SWANcom

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3035 discussions

by Vickie Totton

We have received reports of odd search results with BLUEcloud Mobile. Please see the Known Issues<https://support.swanlibraries.net/node/67086> on the SWAN Support Site for more information. We will update the Known Issue as we have more to report. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years

Reporting Library Closings

by Dawne Tortorella

In an effort to better organize library closings and provide consistent communication on these closings, we ask that libraries report their library closings on the RAILS website. Those closings will be shared to the SWAN membership through our centralized listing of Upcoming Library Closings<https://support.swanlibraries.net/members/library-closings>. See our news post on Reporting Library Closings (https://support.swanlibraries.net/news/2020-01/67074) for details. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years

MobileCirc Outage on 1/9

by Steven Schlewitt

SWAN Member Library Staff: Please be aware, we're currently experiencing an outage of the MobileCirc service. This outage has been posted to our Known Issues<https://support.swanlibraries.net/node/67064>. We'll update the post with new information as it becomes available. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 1 month

*Reminder* Symphony 3.6.2 Upgrade & Scheduled Downtime Starting 1/15 at 11PM

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Please see our latest update to our news post regarding the Symphony 3.6.2 upgrade and associated downtime<https://support.swanlibraries.net/news/2019-12/67030>, scheduled for Wednesday, January 15th at 11pm. The post now includes a link to this afternoon's recorded webinar<https://support.swanlibraries.net/tutorial/67057>, detailing some new features included in the upgrade and how to perform the WorkFlows client update. If you have any questions or concerns about the upgrade, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 1 month

Cataloging Users Meeting - Call for Topics

by webmaster＠swanlibraries.net

6 years, 1 month

Holdings display changes in Enterprise

by Tara Wood

Good afternoon member libraries, Following the most recent Enterprise upgrade, we received some feedback about how on order items, display items, and checked out items display in the catalog. We've made a few tweaks to the display to address these concerns. Read more on the SWAN support site: https://support.swanlibraries.net/news/2020-01/67042 If you have any questions, please submit a ticket by emailing help(a)swanlibraries.net<mailto:help@swanlibraries.net>. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 1 month

NUHS Library/Campus closed 12/17-1/12

by Ian Nosek

The National University of Health Sciences campus (including library) will be closed beginning at noon on Tuesday, December 17th and will reopen on Monday, January 13th. Delivery services will be suspended during their winter break, with the last pickup occurring on Monday, December 16th. Please be aware that any material requested from NUHS library will be delayed, with the first deliveries likely occurring on January 13th. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 1 month

Carol Stream Public Library - Opening late Dec 18 & 19

by Ian Nosek

The Carol Stream Public Library will be opening at 3PM on Wednesday, December 18th and Thursday, December 19th due to construction. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net<https://support.swanlibraries.net/>

6 years, 1 month

2020 SWAN Meetings & Training

by webmaster＠swanlibraries.net

6 years, 1 month

*Resolved* Hoopla Authentication Issues on 12/10

by Steven Schlewitt

SWAN Member Library Staff: SWAN staff have tested and verified that all Hoopla services have been restored, including access via the Enterprise catalog. We've updated the Known Issue<https://support.swanlibraries.net/node/66995> to reflect this news. Should patrons continue to experience issues, please ensure that their patron PIN is correct in their Hoopla account configuration. As noted in our announcement news post<https://support.swanlibraries.net/news/2019-11/66944>, Hoopla has provided simplified guides (iOS<http://go.midwesttape.com/l/279222/2019-10-14/8z4rg/279222/141695/hoopl_pin…> | Android<http://go.midwesttape.com/l/279222/2019-10-14/8z4rd/279222/141693/hoopl_pin…> | Web<http://go.midwesttape.com/l/279222/2019-10-14/8z4rj/279222/141697/hoopl_pin…>) to walk them through the process of updating their PIN. If the patron does not know their PIN, they can reset it via the Enterprise "Forgot my PIN" function at the login screen, or library staff can reset it for them. Thank you for your patience as we worked with Hoopla to resolve this issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Tuesday, December 10, 2019 11:51 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] Hoopla Authentication Issues on 12/10 SWAN Member Library Staff: Following an update of the PIN requirement for SWAN Hoopla subscribers, patrons are reporting errors when attempting to login. SWAN staff will work with Hoopla to investigate the issue and have opened a Known Issue<https://support.swanlibraries.net/node/66995> where we'll post updates to the case. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 1 month

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