Please see our Latest News<https://support.swanlibraries.net/news/2019-08/66796> on the SWAN Support Site for information regarding a new process for our items long in transit. If you have any questions regarding this new process please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Library Staff:
Carol Stream Public Library will be closed Friday, August 23rd for a staff development day.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Libraries -
BLUEcloud Mobile Statistics are now available! See our support site SWAN-Wide Monthly Statistics<https://support.swanlibraries.net/documentation/64729> to download. You can find documentation for interpreting these stats on our Search & Discovery Usage Statistics page<https://support.swanlibraries.net/documentation/64809>. There has been interest in statistical usage, so we wanted to give you what we currently have available.
We are working with SirsiDynix to learn more about these stats, how to interpret them, and how we can make them customizable for each library going forward. If you have any questions/comments/general inquiries, please open a help desk ticket - help(a)swanlibraries.net<mailto:help@swanlibraries.net>
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Library Staff:
Hodgkins Public Library District will be closed Friday, August 16th for a staff development day.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Libraries:
Batavia Public Library will be closed on Friday, August 23rd for a staff development day.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Libraries and Circulation Staff:
Please see the SWAN support site for the latest update<https://support.swanlibraries.net/news/2019-08/66783> and related documentation<https://support.swanlibraries.net/documentation/66782> for the Missing, Discard or Lost items with holds report (Last Copy in System). This report is now automated to run every Tuesday morning. Many staff will be receiving the first of these reports tomorrow.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Hello SWAN Libraries,
This is just one last reminder that the SWAN 2019 Expo on Friday, August 16th is still open for registration. You can review all of the session descriptions and times on our "annual conference" page below.
https://support.swanlibraries.net/meetings-trainings/annual-conference
One quick note is that we added the option to register for SWAN Expo without using a credit card. You can chose the payment during the EventBrite registration<https://www.eventbrite.com/e/swanx2019-annual-conference-registration-56062…>, and from the "Payment Method" select Pay By Invoice. What SWAN will do is compile all staff registered at your library and send an invoice after the event. You can also register multiple staff as well.
Check-in for the morning and breakfast begins at 8:30am, and the event will kick off shortly after 9am. We will be in Building M for this event (same as previous years), so parking in lot C1/entry via 111th St. is your easiest way to find us. Look for the giant inflatable swans outside our building. The event is held at Moraine Valley Community College, 9000 W. College Parkway in Palos Hills, and GPS/map apps should work just fine. You can also access the campus map from the above page, or directly from this link to the map PDF:
https://support.swanlibraries.net/system/files/Public/201908/MVCC%20campus%…
Thank you so much to everyone who registered for this year's event - we are excited to spend the day with you!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
There is a problem while trying to authenticate while off site to Value Line through Open Athens. I am working with Value Line to resolve the issue and will update you on the progress. I've added a known issue to the SWAN Support Site. https://support.swanlibraries.net/node/66778 If you have any reports of the problem with connecting to the site after logging in, please submit a support ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Thanks, Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
