SWANcom

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by Kate Boyle

*** Please route to appropriate personnel *** Everyone - Attached is a SWAN Member Services update for August. Please share with other staff members at your library, especially Circulation. Have a wonderful weekend everyone, enjoy the summer weather while it lasts. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

SWAN Committee of the Whole Meeting: Packet for 8/11/15

by Brande Overbey

SWAN Member Libraries: The next SWAN Committee of the whole meeting packet for Tuesday, August 11th at Burr Ridge can now be found here: https://support.swanlibraries.net/sites/default/files/meeting/2015-08-11/pa… At this meeting we will be providing a post-migration update and announcing our new board officers. Hope to see you next Tuesday! Brande Overbey SWAN Office Manager 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5164 Fax: 630.734.5056 brande.overbey(a)railslibraries.info<mailto:brande.overbey@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

*Resolved* Enterprise Outage at 7:45 Wednesday Morning

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: This morning, we experienced a brief outage of the Enterprise OPAC between 7:45am and 8:00am. SirsiDynix's support team immediately identified the issue and were able to resolve it quickly, but we'll continue to monitor the situation throughout the day and investigate the root cause. Should any further downtime be anticipated, we'll issue a SWANcom to notify the membership. Thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

Richton Park in service day

by Edlyn LeFevour

Richton Park will be closed for an in service day Friday, August 21, 2015. Edlyn LeFevour SWAN Support Analyst Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5161 Fax: 630.734.5056 edlyn.lefevour(a)railslibraries.info<mailto:edlyn.lefevour@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

South Holland In-service day

by Kate Boyle

FYI- South Holland Public Library will be closed for an in service day, Friday August 14th. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

FW: matteson public library

by Edlyn LeFevour

From: Renee Navarre [mailto:rnavarre@mattesonpubliclibrary.org] Sent: Tuesday, August 04, 2015 11:20 AM To: Edlyn LeFevour Subject: matteson public library The Matteson public library will be closed for in-service day on Friday, 7 August. We will reopen on Saturday the 8th at the usual time.

9 years, 11 months

Technical Services Department Card

by Samantha Dietel

+++ Please route to appropriate personnel +++ We have had a number of requests for a Tech Services Department card for materials that are currently housed in that department for repairs, etc. Please note that you all should currently have a REPAIR user, an ONORDER user, and an INPROC user. If you feel that you would benefit from having another, unique Tech Services Department card that will assign a current location of TECH_DEPT, we can configure that for you. When materials are checked out to a user with a profile of TECH_DEPT, the following will be true: * Items will display with a current location of TECH_DEPT. * The due date will be never. * Items will not be holdable. * Bills will not generate for these items. * The "total charges" counter in the item record will not increment. If you currently have a Tech Services Department card and want the above statements to be true for that user account, please send an email to help(a)swanlibraries.net<mailto:help@swanlibraries.net>, and we will give you access to the TECH_DEPT user profile. If you do not have a Tech Services Department card but would like one, please send in those requests as well. Should you have any questions, please don't hesitate to contact us. Thank you! Samantha Dietel SWAN Member Services Consultant 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5163 Fax: 630.734.5056 samantha.dietel(a)railslibraries.info<mailto:samantha.dietel@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

**Concluded** Temporary Symphony/Enterprise outage Wednesday evening

by Steven Schlewitt

SWAN Member Libraries & Information Technology Staff: Just to elaborate on the outage somewhat - our work last night related to the upcoming retirement of the Millennium servers, as it allowed us to allocate additional server hardware resources from the Millennium servers to the Symphony WorkFlows servers. The additional resources for Symphony WorkFlows servers ensures increased stability and more flexibility for upcoming SWAN IT system projects. Thank you for your patience. Steven Schlewitt SWAN IT Manager Burr Ridge Office Phone: 630.734.5130 Fax: 630.734.5056 steven.schlewitt(a)railslibraries.info<mailto:steven.schlewitt@railslibraries.info> http://www.railslibraries.info From: swancom-bounces(a)list.swanlibraries.net [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, July 29, 2015 10:19 PM To: swancom(a)list.swanlibraries.net Subject: Re: [SWANcom] Temporary Symphony/Enterprise outage this evening Symphony server maintenance has concluded. All systems are now back online and available. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net From: swancom-bounces(a)list.swanlibraries.net<mailto:swancom-bounces@list.swanlibraries.net> [mailto:swancom-bounces@list.swanlibraries.net] On Behalf Of Ian Nosek Sent: Wednesday, July 29, 2015 8:54 PM To: swancom(a)list.swanlibraries.net<mailto:swancom@list.swanlibraries.net> Subject: [SWANcom] Temporary Symphony/Enterprise outage this evening SWAN Libraries: There will be a brief disruption of service shortly after 9PM tonight. The Symphony production server will be temporarily offline. This will also impact access to the Enterprise catalog. I will notify everyone when the system is back up and running. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

RAILS retreat tomorrow

by Kate Boyle

Everyone - Just a reminder that SWAN staff are at the RAILS staff retreat in Bloomington/Normal tomorrow. There will be Versatile personnel during the day in the computer room to answer your calls to 630-734-5153. Evening coverage of the computer room will be provided by Unique (this is the company that provides our coverage on the weekend). Overdues and notices will be processed as usual. Feel free to open tickets with any questions or concerns you may have. For those of you who are wondering, this does not impact delivery to SWAN libraries. All SWAN libraries will get their usual delivery. Kate Boyle SWAN Member Services Manager Reaching Across Illinois Library System Burr Ridge Office Phone: 630.734.5162 Fax: 630.734.5056 kate.boyle(a)railslibraries.info<mailto:kate.boyle@railslibraries.info> http://www.railslibraries.info

9 years, 11 months

Temporary Symphony/Enterprise outage this evening

by Ian Nosek

SWAN Libraries: There will be a brief disruption of service shortly after 9PM tonight. The Symphony production server will be temporarily offline. This will also impact access to the Enterprise catalog. I will notify everyone when the system is back up and running. Ian Nosek SWAN System Administrator 125 Tower Drive Burr Ridge, IL 60527 Phone: 630.734.5120 Fax: 630.734.5056 ian.nosek(a)railslibraries.info<mailto:ian.nosek@railslibraries.info> http://support.swanlibraries.net

9 years, 11 months

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