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by Robin Hofstetter

Hello, Did you make changes to your subscription databases (EBSCO, Gale, Scholastic, World Book) at the end of your fiscal year? If so, SWAN will need to make updates to the Article Search knowledgebase and Open Athens allocated resources for authentication. Please contact Robin Hofstetter at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions and updates about access links. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

OpenAthens access errors

by Robin Hofstetter

The OpenAthens access issues with the previous 'forbidden' errors have been resolved. The known issue on the SWAN site has been closed. https://support.swanlibraries.net/node/66728 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

*Planned Downtime* Web Services 2019.03.1 Upgrade on 6/27, 3 AM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see our latest news post to the SWAN support site regarding the scheduled upgrade to Symphony Web Services. This upgrade will require after-hours downtime of Web Services, but WorkFlows will not be impacted. https://support.swanlibraries.net/news/2019-06/66735 Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

5 years, 10 months

Theosophical Closed at 5 PM Today (6/19/19)

by Michael Szarmach

The Theosophical Society closed at 5 PM today for an offsite event. They will reopen tomorrow at 10 AM. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

2019 SWAN Expo Annual Conference -- Registration is Open!

by Aaron Skog

Hello SWAN Members, Registration is now open for this year's annual conference, SWAN Expo (SWANx19). Our event will be held Friday, August 16th from 9 a.m. (8:30 a.m. check-in) to 3:30 p.m., again at Moraine Valley Community College. Please visit out event page on the SWAN support site for more information on this year's sessions and to register: https://support.swanlibraries.net/meetings-trainings/annual-conference We are using Eventbrite to manage registration, the cost of which is $30 per staff person. You will be asked for your lunch option during registration and receive a survey link in your confirmation email to indicate which breakout sessions you are interested in. This survey feedback will help us better plan room sizing and ensure we have space properly aligned-you will not be locked into your choices. If you need to have your library invoiced for the event, rather than pay by credit card, the Eventbrite registration allows for that. Just click under the payment options to get the option for invoicing. Libraries can buy multiple tickets (up to 10) and register all of the staff you wish to attend. If you have questions regarding the registration, please email Ginny Blake at ginny(a)swanlibraries.net<mailto:ginny@swanlibraries.net> or reach out to me directly. We look forward to spending a fun and informative day with you! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

Oak Park Dole Branch Closing for Remodeling (6/22-7/8)

by webmaster＠swanlibraries.net

5 years, 10 months

by Aaron Skog

SWAN Libraries, We have happy to announce a training calendar for the second half of 2019. You can read more on the news post below, which has details on the topics and dates to register. https://support.swanlibraries.net/news/2019-06/66726 1. Searching in WorkFlows (Online Training) 2. Using WorkFlows and Enterprise Search to Assist Patrons (Online Training) 3. Acquisitions Overview (Online Training) 4. Article Search and EBSCO Discovery Service for Reference Support (Online Training) 5. Resource Sharing Overview for SWAN Libraries (Online Training) 6. OCLC WorldShare ILL: Setting Up Groups & Deflection (Online Training) 7. Open Lab: OCLC Configuration of WorldCat Discovery & ILL (Hands-on Consultation) 8. Serials Control (Online Training) 9. Creating Pre-Cats (Online Training) 10. BLUEcloud Analytics Overview (Hands-on Training) 11. BLUEcloud Analytics Advanced (Hands-on Training) 12. BLUEcloud Analytics Open Lab (Hands-on Consultation) Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

'Forbidden' error in OpenAthens

by Tara Wood

We have received reports of some users getting errors in OpenAthens when accessing resources outside of the library. Please report any issues to help(a)swanlibraries.net<mailto:help@swanlibraries.net> and follow progress on this issue on our support site: https://support.swanlibraries.net/node/66728 Thank you for your patience as we resolve this issue, Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 10 months

Missing, Discard or Lost items with holds report (Last Copy in System)

by webmaster＠swanlibraries.net

5 years, 11 months

Reminder, Quarterly Meeting Location is at Oak Brook Public Library, 10 a.m.

by Aaron Skog

Just in case some folks are planning on going to RAILS, just a reminder that we are holding meetings at Oak Brook. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> • 630-326-7022<nxphone:630-326-7022> SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> • catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 11 months

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