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*Update - Ready for Logins* Ongoing MobileCirc Login Issues

by Steven Schlewitt

SWAN Member Library Staff: After extensive troubleshooting alongside SirsiDynix support and adjustments to our MobileCirc authentication procedure, we're happy to announce that the app is again stable and ready for library logins, although we're still working to fully resolve the issue. Through our troubleshooting, we determined that MobileCirc performs a query during the login/authentication process to collect delinquent patrons barcodes in the event that the app needs to run offline during that day. This is similar to how WorkFlows collects a user delinquency file for use in offline mode. At our current volume of users matching this criteria, the query would cause MobileCirc to become unstable, leading either to higher CPU loads on the Symphony server or a timeout during authentication. SirsiDynix has proposed the development of a new MobileCirc version that permits offline delinquency as optional. Since SWAN does not currently support MobileCirc in offline mode due to several other previously identified bugs impacting holds and item statuses, this is the ideal solution to the issue. However, development of this version could take up to several months, so through some trial and error, we've managed to throttle the volume of delinquent users passed to the offline file for both MobileCirc and WorkFlows. Currently, patrons with a last activity date greater than two years are not reflected in the offline delinquency. This will only be temporary until the new version of MobileCirc becomes available. We thank you for your patience throughout the troubleshooting process. -- SWAN Library Services 800 Quail Ridge Drive - Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 2 months

La Grange Park closed today

by Ian Nosek

Due to a power outage, La Grange Park Library will be closed today, Sunday 2/24. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net •catalog.swanlibraries.net

6 years, 2 months

2/19 - Overnight processing errors

by Ian Nosek

SWAN Member libraries, Our nightly indexing process encountered errors early this morning. As a result, items may not be fully searchable within WorkFlows. You may also encounter errors while searching such as “heading keys need to be indexed”. SirsiDynix has been made aware of the issue and will be working to correct this issue. We expect all indexing issues to be resolved by tonight’s indexing. You may track this issue on our support site. https://support.swanlibraries.net/node/66597 Thank you for your patience. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net •catalog.swanlibraries.net

6 years, 2 months

Nightly Processing/Index Errors

by Dawne Tortorella

Our overnight maintenance encountered an abnormal error and SirsiDynix is working on the issue. You can track the Known Issue related to this problem for updates. https://support.swanlibraries.net/node/66593 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

Please do not remove finished acquisitions reports

by webmaster＠swanlibraries.net

6 years, 2 months

BRS additional closures

by Lauren Levaggi

SWAN Libraries - In addition to their closure on Monday, February 11th, The Broadview Public Library District will close at 3:30pm today February 8th, and will be closed all day Saturday, February 9th due to a heating malfunction. They expect to reopen for normal hours on Tuesday, February 12th at 10:00am. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

BLUEcloud Mobile Setup Survey, Due 2/12

by Lauren Levaggi

**REMINDER** BLUEcloud Mobile Setup Survey, Due 2/12 The SWAN team is working on the new mobile app for all SWAN libraries. However, we need some help from each library. Please take a moment to have someone in your library respond to this online form to help us with collecting the library calendar, events, and other program feeds we can add to the mobile app. Please read over the details of this survey on the SWAN support site<https://swanlibraries.us12.list-manage.com/track/click?u=3614d2bf2973ce67a8…>. Questions? Contact Lauren Levaggi, User Experience Specialist lauren(a)swanlibraries.net<mailto:lauren@swanlibraries.net> If you already filled out the survey, please disregard this message. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

Broadview PLD Closed 2/11/19

by Samantha Dietel

The Broadview Public Library District will be closed Monday, February 11, 2019 for construction work. They expect to reopen for normal hours on Tuesday, February 12 at 10:00am. Samantha Dietel Consultant, Member Services samantha(a)swanlibraries.net<mailto:samantha@swanlibraries.net> * (630) 326-8647 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

In-Service

by Crystal Vela

The West Chicago Public Library will be closed tomorrow Friday, February 8th, all day for an In-Service day. They will reopen Saturday at 9am. Crystal Vela Consultant, Member Services crystal(a)swanlibraries.net<mailto:crystal@swanlibraries.net> * (630)326-8059 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

RFS open 2/7

by Lauren Levaggi

SWAN Libraries - The River Forest Public Library will reopen on Thursday, 2/7/19 at 9 am. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL, 60559 swanlibraries.net<https://www.swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 2 months

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