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Patron Email Status Lookup Tool is Live!

by webmaster＠swanlibraries.net

6 years, 6 months

SWAN reciprocal losses at CPL

by Helen Pinder

----Please route to appropriate staff---- SWAN has received an invoice from Chicago Public Library for Reciprocal Borrowing Losses. Member libraries who have patrons in this invoice will be debited in the October Quarterly Billing. In the meantime, libraries who wish to bill their users for these losses may do so using NS_RBILLX. If you have one or more patrons on this invoice, an email will be sent to your XXX @notices.swanlibraries.net address with patron detail. None of the lists has many patrons; however, in the interest of security, each list will be password protected using the BCA reports password convention. If you are not sure what that is, your director can login to the SWAN Support Site > Logins and passwords page to find it. Please feel free to open a support ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions. Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

Updated Gale Links

by Robin Hofstetter

Hello, Gale recently sent out a memo about updating your Gale links to https and to *gale.com rather than *galegroup.com. Athens is currently working in development on an issue with Gale on this change. Please do not update your links until we receive communication from Athens that these links will connect properly. In the memo, Gale stated that the links would redirect. Please allow those links to redirect until Athens has resolved the issues. You can find the known issue on the support site https://support.swanlibraries.net/node/66759 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

BLUEcloud Mobile App is Live!

by webmaster＠swanlibraries.net

6 years, 6 months

B&T Axis 360 Errors

by Robin Hofstetter

Hello, B&T Axis 360 downloadable materials in Enterprise are giving an error when users attempt to download. (Error! Function call made with one or more invalide parameters: "callback", "resultId", "format"). SirisDynix is aware of the issue and working with B&T to get it resolved. The titles are available to download through the eReadIllinois website. This has been posted as a known issue to the support site https://support.swanlibraries.net/node/66757 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 6 months

Updates to Support Ticket Categories

by webmaster＠swanlibraries.net

6 years, 6 months

BLUEcloud Mobile App Coming Next Week

by webmaster＠swanlibraries.net

6 years, 7 months

Batavia PL items temporarily non-holdable to other SWAN libraries

by Vickie Totton

SWAN Member Libraries, Batavia Public Library is in the process of applying RFID tags to their collection. Batavia's items will not be holdable to other SWAN libraries for the duration of this process. If Batavia is the only SWAN library that owns an item, please feel free to call 630.879.1393 and request that they send the item to your library. If your patron wishes to pick up an item on shelf at Batavia, please feel free to call 630.879.1393 to request that they pull the item from their shelves. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 7 months

Freegal

by Robin Hofstetter

Hello, Freegal is now available in Electronic Resource Central enabling records to be available in Enterprise.. Freegal contains over one million records and availability is unlimited use. For an example of Freegal records in Enterprise please check the Glen Ellyn catalog https://catalog.swanlibraries.net/client/en_US/ged/. If you would like to add Freegal records please address a help ticket to Robin at help(a)swanlibraries.com<mailto:help@swanlibraries.com> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 7 months

Known Issue with pull lists

by Vickie Totton

SWAN Member Libraries Please be aware, we're currently experiencing issues with the report that creates the pull lists for the Onshelf Items wizard resulting in much shorter lists than to which you may be accustomed. For further details on the issues and updates, please refer to the Known Issues<https://support.swanlibraries.net/node/66748> posting on our support site. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 7 months

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