SWAN Quarterly Billing Available
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The July Quarterly Billing is complete, and the invoices and checks will be mailed shortly from the RAILS Accounting Department. Documentation<https://support.swanlibraries.net/documentation/66269> has been written to help guide member library staff through the Billing Summary sheet<https://support.swanlibraries.net/system/files/072019%20July%202019%20Quart…> as well as the detail statement reports folder<https://support.swanlibraries.net/system/files/072019%20July%202019%20Quart…> accessible in BlueCloud Analytics Shared Reports.
Library Directors have been provided with BCA login credentials. If you are a Director and do not have access to the BCA reports, please open a ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net>.
Please wait until you receive your statement before making payments or requesting a credit.
Thank you,
Helen Pinder
Consultant, Resource Sharing
helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
SWAN Member Library Staff:
SirsiDynix identified a malformed user record that caused indexing issues during our overnight process. They have resolved the issue and rebuilt the patron database. This process has resolved the user search issue.
Thanks for your patience.
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
From: Swancirc <swancirc-bounces(a)list.swanlibraries.net> On Behalf Of Steven Schlewitt
Sent: Friday, July 19, 2019 11:52 AM
To: swancom(a)list.swanlibraries.net; swancirc(a)list.swanlibraries.net
Subject: [Swancirc] Some Patron Records Unsearchable by Name on 7/19
SWAN Member Library Staff:
We're currently experiencing an issue where certain patron records are unsearchable by name or other indexed fields. We're currently investigating the issue and will post updates to the support post as news becomes available.
https://support.swanlibraries.net/node/66762
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
_______________________________________________
Swancirc mailing list
Swancirc(a)list.swanlibraries.net<mailto:Swancirc@list.swanlibraries.net>
http://list.railslibraries.info/cgi-bin/mailman/listinfo/swancirc
SWAN Member Library Staff:
We're currently experiencing an issue where certain patron records are unsearchable by name or other indexed fields. We're currently investigating the issue and will post updates to the support post as news becomes available.
https://support.swanlibraries.net/node/66762
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
Email: help(a)swanlibraries.net<mailto:help@swanlibraries.net>
Phone: 844-SWANLIB (844-792-6542)
https://support.swanlibraries.net/
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SWAN has received an invoice from Chicago Public Library for Reciprocal Borrowing Losses. Member libraries who have patrons in this invoice will be debited in the October Quarterly Billing. In the meantime, libraries who wish to bill their users for these losses may do so using NS_RBILLX.
If you have one or more patrons on this invoice, an email will be sent to your XXX @notices.swanlibraries.net address with patron detail. None of the lists has many patrons; however, in the interest of security, each list will be password protected using the BCA reports password convention. If you are not sure what that is, your director can login to the SWAN Support Site > Logins and passwords page to find it.
Please feel free to open a support ticket at help(a)swanlibraries.net<mailto:help@swanlibraries.net> if you have any questions.
Helen Pinder
Consultant, Resource Sharing
helen(a)swanlibraries.net<mailto:helen@swanlibraries.net> * 630-326-8716
My pronouns: she/her/hers
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
Gale recently sent out a memo about updating your Gale links to https and to *gale.com rather than *galegroup.com. Athens is currently working in development on an issue with Gale on this change. Please do not update your links until we receive communication from Athens that these links will connect properly. In the memo, Gale stated that the links would redirect. Please allow those links to redirect until Athens has resolved the issues.
You can find the known issue on the support site https://support.swanlibraries.net/node/66759
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
Hello,
B&T Axis 360 downloadable materials in Enterprise are giving an error when users attempt to download. (Error! Function call made with one or more invalide parameters: "callback", "resultId", "format").
SirisDynix is aware of the issue and working with B&T to get it resolved. The titles are available to download through the eReadIllinois website.
This has been posted as a known issue to the support site https://support.swanlibraries.net/node/66757
Robin Hofstetter
Consultant, Electronic Resources
robin(a)swanlibraries.net<mailto:robin@swanlibraries.net> * 630-326-7823
My pronouns: they/them/theirs
SWAN Library Services
800 Quail Ridge Drive, Westmont, IL 60559
swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>
