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BLUEcloud Mobile: Scheduled Maintenance Impacting Searching (7/5)

by SWAN Communications

SirsiDynix will be performing scheduled maintenance on the BLUEcloud Search Service this Wednesday at 10PM. They are anticipating the maintenance window lasting approximately one hour. During this time, BLUEcloud Cataloging and Circulation will be down and searching within the SWAN Mobile App will not work. Our Aspen Catalog will not be impacted by this outage. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 9 months

EBSCO Subscription URLs 2023/2024

by SWAN Communications

Good afternoon, The updated EBSCO subscription URLs for 2023/2024 are now available. Please update any new links on your library website by July 1st. The SWAN patron site has already been updated. Please see the news article, EBSCO Subscription URLs 2023/2024<https://support.swanlibraries.net/news/2023-06/94342>, for more information and a downloadable workbook with all SWAN access URLs. Thank you! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

MessageBee E-mail Go-Live Tomorrow

by SWAN Communications

This is one final reminder that patron e-mail notifications will go live on the MessageBee platform starting tomorrow, June 27th. We will monitor the status of outgoing notifications throughout the day to ensure that the migration goes smoothly. We have structured the schedule to match our existing notification schedule as closely as possible. For more information, refer to last week's news post containing links to training and documentation: MessageBee E-mail Go-Live Tuesday, June 27th<https://support.swanlibraries.net/news/2023-06/94337>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

SWAN Support Ticketing System Not Accepting Emails

by SWAN Communications

SWAN Member Libraries, Tickets are not currently being created by emails sent to help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Tickets are being created when you login to the SWAN Help Desk<https://support.swanlibraries.net/help/using-help-desk> however the email reply function is not working. If you need to open a ticket, please login to the SWAN Help Desk<https://support.swanlibraries.net/help/using-help-desk> to create a ticket and check for replies. If you need immediate assistance, you can call us at 844-SWANLIB (844-792-6542). We will update the Known Issue<https://support.swanlibraries.net/issue/94339> on our support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

*RESOLVED* Hoopla Outage

by SWAN Communications

SWAN Member Libraries with Hoopla Subscriptions, There was an expired security certificate that was blocking authentication for Hoopla. The certificate has been renewed to resolve the issue. Please open a ticket from the SWAN Help Desk<https://help.swanlibraries.net/otrs/customer.pl> if you have any further issues with Hoopla. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

SWAN Community Forums Currently Down

by SWAN Communications

SWAN Member Library Staff SWAN Community Forums is currently down. We are investigating the problem and will update the Known Issue<https://support.swanlibraries.net/issue/94338> on the SWAN support site as we have more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

MessageBee E-mail Go-Live Tuesday, June 27th

by SWAN Communications

This is a reminder that we will be going live on the MessageBee notification platform for e-mail on June 27th. Please see the following news post for more information: MessageBee E-mail Go-Live Tuesday, June 27th<https://support.swanlibraries.net/news/2023-06/94337> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

Aspen 23.05 release is live

by SWAN Communications

The Aspen 23.05 release is now live. This release includes enhancements for displaying cover art in the catalog. Read more in our news post: https://support.swanlibraries.net/news/2023-06/94333 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

1 year, 10 months

Overnight processing running long

by SWAN Communications

Overnight indexing reports ran long and are still getting caught up. You may see messages about records being locked or indexing errors. These should begin to resolve throughout the day as the reports continue to run. We apologize for any inconvenience and please check the support site<https://support.swanlibraries.net/> for updates. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 10 months

June Kanopy Promotion

by SWAN Communications

Good afternoon member libraries, For the month of June, Kanopy has two promotions for public libraries. Please see the news post, June Kanopy Promotion<https://support.swanlibraries.net/news/2023-06/94329>, for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net <https://support.swanlibraries.net/>SWANcom Subscription Settings<https://mailman.swanlibraries.net/mailman3/lists/swancom.list.swanlibraries…>

1 year, 11 months

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