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Updates to Support Ticket Categories
by webmaster＠swanlibraries.net 15 Jul '19

15 Jul '19

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BLUEcloud Mobile App Coming Next Week
by webmaster＠swanlibraries.net 12 Jul '19

12 Jul '19

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Batavia PL items temporarily non-holdable to other SWAN libraries
by Vickie Totton 09 Jul '19

09 Jul '19

SWAN Member Libraries, Batavia Public Library is in the process of applying RFID tags to their collection. Batavia's items will not be holdable to other SWAN libraries for the duration of this process. If Batavia is the only SWAN library that owns an item, please feel free to call 630.879.1393 and request that they send the item to your library. If your patron wishes to pick up an item on shelf at Batavia, please feel free to call 630.879.1393 to request that they pull the item from their shelves. SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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Freegal
by Robin Hofstetter 09 Jul '19

09 Jul '19

Hello, Freegal is now available in Electronic Resource Central enabling records to be available in Enterprise.. Freegal contains over one million records and availability is unlimited use. For an example of Freegal records in Enterprise please check the Glen Ellyn catalog https://catalog.swanlibraries.net/client/en_US/ged/. If you would like to add Freegal records please address a help ticket to Robin at help(a)swanlibraries.com<mailto:help@swanlibraries.com> Thanks, Robin Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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Known Issue with pull lists
by Vickie Totton 08 Jul '19

08 Jul '19

SWAN Member Libraries Please be aware, we're currently experiencing issues with the report that creates the pull lists for the Onshelf Items wizard resulting in much shorter lists than to which you may be accustomed. For further details on the issues and updates, please refer to the Known Issues<https://support.swanlibraries.net/node/66748> posting on our support site. Thank you, SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net> Phone: 844-SWANLIB (844-792-6542) https://support.swanlibraries.net/

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Reminder: July 8th deadline to request BLUEcloud Mobile app customizations
by Tara Wood 03 Jul '19

03 Jul '19

Good afternoon member libraries, If you'd like to request changes to your BLUEcloud mobile app colors, logo, links, or hours information, please get this to us by the end of day, July 8th. Some customizations have to be configured by the app developers, such as your app colors, and requests made after the July 8th may not be implemented before go-live. More information about the app is available on the support site: https://support.swanlibraries.net/news/2019-06/66729 Request customizations through the online form: https://fs8.formsite.com/SWANServices/ihuqxhyvgy/ Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud mobile test app available
by Tara Wood 27 Jun '19

27 Jun '19

Good evening, The BLUEcloud mobile test app is available for library staff to preview your app. SWAN has scheduled a go-live date of July 15th at which time the app will be available on the Apple and Android app stores for your patrons. You can find more information and instructions to download the test app on the support site: https://support.swanlibraries.net/news/2019-06/66729 Tara Wood User Experience Manager tara(a)swanlibraries.net<mailto:tara@swanlibraries.net> * 630-326-7706 My pronouns: she/her/hers SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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BLUEcloud Analytics - Report Templates Available
by Dawne Tortorella 27 Jun '19

27 Jun '19

BLUEcloud Analytics Templates have been added to our options for analyzing data and customizing reports. For additional information, look to our Support Site documentation under: Documentation > Reports & Statistics > BLUEcloud Analytics (BCA) > Report Templates (https://support.swanlibraries.net/documentation/66737) We will be covering use of templates and customizations in our BLUEcloud Analytics workshops and open labs. For a list of those sessions through end of December, visit L2 and register: https://www.librarylearning.info/tags/?SWAN-BCA Finally, if you are interested in library statistics, RAILS is offering a full day workshop, Introduction to Statistics for Librarians on July 11th - https://www.librarylearning.info/events/?eventID=28827 SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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subscription database changes
by Robin Hofstetter 26 Jun '19

26 Jun '19

Hello, Did you make changes to your subscription databases (EBSCO, Gale, Scholastic, World Book) at the end of your fiscal year? If so, SWAN will need to make updates to the Article Search knowledgebase and Open Athens allocated resources for authentication. Please contact Robin Hofstetter at help(a)swanlibraries.net<mailto:help@swanlibraries.net> with questions and updates about access links. Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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OpenAthens access errors
by Robin Hofstetter 24 Jun '19

24 Jun '19

The OpenAthens access issues with the previous 'forbidden' errors have been resolved. The known issue on the SWAN site has been closed. https://support.swanlibraries.net/node/66728 Robin Hofstetter Consultant, Electronic Resources robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823 My pronouns: they/them/theirs SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>

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