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Acquisitions User Group Meeting March 12, 2020
by Vickie Totton 10 Mar '20

10 Mar '20

The next SWAN Acquisitions User Group<https://www.librarylearning.info/events/?eventID=30233> Meeting is Thursday, March 12, 2020. If you have not yet registered, follow the link to do so! The meeting will be held at the RAILS Burr Ridge Facility from 9:30 a.m. - 12:00 p.m. You can find the agenda for this meeting on the Meetings & Documents<https://support.swanlibraries.net/meetings-trainings/meeting-documents> page of the SWAN Support Site. Vickie Totton Consultant, Information Technology Systems & Support vickie(a)swanlibraries.net<mailto:vickie@swanlibraries.net> * 630.326.8714 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Recent Changes to Patron Notices
by Vickie Totton 06 Mar '20

06 Mar '20

SWAN has recently made changes to improve the delivery of notices to patrons, you can find more information about these changes in the Patron Notices & Notifications News Article<https://support.swanlibraries.net/news/2020-03/67448> on the SWAN Support Site. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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Improved catalog help for patrons
by Tara Wood 04 Mar '20

04 Mar '20

Good morning member libraries, Check out the redesigned patron site<https://www.swanlibraries.net/>, which includes instructions for patrons on managing their accounts, searching the catalog, downloading eBooks, using Article Search, and more. When SWAN launched on Enterprise in 2015, we debuted a new site geared towards library patrons to help learn more about the new catalog. We took the step this year of changing this site to help new and existing patrons make the most out of the catalog and get help with common tasks. Learn more on the SWAN support site: https://support.swanlibraries.net/news/2020-03/67424 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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SirsiDynix Scheduled Maintenance - Overnight March 5-6
by Ian Nosek 28 Feb '20

28 Feb '20

SWAN Member Library Staff: SirsiDynix will be performing scheduled maintenance on their BLUEcloud platform beginning at 10PM CDT Thursday, March 5th, concluding Friday, March 6th at 6AM CDT. While this maintenance will have minimal impact on SWAN, a few patron facing services will be unavailable during the maintenance window. For details and updates, please refer to the post on our support site<https://support.swanlibraries.net/news/2020-02/67390>. Thanks! SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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SWAN Director's and Administrators' Quarterly Meeting Agenda & Packet for 3/5/20 Posted
by Aaron Skog 27 Feb '20

27 Feb '20

SWAN Member Libraries, The March Quarterly agenda and packet for the meeting on Thursday, March 5th at 10 a.m. is now available to you. https://support.swanlibraries.net/sites/default/files/meeting/20_03_05/6690… This meeting will include a vote to revise SWAN ByLaws. The revised version is included in the packet along with a memo outlining the requested changes. The EBSCO group-purchase that was introduced at the Committee of the Whole meeting a few weeks ago is now finalized for pricing. And of course there will be a review of next year's SWAN budget and fees which we will seek your feedback on. The meeting will be live-streamed, but we encourage as many directors/administrators to attend in person. The remote attendance is noted at the bottom of the agenda. I hope everyone at PLA gets a chance to read this packet on their flight home! See you next week. Safe travels. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Coming Soon: "Amount Saved" in Email Receipts
by Michael Szarmach 26 Feb '20

26 Feb '20

SWAN Member Libraries: Please see our latest news post<https://support.swanlibraries.net/news/2020-02/67381> on the SWAN support site regarding the amount saved feature coming soon to email receipts. This feature will be live starting Friday, February 28. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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Evanced issues causing Enterprise catalogs to fail
by Tara Wood 26 Feb '20

26 Feb '20

Please see the SWAN support site for updates on this issue: https://support.swanlibraries.net/node/67380 SWAN staff is working with Demco to resolve this issue as quickly as possible.

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Survey - OPAC Inactive Logout Period
by webmaster＠swanlibraries.net 26 Feb '20

26 Feb '20

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Bibliographic Change Summary
by webmaster＠swanlibraries.net 25 Feb '20

25 Feb '20

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Overnight Processing Delays on 2/25
by Steven Schlewitt 25 Feb '20

25 Feb '20

SWAN Member Library Staff: We're currently experiencing delays to this morning's WorkFlows report queue due to an extended overnight maintenance. You may encounter up to a two hour delay in receiving reports and notices this morning. No other services are impacted by these delays - please continue to perform circulation and cataloging functions with WorkFlows online as usual. We'll update the Known Issue<https://support.swanlibraries.net/node/67368> should any additional information become available. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

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