SWANcom

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*RESOLVED* BLUEcloud Mobile Search Issues

by Vickie Totton

The search issues experienced with BLUEcloud Mobile have been resolved. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Vickie Totton Sent: Tuesday, January 14, 2020 5:07 PM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] BLUEcloud Mobile Search Issues We have received reports of odd search results with BLUEcloud Mobile. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. We will update the Known Issue as we have more to report. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years

2019 Q4 SWAN Quarterly Billing is available

by Helen Pinder

SWAN Quarterly Billing Available ----Please route to appropriate staff---- The January (2019, Q4) Quarterly Billing is complete and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/012020%20January%202020%20Qu…> as well as the detail statement reports folder<https://na1-microstrategy.bc.sirsidynix.net/bcanalytics/asp/Main.aspx?evt=2…> accessible in BlueCloud Analytics Shared Reports. Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net. Please wait until you receive your statement before making payments or requesting a credit. Thank you, Helen Pinder Consultant, Resource Sharing helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

Symphony 3.6.2 Enhancements Available Now

by Steven Schlewitt

SWAN Member Libraries: Following the successful upgrade to Symphony 3.6.2, we've now enabled many new features accessible to staff with the updated WorkFlows 3.6.2 client<https://support.swanlibraries.net/documentation/64760>. Please see our latest news post<https://support.swanlibraries.net/news/2020-01/67100> for a quick summary of those features and a link to our previously recorded release webinar. If you have any questions about the new features or have had difficulty installing the latest client, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years

*Concluded Successfully* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

Essential overnight maintenance reports have completed and we've reenabled the library VPN connections, so the Symphony/WorkFlows server is now accessible. Please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030> for important next steps. Should any significant issues arise relating to the upgrade we'll post them to our known issues<https://support.swanlibraries.net/help/known-issues>. Thank you for your patience throughout the upgrade process. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Thursday, January 16, 2020 6:25 AM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net>> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years

*Update* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: The Symphony server has been upgraded successfully, but we're remaining offline until some essential overnight maintenance reports have completed. That said, we are not yet clear for logins. We'll send another update as soon as those reports have finished. For the latest on the upgrade process, please check our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting Now

by Ian Nosek

SWAN Member Libraries & Information Technology Staff: Our upgrade to Symphony 3.6.2 will begin shortly. Tomorrow, please refrain from logging into WorkFlows until SWAN has issued the "all clear" notice. Thanks. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/> From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Wednesday, January 15, 2020 2:06 PM To: 'swancom(a)list.swanlibraries.net' <swancom(a)list.swanlibraries.net> Subject: [SWANcom] *Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years

SWAN WorkFlows 3.6.2 Installer

by Ian Nosek

In preparation for our Symphony 3.6.2 upgrade tonight, the new WorkFlows client installer is now available for download. All libraries must download and install the new WorkFlows client before Monday, February 17th to take advantage of new features and bug fixes. The installation packages can be found in the Software Downloads & Setup<https://support.swanlibraries.net/documentation/64760> section on our support site. For the latest news on the 3.6.2 upgrade process, please refer to our updated news post<https://support.swanlibraries.net/news/2019-12/67030>. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting TONIGHT at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just a quick reminder that the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030> are scheduled to begin tonight (Wednesday, January 15th) at 11pm. Watch for our "all clear" SWANcom tomorrow morning and updates to the news post. For a rundown of new features and how to install the latest WorkFlows client, be sure to watch the recorded webinar<https://support.swanlibraries.net/tutorial/67057>. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years

Open Athens 500 - Internal Server Error

by Robin Hofstetter

Hello, Athens is working to resolve an issue with Shibboleth. The error message is 500- Internal Server Error while trying to access certain resources both inside the library and off-site. If you have any reports of the issue, please email help(a)swanlibraries.net<mailto:help@swanlibraries.net>. I've added this to the Known Issues<https://support.swanlibraries.net/node/67088> on the SWAN Support Site. Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

SWAN Committee of the Whole Meeting 2/4/19 at 10AM

by Aaron Skog

SWAN Library Directors & Administrators, There will be a presentation of SWAN's next budget and membership fees at a meeting with the SWAN Board on Tuesday, February 4th hosted by the Oak Brook Public Library from 10 a.m. to 12 noon. The agenda and budget documents will be posted early next week. For details on the meeting and location, please refer to the L2 link below: https://www.librarylearning.info/events/?eventID=30488 The budget approval will take place at the March 5th SWAN Quarterly Meeting, which will also be held at Oak Brook Public Library. Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

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SWANcom