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Hold Configuration Change - Trap Hold with First Item Received

by Dawne Tortorella

A change has been made in our SWAN global demand management configuration settings that went into effect today, September 10, 2019. Our system is now configured to trap hold with the first item received. This change is implemented to help get the item into the hands of the patron as soon as possible. See the SWAN News post for additional information - https://support.swanlibraries.net/news/2019-09/66833 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

SWAN Quarterly Meeting 9/5/19 Presentation and Recording Posted

by Aaron Skog

Hello SWAN Libraries, The September quarterly meeting recording is posted online: https://www.youtube.com/watch?v=X-rov5AVv3Q The presentation in PowerPoint format is also uploaded and available to everyone via our SWAN Support site, Meetings & Documents section. https://support.swanlibraries.net/meetings-trainings/meeting-documents Lastly, at the meeting we mentioned some completed usability studies with library patrons, which have touched on hold queue displays. Those studies began with SWAN working with the company Merge Design + Interactive in 2017, which we have continued on our own within the SWAN User Experience department and our Discovery & User Experience Advisory Group (DUX) for 2018-2019. The 3-part Merge study of Enterprise, along with our own studies are available here: https://support.swanlibraries.net/documentation/64810 Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 7 months

Carol Stream Public Library - Late Opening 9/18,19

by Ian Nosek

The Carol Stream Public Library will be opening late on September 18th and 19th due to construction. They will be open from 3PM-9PM on both days. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 7 months

Oak Lawn Public Library closed 9/6-8

by Ian Nosek

The Oak Lawn Public Library will be closed this Friday, Saturday and Sunday, September 6 through the 8th. They will reopen on Monday, September 9th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

Itasca Community Library Closed 9/13

by Ian Nosek

The Itasca Community Library will be closed all day on Friday, September 13 for staff in-service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

River Forest Public Library Closed Friday, 9/6

by Ian Nosek

RFS will be closed this Friday, September 6th in preparation for lobby renovation. They will reopen on Saturday, September 7th at 9AM. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

Additional Recorded Training Available

by webmaster＠swanlibraries.net

5 years, 8 months

SWAN Director's and Administrator's Quarterly Meeting Agenda & Packet for 9/5 Posted

by Aaron Skog

SWAN Member Libraries, The September Quarterly agenda and packet for the meeting on Thursday, September 5th at 10:00 a.m. is now available for you: https://support.swanlibraries.net/sites/default/files/meeting/19_09_05/6530… We will live-stream the audio and desktop presentation of this meeting via GoToMeetings; if you would like to join remotely, please refer to the agenda in the meeting packet. This meeting is at the Oak Brook Public Library and begins at 10 a.m. Packet and Meeting highlights: * Overview of the New SirsiDynix BLUEcloud Circulation, Cataloging, and Acquisitions * Review of upcoming changes to the holds configuration in Symphony, aka Demand Management * Feedback on the 2019 SWAN Expo membership event * SWAN Board recommendation on changing SWAN accounting service and updating the current budget * Discussion and feedback on the BLUEcloud Mobile app * Written updates on strategic plan initiatives and projects for member libraries So print out the packet for backyard summer reading and enjoy your holiday! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

5 years, 8 months

Mobile App: Getting Started Video

by webmaster＠swanlibraries.net

5 years, 8 months

Known Issue: Lynda.com authentication

by Ian Nosek

SWAN Member Libraries: Lynda.com (LinkedInLearning) has informed us that they will no longer support OpenAthens for patron authentication. SWAN support is working closely with LinkedIn staff to maintain our current patron privacy standards. Please follow the known issue<https://support.swanlibraries.net/node/66823> on our support site for updates. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

5 years, 8 months

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