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BLUEcloud Mobile Update
by Tara Wood 28 Jan '20

28 Jan '20

Good morning member libraries, An update to the BLUEcloud Mobile app is available for Android, and will be available for Apple iOS devices later this week. No action is required on your part, but to see the new features your patrons will need to update the app on their devices. You can review the features on the SWAN support site: https://support.swanlibraries.net/news/2020-01/67075 If you have any questions, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>.

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Vendors Linked to Serial Control Records
by Vickie Totton 27 Jan '20

27 Jan '20

SWAN staff will be removing Vendor records from Serial Control records to allow the completion of our Fiscal Cycle Removal process. For more information please see the Vendors Will Be Removed From Serial Control Records<https://support.swanlibraries.net/news/2020-01/67151> News Article on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Symphony Report Queue Delays on 1/27
by Steven Schlewitt 27 Jan '20

27 Jan '20

SWAN Member Library Staff: Please be aware, we're currently experiencing delays with the Symphony report queue due to an extended overnight maintenance. The delay has been posted to our Known Issues<https://support.swanlibraries.net/node/67150>. We'll update the post with new information as it becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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Location display updates in Enterprise
by webmaster＠swanlibraries.net 23 Jan '20

23 Jan '20

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Tuesday, February 4th Membership Meeting Agenda and Packet Posted
by Aaron Skog 22 Jan '20

22 Jan '20

SWAN Library Directors & Administrators- The Committee of the Whole meeting at Oak Brook Public Library agenda and packet is now posted online. This packet contains information on an EBSCO group-purchase for a package of subscription databases SWAN has arranged for the 92 public libraries in SWAN. This group-purchase is part of a year-long effort by Electronic Resources Consultant Robin Hofstetter. Robin will present the EBSCO deal at the membership meeting and answer your questions. There are substantial savings for many SWAN libraries already paying for EBSCO resources, and those libraries not using EBSCO should take a look at the pricing listed in the packet. Here is a link to the meeting agenda and packet: https://support.swanlibraries.net/sites/default/files/meeting/20_02_04/6696… This meeting will also introduce next year's budget, which has been revamped with a new chart of accounts. Membership fees are presented as a draft in this packet as well. And last and certainly not least, we will have a discussion on proposed changes to SWAN ByLaws. I hope to see you at the Oak Brook Public Library! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Database Rebuild & Scheduled Downtime on February 23rd/24th
by Steven Schlewitt 21 Jan '20

21 Jan '20

SWAN Member Libraries: Please see our latest news post regarding the upcoming Symphony database rebuild<https://support.swanlibraries.net/news/2020-01/67116>, scheduled for Sunday, February 23rd through Monday, February 24th. On the 24th, your library will need to use WorkFlows in Offline mode to maintain checkout functions. This database rebuild is needed to accommodate a significant volume of bibliographic and item record updates<https://support.swanlibraries.net/news/2020-01/67128>. If you have any questions or concerns about the record updates or associated rebuild, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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*RESOLVED* BLUEcloud Mobile Search Issues
by Vickie Totton 20 Jan '20

20 Jan '20

The search issues experienced with BLUEcloud Mobile have been resolved. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Tuesday, January 14, 2020 5:07 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Mobile Search Issues We have received reports of odd search results with BLUEcloud Mobile. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. We will update the Known Issue as we have more to report. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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2019 Q4 SWAN Quarterly Billing is available
by Helen Pinder 20 Jan '20

20 Jan '20

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The January (2019, Q4) Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/012020%20January%202020%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Symphony 3.6.2 Enhancements Available Now
by Steven Schlewitt 17 Jan '20

17 Jan '20

SWAN Member Libraries: Following the successful upgrade to Symphony 3.6.2, we've now enabled many new features accessible to staff with the updated WorkFlows 3.6.2 client<https://support.swanlibraries.net/documentation/64760>. Please see our latest news post<https://support.swanlibraries.net/news/2020-01/67100> for a quick summary of those features and a link to our previously recorded release webinar. If you have any questions about the new features or have had difficulty installing the latest client, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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*Concluded Successfully* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM
by Steven Schlewitt 16 Jan '20

16 Jan '20

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, January 16, 2020 6:25 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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