SWAN Member Library Staff:
We're currently experiencing an issue where certain patron records are unsearchable by name or other indexed fields. We're currently investigating the issue and will post updates to the support post as news becomes available.
https://support.swanlibraries.net/node/66762
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
----Please route to appropriate staff----
SWAN has received an invoice from Chicago Public Library for Reciprocal Borrowing Losses. Member libraries who have patrons in this invoice will be debited in the October Quarterly Billing. In the meantime, libraries who wish to bill their users for these losses may do so using NS_RBILLX.
If you have one or more patrons on this invoice, an email will be sent to your XXX @notices.swanlibraries.net address with patron detail. None of the lists has many patrons; however, in the interest of security, each list will be password protected using the BCA reports password convention. If you are not sure what that is, your director can login to the SWAN Support Site > Logins and passwords page to find it.
Please feel free to open a support ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions.
Helen Pinder
Consultant, Resource Sharing
helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
Gale recently sent out a memo about updating your Gale links to https and to *gale.com rather than *galegroup.com. Athens is currently working in development on an issue with Gale on this change. Please do not update your links until we receive communication from Athens that these links will connect properly. In the memo, Gale stated that the links would redirect. Please allow those links to redirect until Athens has resolved the issues.
You can find the known issue on the support site https://support.swanlibraries.net/node/66759
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
B&T Axis 360 downloadable materials in Enterprise are giving an error when users attempt to download. (Error! Function call made with one or more invalide parameters: "callback", "resultId", "format").
SirisDynix is aware of the issue and working with B&T to get it resolved. The titles are available to download through the eReadIllinois website.
This has been posted as a known issue to the support site https://support.swanlibraries.net/node/66757
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Libraries,
Batavia Public Library is in the process of applying RFID tags to their collection. Batavia's items will not be holdable to other SWAN libraries for the duration of this process. If Batavia is the only SWAN library that owns an item, please feel free to call 630.879.1393 and request that they send the item to your library. If your patron wishes to pick up an item on shelf at Batavia, please feel free to call 630.879.1393 to request that they pull the item from their shelves.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Hello,
Freegal is now available in Electronic Resource Central enabling records to be available in Enterprise.. Freegal contains over one million records and availability is unlimited use. For an example of Freegal records in Enterprise please check the Glen Ellyn catalog https://catalog.swanlibraries.net/client/en_US/ged/. If you would like to add Freegal records please address a help ticket to Robin at help(a)swanlibraries.com<mailto:help@swanlibraries.com>
Thanks, Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
