SWAN Library Staff:
Hodgkins Public Library District will be closed Friday, August 16th for a staff development day.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Libraries:
Batavia Public Library will be closed on Friday, August 23rd for a staff development day.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net<https://support.swanlibraries.net/>
SWAN Member Libraries and Circulation Staff:
Please see the SWAN support site for the latest update<https://support.swanlibraries.net/news/2019-08/66783> and related documentation<https://support.swanlibraries.net/documentation/66782> for the Missing, Discard or Lost items with holds report (Last Copy in System). This report is now automated to run every Tuesday morning. Many staff will be receiving the first of these reports tomorrow.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
Hello SWAN Libraries,
This is just one last reminder that the SWAN 2019 Expo on Friday, August 16th is still open for registration. You can review all of the session descriptions and times on our "annual conference" page below.
https://support.swanlibraries.net/meetings-trainings/annual-conference
One quick note is that we added the option to register for SWAN Expo without using a credit card. You can chose the payment during the EventBrite registration<https://www.eventbrite.com/e/swanx2019-annual-conference-registration-56062…>, and from the "Payment Method" select Pay By Invoice. What SWAN will do is compile all staff registered at your library and send an invoice after the event. You can also register multiple staff as well.
Check-in for the morning and breakfast begins at 8:30am, and the event will kick off shortly after 9am. We will be in Building M for this event (same as previous years), so parking in lot C1/entry via 111th St. is your easiest way to find us. Look for the giant inflatable swans outside our building. The event is held at Moraine Valley Community College, 9000 W. College Parkway in Palos Hills, and GPS/map apps should work just fine. You can also access the campus map from the above page, or directly from this link to the map PDF:
https://support.swanlibraries.net/system/files/Public/201908/MVCC%20campus%…
Thank you so much to everyone who registered for this year's event - we are excited to spend the day with you!
Aaron Skog
Executive Director
aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022
My pronouns: he/him/his
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
There is a problem while trying to authenticate while off site to Value Line through Open Athens. I am working with Value Line to resolve the issue and will update you on the progress. I've added a known issue to the SWAN Support Site. https://support.swanlibraries.net/node/66778 If you have any reports of the problem with connecting to the site after logging in, please submit a support ticket to help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Thanks, Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
Athens has resolved the issue with the updated links for Gale. If you received a memo to update your links to https:// and to use the *gale.com rather than *galegroup.com, those links will now authenticate through Athens properly.
Thank you,
Robin
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Would you like to provide feedback to SWAN related to our library services platform, specifically Symphony WorkFlows and Enterprise? If so, please join us at a SWAN Members Focus Group<https://support.swanlibraries.net/news/2019-07/66772>. These focus groups will be held in late August and early September.
~~~Please route to appropriate staff~~~
In our review of users receiving print notices, we have identified and corrected some in-house records that were receiving print notices. Any notices designated for in-house accounts, homebound and outreach users, staff, and processing related users should be associated with a library email address. If we find any generic users with no email address, we will be updating these users with xxx(a)notices.swanlibraries.net<mailto:xxx@notices.swanlibraries.net> to curb notice printing waste.
Also note "Do not mail" in the comment, note, or name field will not prevent a print notice from being generated.
Please review your in-house users, homebound users, staff, etc. and associate a valid library email address which is monitored by staff with the user record.
For a complete understanding of how notice delivery is determined visit the SWAN Support Site - Patron Notices & Notifications<https://support.swanlibraries.net/documentation/64674>.
Helen Pinder
Consultant, Resource Sharing
helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
