Hello SWAN Libraries, The September quarterly meeting recording is posted online: https://www.youtube.com/watch?v=X-rov5AVv3Q The presentation in PowerPoint format is also uploaded and available to everyone via our SWAN Support site, Meetings & Documents section. https://support.swanlibraries.net/meetings-trainings/meeting-documents Lastly, at the meeting we mentioned some completed usability studies with library patrons, which have touched on hold queue displays. Those studies began with SWAN working with the company Merge Design + Interactive in 2017, which we have continued on our own within the SWAN User Experience department and our Discovery & User Experience Advisory Group (DUX) for 2018-2019. The 3-part Merge study of Enterprise, along with our own studies are available here: https://support.swanlibraries.net/documentation/64810 Aaron Skog Executive Director aaron@swanlibraries.net<mailto:aaron@swanlibraries.net> * 630-326-7022 My pronouns: he/him/his SWAN Library Services 800 Quail Ridge Drive, Westmont, IL 60559 swanlibraries.net<https://swanlibraries.net/> * catalog.swanlibraries.net<https://catalog.swanlibraries.net/>