aspen 22.12 release is live

by SWAN Communications

Good morning member libraries, The Aspen 22.12 release is live. This release includes new patron preferred name settings, updates to linked accounts, and changes to volume holds, OverDrive format labels, and facet counts. Read our news post<https://support.swanlibraries.net/news/2022-12/93211> for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years

Spotlight error in Aspen

by SWAN Communications

Good afternoon member libraries, We've received reports of issues with Spotlights, the carousels of book covers you can embed in your website from Aspen. We've reported this issue to Aspen developers and are tracking this in the known issue here: https://support.swanlibraries.net/issue/93346 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years

Sunsetting BLUEcloud Analytics Personal Accounts

by SWAN Communications

SWAN Member Library Staff, SWAN created BLUEcloud Analytics accounts for each member library to help manage subscriptions, reports, and collaboration in your library. We asked library staff using a personal account to add saved reports and subscriptions to the shared library account. The deadline for this is December 31, 2022; all personal logins will be removed after that date. The Sunsetting BLUEcloud Analytics Personal Accounts<https://support.swanlibraries.net/news/2022-10/91885> news article on the SWAN support site includes instructions for saving accounts and subscriptions and a list of Office Hours to attend. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

3 years

Aspen Catalog Non-responsive

by SWAN Communications

SWAN Member Libraries, The Aspen Catalog is currently non-responsive, we are working with ByWater to resolve the issue. We will update the Known Issue<https://support.swanlibraries.net/issue/93233> on the SWAN support site as we have more information. https://support.swanlibraries.net/issue/93233 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years

BLUEcloud Analytics URL Change Complete

by SWAN Communications

SirsiDynix has completed the BLUEcloud Analytics URL changes for North American clusters (noam), which includes SWAN. The new URL to login to BLUEcloud Analytics is: https://noam-bca-2.bc.sirsidynix.net/bcanalytics/asp/Main.aspx If you are having any problems accessing BLUEcloud Analytics, please refer to the SWAN News Post<https://support.swanlibraries.net/news/2022-12/93224>. As always, submit a help ticket if you need assistance. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years

BLUEcloud Analytics Unavailable

by SWAN Communications

SWAN Member Libraries: SirsiDynix is currently investigating a BCA outage. Attempting to access the BCA home page will result in either a 503 or 504 error. A Known Issue<https://support.swanlibraries.net/issue/93133> has been posted to our support site. We will provide updates to the Known Issue as they become available. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years

Axis360 restored in Aspen and BLUEcloud Mobile

by SWAN Communications

Access to Axis360 materials through the Aspen catalog and BLUEcloud Mobile are restored. We have closed the known issue for Baker & Taylor as all systems are operational at this time: https://support.swanlibraries.net/issue/92863 Thank you for your patience! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

3 years

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