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*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

Open Athens 500 - Internal Server Error

by Robin Hofstetter

Hello, Athens is working to resolve an issue with Shibboleth. The error message is 500- Internal Server Error while trying to access certain resources both inside the library and off-site. If you have any reports of the issue, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. I've added this to the Known Issues<https://support.swanlibraries.net/node/67088> on the SWAN Support Site. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

SWAN Committee of the Whole Meeting 2/4/19 at 10AM

by Aaron Skog

SWAN Library Directors & Administrators, There will be a presentation of SWAN's next budget and membership fees at a meeting with the SWAN Board on Tuesday, February 4th hosted by the Oak Brook Public Library from 10 a.m. to 12 noon. The agenda and budget documents will be posted early next week. For details on the meeting and location, please refer to the L2 link below: https://www.librarylearning.info/events/?eventID=30488 The budget approval will take place at the March 5th SWAN Quarterly Meeting, which will also be held at Oak Brook Public Library. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

BLUEcloud Mobile Search Issues

by Vickie Totton

We have received reports of odd search results with BLUEcloud Mobile. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. We will update the Known Issue as we have more to report. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 5 months

Reporting Library Closings

by Dawne Tortorella

In an effort to better organize library closings and provide consistent communication on these closings, we ask that libraries report their library closings on the RAILS website. Those closings will be shared to the SWAN membership through our centralized listing of Upcoming Library Closings<https://support.swanlibraries.net/members/library-closings>. See our news post on Reporting Library Closings (https://support.swanlibraries.net/news/2020-01/67074) for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

MobileCirc Outage on 1/9

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, we're currently experiencing an outage of the MobileCirc service. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/67064>. We'll update the post with new information as it becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting 1/15 at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see our latest update to our news post regarding the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030>, scheduled for Wednesday, January 15th at 11pm. The post now includes a link to this afternoon's recorded webinar<https://support.swanlibraries.net/tutorial/67057>, detailing some new features included in the upgrade and how to perform the WorkFlows client update. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 5 months

Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

6 years, 5 months

Holdings display changes in Enterprise

by Tara Wood

Good afternoon member libraries, Following the most recent Enterprise upgrade, we received some feedback about how on order items, display items, and checked out items display in the catalog. We've made a few tweaks to the display to address these concerns. Read more on the SWAN support site: https://support.swanlibraries.net/news/2020-01/67042 If you have any questions, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 5 months

NUHS Library/Campus closed 12/17-1/12

by Ian Nosek

The National University of Health Sciences campus (including library) will be closed beginning at noon on Tuesday, December 17th and will reopen on Monday, January 13th. Delivery services will be suspended during their winter break, with the last pickup occurring on Monday, December 16th. Please be aware that any material requested from NUHS library will be delayed, with the first deliveries likely occurring on January 13th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 6 months

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