SWANcom

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2976 discussions

by Aaron Skog

SWAN Libraries, We have happy to announce a training calendar for the second half of 2019. You can read more on the news post below, which has details on the topics and dates to register. https://support.swanlibraries.net/news/2019-06/66726 1. Searching in WorkFlows (Online Training) 2. Using WorkFlows and Enterprise Search to Assist Patrons (Online Training) 3. Acquisitions Overview (Online Training) 4. Article Search and EBSCO Discovery Service for Reference Support (Online Training) 5. Resource Sharing Overview for SWAN Libraries (Online Training) 6. OCLC WorldShare ILL: Setting Up Groups & Deflection (Online Training) 7. Open Lab: OCLC Configuration of WorldCat Discovery & ILL (Hands-on Consultation) 8. Serials Control (Online Training) 9. Creating Pre-Cats (Online Training) 10. BLUEcloud Analytics Overview (Hands-on Training) 11. BLUEcloud Analytics Advanced (Hands-on Training) 12. BLUEcloud Analytics Open Lab (Hands-on Consultation) Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 1 month

'Forbidden' error in OpenAthens

by Tara Wood

We have received reports of some users getting errors in OpenAthens when accessing resources outside of the library. Please report any issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and follow progress on this issue on our support site: https://support.swanlibraries.net/node/66728 Thank you for your patience as we resolve this issue, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 1 month

Missing, Discard or Lost items with holds report (Last Copy in System)

by webmaster＠swanlibraries.net

6 years, 1 month

Reminder, Quarterly Meeting Location is at Oak Brook Public Library, 10 a.m.

by Aaron Skog

Just in case some folks are planning on going to RAILS, just a reminder that we are holding meetings at Oak Brook. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022<nxphone:630-326-7022> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 1 month

**RESOLVED** 6/3/19 - Indexing errors due to abnormal overnight processing

by Scott Brandwein

SWAN Member Library Staff: We have received word that the indexing issues have been fixed. The example records members have provided to SWAN all appear to be searchable and are displaying properly in WorkFlows, and the fix was applied to an additional 2,800 affected records. If you continue to experience issues, please send in a ticket. Thank you for your patience while we worked to resolve this. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Monday, June 3, 2019 1:02 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] **REOPENED** 6/3/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: We are still receiving reports of indexing issues today. We have opened another case with SirsiDynix and will update this post when we have more information. You can monitor the progress of the Indexing errors<https://support.swanlibraries.net/node/66680https:/support.swanlibraries.ne…> issue in the Known Issues section of the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Ian Nosek Sent: Friday, May 31, 2019 12:30 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>; swantech(a)list.swanlibraries.net<mailto:swantech@list.swanlibraries.net>; swancirc(a)list.swanlibraries.net<mailto:swancirc@list.swanlibraries.net> Subject: [SWANcom] **RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing. This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time. While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports. If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Thank you for your patience this morning. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, May 31, 2019 7:33 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing ________________________________ 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681

6 years, 1 month

**REOPENED** 6/3/19 - Indexing errors due to abnormal overnight processing

by Vickie Totton

SWAN Member Library Staff: We are still receiving reports of indexing issues today. We have opened another case with SirsiDynix and will update this post when we have more information. You can monitor the progress of the Indexing errors<https://support.swanlibraries.net/node/66680https:/support.swanlibraries.ne…> issue in the Known Issues section of the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Ian Nosek Sent: Friday, May 31, 2019 12:30 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: [SWANcom] **RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing. This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time. While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports. If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Thank you for your patience this morning. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of webmaster(a)swanlibraries.net<mailto:webmaster@swanlibraries.net> Sent: Friday, May 31, 2019 7:33 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing ________________________________ 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681

6 years, 1 month

SWAN Director's and Administrator's Quarterly Meeting - Agenda & Packet for 6/6 Posted

by Aaron Skog

SWAN Member Libraries, The June Quarterly agenda and packet for the meeting on Thursday, June 6th at 10:00 a.m. is now available for you: https://support.swanlibraries.net/sites/default/files/meeting/19_06_06/6529… We will live-stream the audio and desktop presentation of this meeting via GoToMeetings; if you would like to attend remotely, please refer to page 3 of the meeting packet. This meeting is at the *Oak Brook Public Library and begins at 10 a.m.* Meeting highlights: * BLUEcloud Mobile app update * Enterprise Usability Test: Article Search (you can read the written report in the packet!) * Demonstration of some new BLUEcloud Analytics features, called "Dossiers" * Overview on how SWAN is helping with book clubs * Strategic plan update The meeting packet is packed with information on SWAN activities, so I recommend sitting down with a nice beverage (your choice) and spend some time catching up on what we have been up to for the past 4 months. Have a great weekend! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 1 month

**RESOLVED** 5/31/19 - Indexing errors due to abnormal overnight processing

by Ian Nosek

SWAN Member Library Staff: The reindexing report has concluded. This report has resolved the issues that occurred as a result of our overnight processing. This morning’s bibliographic/item editing freeze has been lifted. All normal cataloging activities may resume at this time. While the report has resolved the errors regarding item locks or ‘heading keys need to be indexed’ errors, searches in WorkFlows may rarely appear to display duplicate entries. We are still investigating this particular issue, but it will not impact daily operations. These duplicate record searches are also limited to WorkFlows and are not impacting Enterprise searches. We do expect this will be cleared by this evening’s regularly scheduled maintenance reports. If you encounter any further difficulties with records in WorkFlows, please notify us at help(a)swanlibraries.net<mailto:help@swanlibraries.net> so we can investigate. Thank you for your patience this morning. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of webmaster(a)swanlibraries.net Sent: Friday, May 31, 2019 7:33 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] 5/31/19 - Indexing errors due to abnormal overnight processing Message from sender: [SWAN Library Services] Published on SWAN Library Services (https://support.swanlibraries.net) Home<https://support.swanlibraries.net/> > Add content<https://support.swanlibraries.net/node/add> > 5/31/19 - Indexing errors due to abnormal overnight processing ________________________________ 5/31/19 - Indexing errors due to abnormal overnight processing SWAN Member Library Staff: Please be aware, last night we countered an abnormal ADUText report, which handles our daily record maintenance and processing. That being the case, we may encounter record issues throughout the day until the next successful run of the ADUText report. These issues will most likely impact records that were added/deleted/updated yesterday and are typically in the form of “heading keys need to be indexed” errors in WorkFlows. You may see these errors when searching, modifying, or checking in/out the impacted records. We’ve reached out to SirsiDynix Support with hopes to mitigate some of the record issues that may be encountered, but if you come across these records, please email a list to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and we’ll forward them to SirsiDynix for further investigation and temporary correction. Otherwise, all record issues should be cleared with tonight’s regularly scheduled maintenance. Thank you. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ ________________________________ Source URL (modified on 05/31/2019 - 07:32): https://support.swanlibraries.net/node/66681

6 years, 1 month

**IMPORTANT** Temporary Bibliographic/Item Editing Freeze Effective Immediately

by Scott Brandwein

Good morning - We have pinpointed the cause of this morning's indexing errors, and SWAN needs to run a rebuild process to correct the problem. This will take just over an hour. To avoid any complications, please suspend all cataloging operations that involve bibliographic import or editing. This includes the adding and editing of item records and the "Load Bibs with Order Info" report step in the Acquisitions process. All other operations may continue as normal as the rebuild takes place. Thank you for your patience as we tackle this issue. We will inform you when the temporary freeze has been lifted. For more information, please see the relevant Known Issue post here: https://support.swanlibraries.net/node/66680 Scott Brandwein Bibliographic Services Manager scott(a)swanlibraries.net<mailto:scott@swanlibraries.net> * 630-326-7455 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 1 month

5/31/19 - Indexing errors due to abnormal overnight processing

by webmaster＠swanlibraries.net

6 years, 1 month

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