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*Resolved, System Back Online* 4/10 WorkFlows Label Templates Unavailable

by Steven Schlewitt

The system restart has successfully restored all label templates and all services are now back online. Please login now to resume using WorkFlows online. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: Steven Schlewitt Sent: Wednesday, April 10, 2019 8:55 AM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net Subject: *Important - System Restarting Now* 4/10 WorkFlows Label Templates Unavailable SWAN Member Libraries - We've decided to restart the system now prior to our high volume logins to prevent this from being an extended issue. Following the restart, we expect the label templates will be restored. Offline should not be necessary - the system should be back online within a few minutes. We'll send an updated SWANcom as soon as the system is back online. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net>> On Behalf Of Rudy Host Sent: Wednesday, April 10, 2019 8:40 AM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] 4/10 WorkFlows Label Templates Unavailable SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 8 months

*Important - System Restarting Now* 4/10 WorkFlows Label Templates Unavailable

by Steven Schlewitt

SWAN Member Libraries - We've decided to restart the system now prior to our high volume logins to prevent this from being an extended issue. Following the restart, we expect the label templates will be restored. Offline should not be necessary - the system should be back online within a few minutes. We'll send an updated SWANcom as soon as the system is back online. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Rudy Host Sent: Wednesday, April 10, 2019 8:40 AM To: swancom(a)list.swanlibraries.net Subject: [SWANcom] 4/10 WorkFlows Label Templates Unavailable SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 8 months

4/10 WorkFlows Label Templates Unavailable

by Rudy Host

SWAN Member Library Staff - Label templates are currently unavailable in WorkFlows. We have been in contact with SirsiDynix to resolve the issue, but it requires a complete halt of the system to restore them. We expect that the templates will be available for use again tomorrow. You can follow this issue on our support site at https://support.swanlibraries.net/node/66646. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 8 months

*Resolved* WorkFlows Outage on 4/9 - Please login / resume services online

by Steven Schlewitt

SWAN Member Library Staff - The Symphony WorkFlows server is back online and all services are again accessible. The issue was caused by a brief hardware outage in the Azure environment. When the issue occurred, automated failover services worked to redeploy our system to another stable environment, where we're now operating. We'll keep an eye on the system throughout the night and report any further issues if anything comes up. Thank you for your patience as we worked to investigate the issue. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/ From: SWANcom <swancom-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt Sent: Tuesday, April 9, 2019 4:51 PM To: swancom(a)list.swanlibraries.net; swantech(a)list.swanlibraries.net Subject: [SWANcom] WorkFlows Outage on 4/9 - Please use Offline temporarily SWAN Member Library Staff - We're currently experiencing an outage of the Symphony WorkFlows server. Please use WorkFlows in Offline mode until further notice. We'll send an updated SWANcom as soon as we have additional information. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 8 months

WorkFlows Outage on 4/9 - Please use Offline temporarily

by Steven Schlewitt

SWAN Member Library Staff - We're currently experiencing an outage of the Symphony WorkFlows server. Please use WorkFlows in Offline mode until further notice. We'll send an updated SWANcom as soon as we have additional information. Thank you. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

6 years, 8 months

Glen Ellyn Public Library (GED) closed April 12

by Vickie Totton

The Glen Ellyn Public Library will be closed all day Friday, April 12, 2019, for a staff in-service day. They will reopen at 9:00 am on Saturday, April 13. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

Frankfort Public Library closed May 17

by Vickie Totton

The Frankfort Public Library District will be closed Friday May 17, 2019 for an In-service. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

SWAN Training & Open Labs

by Dawne Tortorella

SWAN has openings in our training and open lab sessions. Please visit L2 for a full listing of meetings, workshops, and open lab sessions (https://www.librarylearning.info/tags/?SWAN2019) During BLUEcloud Analytics Open Lab sessions we review basic concepts and share some shortcuts and tips. We also review use of the generic library account for better management of your BCA reports and schedules within your library. The remainder of the time is for one-on-one consultation in identifying existing reports and additional reporting needs for your library. Note the following: * Thur 4/4 OCLC WorldCat Discovery and WSILL (RAILS 9:30-12:00) * Fri 4/5 Open Lab - OCLC Configuration & Setup (SWAN 9:30-11:30) * Wed 4/10 - Resource Sharing Overview (RAILS 1:30-3:30) * Tues 4/16 BLUECloud Analytics Open Lab (SWAN 9:30 - 11:30) * Mon 4/22 OCLC WorldShare ILL - Setting up Groups and Deflection (RAILS 1:30-4) * Mon 4/29 Open Lab - OCLC Configuration & Setup (SWAN 1:30-3:30) * Wed 5/22 Open Lab - OCLC Configuration & Setup (SWAN 1:30-3:30) * Thur 5/28 BLUEcloud Analytics Open Lab (SWAN 9:00-11:00) * Thus 6/20 BLUEcloud Analytics Open Lab (SWAN 9:-00-11:00) SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

SirsiDynix Library Users of Illinois (SLUI) Annual Meeting & Program on May 7th at Downer Grove Public Library

by Aaron Skog

Hello SWAN Libraries--- I am passing on this message from the SLUI group. I would encourage libraries to consider sending a member of their staff or management team to the event on May 7th. This annual meeting was put together by your colleagues and I encourage registering ASAP! Aaron Skog Executive Director aaron(a)swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/> If yours is one of the many libraries in the area that uses SirsiDynix software, please join SLUI for our annual meeting & program at Downers Grove Public Library on Tuesday May 7th! SirsiDynix representatives will be on hand to showcase new SirsiDynix software and give a roadmap for upcoming product enhancements! We will also be hosting two breakout sessions in the afternoon: * SirsiDynix Round Table: Get your questions answered by SirsiDynix reps! * Library of Things: Cake pans, tools, GoPros, and more! Members of the SLUI board will lead a discussion about the good and bad of circulating a Library of Things. The registration fee of $20.00 includes continental breakfast, lunch, and refreshments - REGISTER NOW<https://www.eventbrite.com/e/sirsidynix-library-users-of-illinois-slui-annu…>! SirsiDynix Library Users of Illinois (SLUI) Annual Meeting & Program Tuesday, May 7, 2019 9:30 am - 3:15 pm Downers Grove Public Library 1050 Curtiss Street Downers Grove, IL 60515 Additional information about this event and the full agenda is available on our website<https://iluug.wordpress.com/> and any questions can be sent to SLUI Chair Christine Lees at clees(a)dglibrary.org<mailto:clees@dglibrary.org>. We are also looking for a few people to join the SLUI board! Open positions include: Vice Chair/Chair Elect, Treasurer, School Library Representative, and Special Library Representative. If you are interested in one of these professional development opportunities, please contact Christine Lees. We look forward to seeing you in May! PLEASE NOTE: This meeting will be our only program in 2019. We will not be hosting a Fall/Winter program this year. Christine Lees Manager, Circulation Services Downers Grove Public Library (630) 960-1200 ext. 4264

6 years, 8 months

Berwyn Public Library Closed April 9

by Vickie Totton

The Berwyn Public Library will be closed Tuesday April 9th for an In-service day. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

6 years, 8 months

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