SWAN Member Library Staff:

 

The issue was caused by a disruption with our domain registrar. We have resolved the issue and do not anticipate further disruption. We appreciate your patience as we worked on a resolution. If you experience any further issues please send an email to help@swanlibraries.net

 

SWAN Library Services

800 Quail Ridge Drive, Westmont, IL 60559

Email: help@swanlibraries.net

Phone: 844-SWANLIB (844-792-6542)

https://support.swanlibraries.net
SWANcom Subscription Settings

 

From: SWAN — System Wide Automated Network <aaron@swanlibraries.net>
Sent: Thursday, September 7, 2023 3:36 PM
To: Vickie Totton <vickie@swanlibraries.net>
Subject: SWAN intermittent DNS issues impacting service

 

Catch up on the latest news from SWAN, as well as upcoming events.
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Special Announcement

 

DNS issues impacting library connections

We are currently experiencing some intermittent issues with logging into Aspen and WorkFlows. You may also have issues logging into the SWAN support site. We are investigating the issue now and will have it resolved as quickly as possible. If you are unable to login to WorkFlows please use Offline.

The SWAN Support site has a known issue posted. We are notifying library staff via the e-newsletter list due to the SWANcom email being impacted by the DNS issue.

 

 

How to Get in Touch with SWAN

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When to Call 844-792-6542 (844-SWAN-LIB)

  • A service is down
  • Circulation is impacted
  • Unable to perform key job functions

When to Open a Ticket

  • Questions and troubleshooting
  • Report request
  • Enterprise changes
  • Integrating new services

Known Issues


SWAN Staff Contact Details

Copyright © 2017 SWAN - System Wide Automated Network, All rights reserved.

We're located at 
800 Quail Ridge
Westmont, IL 60559

Our staff support website is
http://support.swanlibraries.net

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Call SWAN at (630)326-7122 with questions or for more information.