SWAN Member Library Staff: The issue was caused by a disruption with our domain registrar. We have resolved the issue and do not anticipate further disruption. We appreciate your patience as we worked on a resolution. If you experience any further issues please send an email to help@swanlibraries.net SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help@swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries.net/> From: SWAN — System Wide Automated Network <aaron@swanlibraries.net> Sent: Thursday, September 7, 2023 3:36 PM To: Vickie Totton <vickie@swanlibraries.net> Subject: SWAN intermittent DNS issues impacting service Catch up on the latest news from SWAN, as well as upcoming events. View this email in your browser<https://mailchi.mp/swanlibraries.net/thecurrent-2019-05-15377678?e=a7d4ce21ba> [https://gallery.mailchimp.com/3614d2bf2973ce67a82620017/images/760f5695-f0d9...] Special Announcement DNS issues impacting library connections We are currently experiencing some intermittent issues with logging into Aspen and WorkFlows. You may also have issues logging into the SWAN support site. We are investigating the issue now and will have it resolved as quickly as possible. If you are unable to login to WorkFlows please use Offline. The SWAN Support site has a known issue posted. We are notifying library staff via the e-newsletter list due to the SWANcom email being impacted by the DNS issue. Go To Known Issue<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a82620017&id=2c55fb3644&e=a7d4ce21ba> How to Get in Touch with SWAN [Phone Icon] When to Call 844-792-6542 (844-SWAN-LIB) * A service is down * Circulation is impacted * Unable to perform key job functions When to Open a Ticket * Questions and troubleshooting * Report request * Enterprise changes * Integrating new services Known Issues * Track Known Issues<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a82620017&id=6492ef8427&e=a7d4ce21ba> on the SWAN Support Site SWAN Staff Contact Details<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a82620017&id=2b46137859&e=a7d4ce21ba> Copyright © 2017 SWAN - System Wide Automated Network, All rights reserved. We're located at 800 Quail Ridge Westmont, IL 60559 Our staff support website is http://support.swanlibraries.net<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a82620017&id=f889d468e2&e=a7d4ce21ba> Want to change how you receive these emails? You can update your preferences<https://swanlibraries.us12.list-manage.com/profile?u=3614d2bf2973ce67a82620017&id=bfa4fa958d&e=a7d4ce21ba&c=cbe1a9ba9c> or unsubscribe from this list<https://swanlibraries.us12.list-manage.com/unsubscribe?u=3614d2bf2973ce67a82620017&id=bfa4fa958d&e=a7d4ce21ba&c=cbe1a9ba9c> This email is edited and published by SWAN staff. Call SWAN at (630)326-7122 with questions or for more information. [https://mcusercontent.com/3614d2bf2973ce67a82620017/images/b915eb7a-ca82-48b...]