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by SWAN Communications

SWAN Member Library Staff: The Symphony Production server upgrade has been rescheduled to begin Wednesday July 17th shortly after 11PM and conclude early morning Thursday, July 18th. While we do not anticipate the required use of Offline Mode or downtime during business hours, please wait for the 'All Clear' SWANcom to arrive in the morning before accessing WorkFlows. There is no imperative to install the new WorkFlows client before the Symphony 4.1 server upgrade. The WorkFlows 4.1 installer is available for download on the SWAN support site. If you have already downloaded the installer from our previous attempted upgrade, please download a new copy as the installer has been updated. During the upgrade, My Account features, SIP2/WebServices, and other related systems will be unavailable. If you have any questions or concerns, please open a support ticket and a member of the support team will be in touch. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

Authority Index and Authority Thesauri Index Rebuilds on Thursday, July 4th

by SWAN Communications

Good afternoon: We will be rebuilding our authority indexes over Independence Day. Please refrain from accessing Workflows after 9 PM Wednesday, July 3 through Thursday, July 4th. We anticipate that this will have little to no impact on service since it is occurring over the holiday. We will send an all clear message when you can resume normal work functions. Absolutely no cataloging may occur during reindexing, including: updating, adding, or deleting of bibliographic and item records. We will update the post on the Support site<https://support.swanlibraries.net/news/2024-07/94651>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

EBSCO URLs 2024/2025

by SWAN Communications

Good afternoon, The EBSCO RAILS Flagship subscription URLs for 2024/2025 are now available. If your library opted to only purchase individual databases from EBSCO, those links will come directly from EBSCO. Any databases provided by the Illinois State Library are going to be sent directly to libraries. Please see the news article, EBSCO URLs 2024/2025<https://support.swanlibraries.net/news/2024-07/94649>, for more information and a downloadable workbook with all available access URLs for the Flagship package. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

OpenAthens Links Available

by SWAN Communications

Hello all, Are you using the best links for your electronic resources? Check your library to see a list of recommended links using OpenAthens. OpenAthens for remote access allows users to safely access databases. Libraries in Group 10 are now available. To download the current links and to see which group your library is in, please see our News article.<https://support.swanlibraries.net/news/2024-06/94487> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

Aspen 24.06 release

by SWAN Communications

Good morning member libraries, The Aspen 24.06 release is live. This release notably includes a new browse category display option and improvements to Overdrive/Libby checkouts from the SWAN Libraries + app. Read the details on the SWAN support site: https://support.swanlibraries.net/news/2024-06/94647 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 9 months

UPDATE: RAILS EBSCO Flagship

by SWAN Communications

Hello Member libraries - Thank you all for your patience and flexibility regarding the changes in EBSCO package offerings. Earlier this week, we were able to get a preliminary number of libraries that selected the RAILS EBSCO Flagship package as their first/second choice for a complementary database package. EBSCO would like to continue their years-long partnership with us, and they have decided to discount the RAILS EBSCO Flagship price. The discount is based on at least 50 libraries, and we are at exactly 50! The discount they have proposed is 25% off the Flagship package. If you wish to take advantage of the discounted package price, please submit a new form: https://support.swanlibraries.net/form/80756. You can indicate in the Comment box that this is the new selection form you want to move forward with. If you wish to review your current selections: https://support.swanlibraries.net/form/80756/submissions. Changes cannot be made after today. We are asking members to let us know by end of today so we can get the order over to RAILS / EBSCO as soon as possible so EBSCO can work on getting those databases turned on by July 1, 2024. This is true for RAILS EBSCO Package or if you have selected Individual databases. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

UPDATE - Symphony 4.1 Upgrade Postponed - Overnight Processing Completed

by SWAN Communications

SWAN Member Library Staff: UPDATE 06/18/2024 11:20 AM The overnight maintenance and morning reports have completed; you may now run any necessary reports in Symphony. Our overnight BLUEcloud Analytics harvest was not able to run last night due to the issues with the upgrade. You should hold off on running any BLUEcloud Analytics reports for information that includes any transactions performed yesterday as it will not be included. If you have scheduled reports that include transactions performed yesterday you may need to run the reports manually once the harvest is complete. We have asked SirsiDynix to run the harvest now; we'll let you know when that is complete. We will continue to update the News Article<https://support.swanlibraries.net/news/2024-06/94645> as we have more information about the BLUEcloud Analytics harvest. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: Vickie Totton Sent: Tuesday, June 18, 2024 8:35 AM To: swancom(a)list.swanlibraries.net Subject: RE Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late SWAN Member Library Circulation Staff: The Overnight Processing is still running. This includes the following processes: * Updating User Blocked Status * Patrons will not be updated to BLOCKED until the reports have caught up * Expire Available Holds * Please wait to process expired holds from your hold shelf until we announce the reports have caught up SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…> From: SWAN Communications <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Sent: Tuesday, June 18, 2024 6:04 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late SWAN Member Library Staff: During the Symphony 4.1 upgrade process we encountered an issue that caused us to halt the installation. We have restored the Symphony server to 3.7.1. We will postpone the 4.1 upgrade to a later date once SirsiDynix is able to properly investigate the cause. Essential overnight maintenance reports will continue to run late as the system gets caught up. Please refrain from running any unnecessary reports until this process is complete. There is a known issue with running the WorkFlows 4.1 client on the Symphony 3.7.1 server. Attempting to edit items will result in a blank item information screen and you will not be able to close the wizard or client. If your library installed the WorkFlows 4.1 client and you would like to downgrade back to the WorkFlows 3.7.1 client until we are able to upgrade you can find a link to the installer here<https://support.swanlibraries.net/sites/default/files/downloads/SWAN_WorkFl…>. We will update the News Article<https://support.swanlibraries.net/news/2024-06/94645> on the SWAN support site as we have more information. Thank you for your patience as we work with SirsiDynix to investigate the cause of the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

Symphony 4.1 Upgrade Postponed - Overnight Processing Currently Running Late

by SWAN Communications

SWAN Member Library Staff: During the Symphony 4.1 upgrade process we encountered an issue that caused us to halt the installation. We have restored the Symphony server to 3.7.1. We will postpone the 4.1 upgrade to a later date once SirsiDynix is able to properly investigate the cause. Essential overnight maintenance reports will continue to run late as the system gets caught up. Please refrain from running any unnecessary reports until this process is complete. There is a known issue with running the WorkFlows 4.1 client on the Symphony 3.7.1 server. Attempting to edit items will result in a blank item information screen and you will not be able to close the wizard or client. If your library installed the WorkFlows 4.1 client and you would like to downgrade back to the WorkFlows 3.7.1 client until we are able to upgrade you can find a link to the installer here<https://support.swanlibraries.net/sites/default/files/downloads/SWAN_WorkFl…>. We will update the News Article<https://support.swanlibraries.net/news/2024-06/94645> on the SWAN support site as we have more information. Thank you for your patience as we work with SirsiDynix to investigate the cause of the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

Reminder: Symphony 4.1 Upgrade Tonight! (6/17)

by SWAN Communications

SWAN Member Library Staff: As a reminder, our Symphony Production server will be upgraded to 4.1 this evening. During the upgrade, My Account features, SIP2/WebServices, and other related systems will be unavailable. Our upgrade is scheduled to begin shortly after 11PM and will conclude early morning Tuesday, June 18. While we do not anticipate the required use of Offline Mode or downtime during business hours, please wait for the 'All Clear' SWANcom to arrive tomorrow morning before accessing WorkFlows. The WorkFlows 4.1 client installer has been made available on the SWAN Support Site<https://support.swanlibraries.net/documentation/64760>. Once your staff workstations have been updated, please have your library submit the 4.1 Installation Survey<https://fs8.formsite.com/SWANServices/xrjnthywxm/index> (one submission per library, please!) For updates and more information on Symphony 4.1 features and updates, follow our news post<https://support.swanlibraries.net/news/2024-06/94643>. Any questions or concerns? Please open a support ticket<mailto:help@swanlibraries.net> and a member of the support team will be in touch. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

UPDATE: SWAN EBSCO selection form

by SWAN Communications

Hello Member libraries - We are writing to inform you all that unfortunately we did not get the number of libraries necessary to make the SWAN all-inclusive package work. Instead, we're moving forward with the RAILS EBSCO Flagship package or individual databases if your library prefers. The RAILS EBSCO Flagship Package includes ConsumerReports.org, NoveList Plus / NoveList K-8 Plus, and your choice of 6 additional databases. Pricing for the Flagship package is based on your library service population and can be found on the RAILS Deals & Discounts page (must be signed in to view): https://railslibraries.org/deals/112669 Individual databases are priced on that same page under your library service population group. If you plan to purchase individual databases, please fill out our 2024 EBSCO Deal Opt In form. EBSCO is referring all library calls about individual database purchases to them back to SWAN. Here is the link to the form: https://support.swanlibraries.net/form/80756 We are collecting selections for the Flagship and individual databases up until Thursday, June 20 end of day. If you have already made your choices, no need to resubmit the form. You can review your submissions here: https://support.swanlibraries.net/form/80756/submissions. If you have questions or concerns about what you have selected, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Remember, the Flagship package and individual databases are extra databases that your library is paying for and are meant to complement the statewide database deal. Everyone in Illinois is getting the resources in the statewide deal at no additional charge. Thank you to everyone who has reached out and/or completed the form last week! Your support speaks volumes! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

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